Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2023 sur Expedia
The ATM machine did not work right. Overall everything was as I expected
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Gilles, The staff at the Red Roof Inn PLUS+ Philadelphia Airport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Chirell Rediresponse Specialist, Gestion de l’hôtel
Dear P-Y,Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Philadelphia Airport, prompting your 2/10. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Chirell Rediresponse Specialist
par un voyageur
Publié le 14 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par Linton Rediresponse Specialist , Gestion de l’hôtel
Dear Gaetan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Philadelphia Airport and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,LintonRediresponse Specialist
par un voyageur
Publié le 18 oct. 2022 sur Expedia
Bon services, les jeunes filles font bien leur travail. Les PHOTOS ne correspondent pas vraiment aux chambres, à moin de demander un upgrade
par un voyageur
Publié le 10 juill. 2022 sur Hotels
Bien pour l’endroit ! Aucun téléphone dans la chambre, ne fonctionnait pas ! Aucun réveil matin ! Pas de ménage ni de nouvelles serviettes durent le séjour.
Personnel très courtois
par un voyageur
Publié le 11 janv. 2021 sur Expedia
Il y avait beaucoup du bruit dont je n’ai pas bien dormi
par un voyageur
Publié le 14 sept. 2019 sur Expedia
par un voyageur de Quebec
Publié le 8 août 2019 sur Expedia
You go there to sleep, not to spend quality time. It served its purpose. Room was OK. Bathtub was not. 24 hour Dennis across the parking lot was practical.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
No frills hotel in a convenient spot next door to long term airport parking. That’s it. Hairdryer did not work. Oh well
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. I am thrilled that the convenience of our location pleased you. However, you stated that the hairdryer didn't work, which saddens us. I will make sure to share your comments with our Red Roof management team in an effort to address your concerns. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management
par un voyageur
Publié le 8 févr. 2024 sur Expedia
The room smelled a lot like cigarettes
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Abigail,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the smell of cigarettes in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
