Note fondée sur 826 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024
It was convenient to Wells Fargo Arena where we went to a show.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
par un voyageur
Publié le 2 août 2024 sur Expedia
The rooms were good, the staff at the reception very NOT friendly or cuatomer oriented. The shuttle to the facility was very bad. We waited 40 minutes and did not arrive at the end. The prices are totally out of proportion as they take advantage that nothing is in around but the hotel store and dining which is ridiculous. A bag of chips 5 usd? So in general very average beside the rooms
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We are very sorry for not meeting your expectations. We take your feedback seriously and assure you that we will use it as a teaching moment for our frontline team members.
par un voyageur
Publié le 2 août 2024 sur Expedia
They charge me over without reason
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking our survey. I am very sorry to read that we failed to meet your expectations. I am very concerned about the poor experience you had. My team and I take feedback very seriously and we will use your feedback to bring about improvements and we will do that quickly. We hope you will consider staying with us again and giving us an opportunity to make it right for you.
par un voyageur
Publié le 2 août 2024 sur Expedia
Clean room. Friendly staff.
Commentaires de Gestion de l’hôtel
2 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
par un voyageur de Newburyport
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We appreciate your business. Please let us know how we could made you stay a better experience. We look forward to welcoming you again.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We appreciate your business and look forward to welcoming you soon.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We appreciate your business and look forward to welcoming you back again.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We appreciate your business and look forward to welcoming you again.
par un voyageur de Lancaster
Publié le 30 juill. 2024 sur Expedia
The bed and pillows were divine. Super comfy and did not make me have an allergy attack as so many different beds do! That shows they are fresh and not full of dust!
Was only there for one night after a horrible fllight and hospital stay after getting ill so it was very welcome and restful and quiet.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.