Note fondée sur 808 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,7 Service et personnel
2,3 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juill. 2022 sur Expedia
par un voyageur de Marysville
Publié le 28 mai 2024
par un voyageur
Publié le 19 mars 2024 sur Hotels
par un voyageur
Publié le 19 mars 2024 sur Expedia
par un voyageur
Publié le 18 mars 2024 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Expedia
I made a reservation here through Expedia. I needed somewhere to spend the night after a 20 hour day of traveling involving canceled flights and delays. (I ultimately was rerouted to Philly but I live in CT, so I needed somewhere to stay). I had called hours earlier to confirm my reservation and to inform them of my late arrival and ask about an airport shuttle. They said they no longer have an airport shuttle and I would need to take a cab. They made no mention that they were overbooked. When my flight landed after midnight I took a cab to the hotel as instructed. I arrived at about 1:00 am. As soon as I walked in the employee at the front desk said “you’re going to be upset, we have your reservation but we have no rooms. You can call for a refund.” He also said, he had only arrived for work at 11pm and found out then. He then suggested I walk down the street to a different hotel and see if they had any vacancies. He didn’t call ahead and help me find somewhere else to stay. He didn’t call me a cab. He just sent me (a solo female traveler) into the streets at 1:00 am to wander and hope I found somewhere to stay at that hour. At a minimum, the hotel should have informed me immediately that my reservation was cancelled (which apparently happened at or before 11pm) to save me the time and money on the taxi, and allow me to safely find a room from the airport without wandering the streets desperately at 1am. Unacceptable. Avoid extended stay America and Expedia at all costs.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Alexina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 14 mars 2024 sur Expedia
par un voyageur
Publié le 12 mars 2024 sur Expedia
par un voyageur
Publié le 7 mars 2024 sur Expedia
Great
par un voyageur
Publié le 6 mars 2024 sur Hotels
