Ratings based on 953 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Hotels
Excellent Location walking distance everything.Perfect
Comment from Hotel Management
Feb. 19, 2024 by General Manager, Hotel Management
Thanks for the review Sergio. We are delighted you enjoyed your time in Mandurah.Regards,Rebecca DavisGeneral Manager
by A traveller
Posted Feb. 15, 2024 on Lastminute
Amazing!!!
Comment from Hotel Management
Feb. 15, 2024 by General Manager, Hotel Management
We are delighted you enjoyed your stay, Maree.Regards,Rebecca DavisGeneral Manager
by A traveller
Posted Feb. 14, 2024 on Expedia
The bed was uncomfortable and the pillows were like rocks.
Comment from Hotel Management
Feb. 15, 2024 by General Manager, Hotel Management
Thanks for your feedback, Elizabeth. We are disappointed you did not enjoy your stay.Regards,Rebecca DavisGeneral Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Our room at the Sebel was a good size, very clean and comfortable. Location is also nice on the water but there were a few things that let this hotel down. No bar or restaurant facilities which I found a little bizarre. I believe there was a mini bar service but no info provided or menu etc so we didn’t use it. Breakfast offered at extra cost but no other dining facilities. The pool is tiny and shallow, gym wasn’t really a gym. I don’t think the hotel offers enough amenities for guests. The Pen bar next door saves the Sebel. We were charged for a bottle of water during a really hot stay and no aircon on in the room when we arrived so the room was really warm. During the summer these small touches such as a complimentary bottle of water would go a long way.
Comment from Hotel Management
Feb. 15, 2024 by General Manager, Hotel Management
Dear Siobhan,We very much appreciate your comments regarding your stay. We are disappointed you did not enjoy your stay overall and appreciate the feedback. Regards,Rebecca DavisGeneral Manager
by A traveller
Posted Jan. 27, 2024 on Expedia
Lovely clean place to stay at. Great location
Friendly staff. Breakfast was 👍
Comment from Hotel Management
Jan. 27, 2024 by Marta, Hotel Management
Hi Donna, Thank you for your wonderful feedback. We are delighted that you were so well looked after by our team. Kind Regards - Marta
by A traveller
Posted Jan. 17, 2024 on Expedia
Great hotel
Comment from Hotel Management
Jan. 17, 2024 by General Manager, Hotel Management
Thanks for the 5star rating, Vivian.Regards,Rebecca Davis
by A traveller
Posted Jan. 7, 2024 on Wotif
Comment from Hotel Management
Jan. 8, 2024 by General Manager, Hotel Management
Thanks for the 5-star rating, Gay.Regards,Rebecca
by A traveller
Posted Jan. 6, 2024 on Wotif
Comment from Hotel Management
Jan. 8, 2024 by General Manager, Hotel Management
Thanks for the 3-star rating, Martin.Regards,Rebecca
by A traveller
Posted Jan. 5, 2024 on Expedia
Marta Dawson was exceptional with her service and that alone bumped our review from 3 stars to 4, she was truely a gem!
The room view was stunning, the size was good, the condition was a bit damaged and dated. A tile in the shower was broken so had to be careful not to cut our feet on it. One of the outlets wasn’t working when we tried to use the iron. The bathroom did not have a lock which was annoying.
The pool was ok but would be better if there were shade.
The gym was small, cramped and unusable by anyone at least mildly interested in their fitness.
Considering it’s a 5 star hotel and not cheap it could have been a bit better but overall we enjoyed our stay.
Comment from Hotel Management
Jan. 11, 2024 by General Manger, Hotel Management
Thank you for your review Ritu. I am delighted you enjoyed your stay, and the service provided by Marta. I have passed on your Maintenance comments, so that they may be addressed. Kind regards,Rebecca DavisGeneral Manager
by A traveller
Posted Jan. 5, 2024 on Hotels
The hotel was perfectly located in Mandurah for our purpose. Situated near restaurants and bars and right on the foreshore. Stayed over Xmas and New Year period and near the main attractions and fireworks. Most days we could see dolphins swimming by while having breakfast or sitting on the balcony.
Comment from Hotel Management
Jan. 8, 2024 by General Manager, Hotel Management
Thanks for the review, Paul. We are delighted you enjoyed your Christmas / NYE break with us.Regards,Rebecca
