Note fondée sur 1 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par judy, Gestion de l’hôtel
Thank you for your feedback. We are glad you enjoyed your stay with us.
par un voyageur
Publié le 3 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Erin Moore , Gestion de l’hôtel
I appreciate your time and your words are very kind and much appreciated. It is good to know that ourstaff’s dedication to high customer service does not go unnoticed and your comments serve as motivationto all of us.
par un voyageur
Publié le 15 janv. 2023 sur Expedia
Except for the non reusable dishes for breakfast, everything else was excellent!
Commentaires de Gestion de l’hôtel
24 janv. 2023 par AGM, Gestion de l’hôtel
Thank you for taking time to share your experience. I am happy to know you found our hotel and its amenities to your liking. We strive to provide gracious, engaging and caring service to our customers, and we look forward to welcoming you back to our hotel in the not-too-distant future!
par un voyageur
Le site internet est bien trop beau
Publié le 5 sept. 2022 sur HotelsThe website is extremely misleading. There is no restaurant like the one that is advertised, it was not even open anyway, we only had access to the bar food which was not brilliant at all. I had a caesar salad that was a crouton salad and there was so many croutons I just did not touch my plate. Teh lighting was terrible, we ate almost in the dark. The place is lacking light and the pics on the web have been photoshopped. Breakfast was ok, but when no one checks your eligibility to it during the week, they scrutinize everyone at the weekend. Reaching your room is not easy: too many rooms for not enough lifts, slow lifts, and if I had to take the staircase, I would have no idea where to find these easily. Water was warm in the shower, but not hot. Comfy bed but rooms are quite dark. There was no rubbish bin in my bedroom, I had to pick one I found in the corridor. I had to plug my bedroom TV in to make it work because it was not. I needed to print out some documents: none of the 3 printers in the hotel worked. I felt sick in there and now I am in another hotel, I am ok. Go figure. The maintenance staff is extremely polite and nice and will go the extra length to help if necessary. I appreciate very much that a TV monitor had been brought into the conference room too despite this not being the usual request.
Commentaires de Gestion de l’hôtel
3 oct. 2022 par General Manager, Gestion de l’hôtel
Thank you for choosing to stay with us while in Philadelphia, and I regret to hear that your stay was not a pleasant one as we expected. I have shared your feedback with the team to ensure that we can make the necessary changes to avoid similar issues happening again in the future. It is out wish that you would give us another opportunity to serve you the next time you are in the Philadelphia area. Best regards, General Manager
par un voyageur
Publié le 20 mai 2024
First time ever staying at the hotel. It was a relaxing experience and the food was amazing. Overall pleased with everything 😁
par un voyageur
Publié le 19 mai 2024
Patricia at the front desk check in was delightful as was Terek when we checked out.
par un voyageur
Publié le 20 mars 2024
Parking expensive
par un voyageur
Publié le 5 mars 2024 sur Expedia
Hotel isnt what it used to be at all!! My family and i used to come here just a few years back and there used to be a full 2 hour happy hour of complimentary drinks and plenty of snacks, full breakfast with chef and pool. Now theh only allow 2 drinks for happy hour, hardly any snacks and the pool was closed. Not sure if there has been new managemnet but its such a shame. Will not be returning
par un voyageur
Publié le 5 mars 2024 sur Hotels
par un voyageur
Overnight
Publié le 4 mars 2024 sur HotelsI like the older Embassy Suite concept with the large atrium area and more spacious rooms. The rooms could use better cleaning and upgrades.
Great breakfast but lacked snacks for happy hour.
Easy access to airport or Septa train.
