Note fondée sur 622 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
82 % des clients le recommandent
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Ravis !

Publié le 19 janv. 2019 sur Hotels
Les appartements sont spacieux et disposent de tout le confort et de la climatisation. Le super point positif pour nous, nous venions de terminer une semaine en camping car. Nous avons pu laver et sécher nos vêtements avant de repartir le lendemain car lave linge et sèche linge sont à dispi dans l'appartement. Petit déjeuner varié, les pancakes sont excellents et frais. Le personnel très aimable. Madame parle un peu le français, ce qui est un plus.
Commentaires de Gestion de l’hôtel
7 févr. 2019 par Sheryl, Gestion de l’hôtel
Merci pour votre évaluation, nous avons apprécié de vous accueillir. Nous sommes également heureux que vous ayez eu l'appartement avec une chambre à coucher qui contient le linge car les plus petits studios n'ont pas de linge. Nous espérons que vous passerez un excellent séjour en Australie.
5 sur 5
par un voyageur de quebec

Tres propre ,belle piscine , personnels souriants

Publié le 17 févr. 2018 sur Expedia
Tres propre ,belle piscine,employés gentils et souriants ,proche de l’aeroport
Commentaires de Gestion de l’hôtel
3 mars 2018 par Sheryl , Gestion de l’hôtel
Merci pour votre super critique, nous sommes ravis que vous ayez apprécié notre belle piscine dans cet été chaud. Nous espérons que vous avez fait un merveilleux voyage en Australie.
1 sur 5
par Gerald

crazy noise from the road, bad experience

Publié le 23 oct. 2017 sur Hotels
One of the worst trip in my life...first of all, I arrived late so reception was closed. I called through an interphone, I had to give a code and I opened a box to get the key. Until now, no issue. Then I reached my room and what a surprise : my room was straight facing a 2x4 lanes highway...On hotels.com it was written courtyard view....no one would expect a view on a highway! If I had known this earlier, I would have not booked this hotel or this room! It was so noisy, non stop cars and trucks all night long...the worst...so after a sleep of max 5 hours, I asked to be changed. And this happened and I must say the person of the hotel were very helpful. The apartment facing the pool was definitely better and muuuuuuch more quiet! So, one would say ,why is he not happy? Well I had to catch a flight at 4:30 am the day after.And at 3am, the alarm rang!! For 10 min! After goind down, it appeared that it was a false alarm...impossible then to sleep back...another 5 hours night and a lot of stress. I am sorry but for me noise is a big issue and in small units, it is just awful! If you drive10 min more, you are in the city center...so I'd rather doing this later. Even though people were professional, I would not go back there.
Commentaires de Gestion de l’hôtel
26 oct. 2017 par Melissa Daniels, Gestion de l’hôtel
Hi Gerald, I am sorry you had such bad night with the fire alarm waking you hence you gave us 1 star other wise you would have slept well in the complimentary upgrade room. Safety is primary, sorry if someone causes the alarm to go it is costly for them and we have to abide by the laws. It is a problem people or employers book the cheapest rooms for their employees which are the studios and it's usually only $20 more to have the lovely 1 bedroom apartment which does not face the road and it has a full kitchen, own laundry, separate bedroom and a home away from home. Unfortunately we don't get the chance to speak to people as to their needs before they book as they book through convenient on line websites with the limited information space that is on there. In all cases I feel it is prudent to phone the hotel with your personal requirements or email them prior to your stay as hotels always want to give their guests the best experience whatever the situation. I am glad you found our staff helpful. Sheryl
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 3 déc. 2016 sur Hotels
3 sur 5
par un voyageur

Publié le 17 juill. 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Services, Gestion de l’hôtel
Dear Stephen,Thank you for sharing your feedback. We're sorry your stay was just average. Your rating is important to us, and we will work on improving the facility to enhance our guests' experience.Travel safely to your next destination, and we hope to have the opportunity to welcome you back in the future.Kind regards, Guest Services Perth Ascot Central Apartment Hotel
5 sur 5
par un voyageur

Publié le 16 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Carol,Thank you for sharing your feedback. We're delighted that you had a 5-star experience at our hotel. Your positive comments are greatly appreciated, and we look forward to welcoming you back in the future.Travel safely to your next destination, and we hope to see you again soon.Kind regards, Guest Services Perth Ascot Central Apartment Hotel
4 sur 5
par un voyageur

Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Scott,Thank you for your feedback on your recent stay at Perth Ascot Central Apartment Hotel. An 8 out of 10 is a great rating and we're pleased you overall enjoyed your time with us. We're always looking for ways to improve, so if you'd like to share any specifics about your stay, please don't hesitate to let us know.We hope to welcome you back again soon.Kind regardsGuest ServicesPerth Ascot Central Apartment Hotel
2 sur 5
par un voyageur

Publié le 14 juill. 2024 sur Expedia
No reply to emails regarding late check in. There had been smoking in the room, I shared it with my 7 year old daughter so not very pleasant.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Davina,Thank you for sharing your feedback. We apologise for the inconvenience you experienced with the late check-in and the condition of your room. Your concerns about the smoking smell are taken seriously, and we will address this with our housekeeping team to ensure it doesn't happen again. We hope you and your daughter had a safe journey to your next destination and look forward to the opportunity to welcome you back in the future.Kind regards, Guest Services Perth Ascot Central Apartment Hotel
3 sur 5
par un voyageur

Publié le 8 juill. 2024 sur Wotif
Very smelly in the corridors....like rotting meat.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Tadius,Thank you for your feedback on your recent stay. We’re sorry to hear about the unpleasant smell in the corridors. This is definitely not the experience we want our guests to have.We’ll investigate this issue immediately and take steps to resolve it.We appreciate you bringing this to our attention and hope you’ll consider staying with us again in the future.Kind regardsGuest ServicesPerth Ascot Central Apartment Hotel
4 sur 5
par un voyageur

Publié le 7 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Stephanie,Thank you for your review! We're pleased you had a positive experience. If there's anything we can do to make your next stay even better, please let us know.Looking forward to welcoming you back!Kind regards, Guest Services, Perth Ascot Central Apartment Hotel