Ratings based on 1,288 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 28, 2024
Everything from check-in and on was great. Patrick took care of us in the lounge for drinks and went above and beyond.
by A traveller from Weston
Posted Feb. 2, 2024 on Expedia
by A traveller
Posted Jan. 31, 2024 on Hotels
dropped something behind the night stand and was freaked out to retrieve it because of the dirt, also bathroom floors need wet mopped.
Comment from Hotel Management
Feb. 5, 2024 by Pierre Jotterand, Hotel Management
Bonjour Anonymous ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Pierre Jotterand, Hotel Management
Bonjour Jessica,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
by A traveller
Posted Jan. 31, 2024 on Expedia
Property was undergoing repairs to the lobby and bar. This was not advertised.
Comment from Hotel Management
Jan. 31, 2024 by Pierre Jotterand, Hotel Management
Bonjour Dwayne ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We're excited about the renovations to come!Sincerely,Pierre JotterandGeneral Manager
by A traveller
Posted Jan. 30, 2024 on Expedia
People are kind breakfast was good
Comment from Hotel Management
Jan. 31, 2024 by Pierre Jotterand, Hotel Management
Bonjour Salvo ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
by A traveller from Norwalk
Posted Jan. 30, 2024 on Expedia
All if the staff I came in contact with was helpful and friendly. The rooms were clean and well maintained. The construction caused no inconvenience. I had a great stay and will undoubtedly stay there again.
Comment from Hotel Management
Jan. 30, 2024 by Pierre Jotterand, Hotel Management
Bonjour Steven ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Pierre Jotterand, Hotel Management
Bonjour Malika ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
by A traveller
Great staff
Posted Jan. 28, 2024 on HotelsVery friendly staff. The hotel was being renovated while we stayed but noise wasn’t an issue. Room was clean and spacious. Staff did unexpected extras for us when they found out it was my wife’s birthday. We will definitely be back
Comment from Hotel Management
Jan. 29, 2024 by Pierre Jotterand, Hotel Management
Bonjour Andrew ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
by A traveller from Bridgewater
Posted Jan. 28, 2024 on Expedia
Excellent service
Comment from Hotel Management
Jan. 29, 2024 by Pierre Jotterand, Hotel Management
Bonjour Robert ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
