Ratings based on 891 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 7, 2024 on Expedia
The receptionist was a classy and helpful person. He was spectacular in the most refined way. The same goes for the bartenders and staff. If you want an experience made your way, remember to speak to Chi. She is amazing.
Comment from Hotel Management
Mar. 7, 2024 by Doug Osborne - GM, Hotel Management
Dear Eric,Thank you for the 5-star review and wonderful comments about your stay and interactions with our staff, especially John and Chi. Your comments were shared with our team and we look forward to your return visit in the near future.Sincerely,
by A traveller
Posted Feb. 29, 2024 on Expedia
I had the pleasure of staying at one of the best hotels, where every aspect of my experience was remarkable. The decor was elegant and unique. I was greeted by friendly and helpful staff, and I felt a welcoming atmosphere from the moment I arrived.
The bar was exceptional and certainly a highlight of my stay. My room, named Maude, had a spacious and luxurious sense of comfort. The choice of wood flooring over carpeting contributed to the room's fresh and inviting ambiance. The bed was comfortable, and the charming little balcony was delightful.
Comment from Hotel Management
Mar. 1, 2024 by Doug Osborne - GM, Hotel Management
Dear Harish,Thank you for the 5-star review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,
by A traveller
Posted Feb. 24, 2024 on Expedia
Overall, the hotel did not live up to my expectations. The hotel was cute, but there was much to be desired. My room was freezing and the sheets were stained. When I checked out in the morning, there was no one at the desk. I waited for about 5 minutes, but nobody ever showed up. I simply left my key on the desk and hoped someone would find it. I travel to Philly for work from time to time, but won't be back at this hotel next time I am there.
Comment from Hotel Management
Feb. 24, 2024 by Doug Osborne - GM, Hotel Management
Dear James P,Thank you for taking the time to provide us with feedback about your stay. I am truly sorry about the issues with the bed sheets, room temperature and lack of staff during your departure. I am addressing all these issues with our leadership team this week. Please contact our hotel directly so I can personally apologize to you for these issues.Sincerely,
by A traveller
Posted Feb. 23, 2024 on Expedia
It is a very charming boutique property in a great location. In room temperature control is lacking, so heat was uncomfortable during the middle of the night. Had to figure out how to open the window in the middle of the night in winter. Also, no workout room or relationships with gyms.
Comment from Hotel Management
Feb. 23, 2024 by Doug Osborne - GM, Hotel Management
Dear Kristen,Thank you for choosing our property and taking the time to provide us with feedback about your stay. We are sorry about the issue with the heat and our maintenance department corrected the issue soon after we were made aware. We are also in the process of creating a partnership with a local fitness center that opens in April 2024 and only one square block away from our property. We hope you consider returning for another visit and allowing us another chance to exceed your expectations.Sincerely,
by A traveller
Our stay at The Franklin on Rittenhouse
Posted Feb. 19, 2024 on HotelsHad a fabulous stay at The Franklin on Rittenhouse. Everything and everyone was top notch from check in to check out. The location was perfect. We thoroughly enjoyed our room - very clean, the lounge and the complimentary breakfast. Can’t wait to stay here again. Thanks to everyone for a wonderful time!
Comment from Hotel Management
Feb. 20, 2024 by Doug Osborne - GM, Hotel Management
Dear William,Thank you for the 10-star review. Your wonderful comments about our hotel, location, cleanliness and complimentary breakfast are truly appreciated. We hope you are able to return soon for another visit.Sincerely,
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Doug Osborne - GM, Hotel Management
Dear Carolyn,Thank you for the 5-star review. We are glad to see you enjoyed your stay and we look forward to your return visit in the near future.Sincerely,
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Doug Osborne - GM, Hotel Management
Dear Harry,Thank you for the 10-star review. We are glad you were able to enjoy your stay and we look forward to your return visit in the near future.Sincerely,
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Doug Osborne - GM, Hotel Management
Dear Jamie,Thank you for completing a survey and I want to apologize for your stay being less than a 10-star experience. Please contact to hotel directly and ask to speak with our Front Office Manager or myself so we can personally apologize to you.Sincerely,
by A traveller
Posted Feb. 11, 2024 on Expedia
Wonderful boutique hotel. Staff were friendly and engaging, rooms were beautifully decorated and there’s even a speakeasy at night. I was ready to move in permanently.
Comment from Hotel Management
Feb. 11, 2024 by Doug Osborne - GM, Hotel Management
Dear Amanda,Thank you for the 5-star review and wonderful comments about your stay. We look forward to your return visit in the near future.Sincerely,
by A traveller
Posted Jan. 31, 2024 on Expedia
Excellent! Boutique and so much better than all the large hotels in the area. Comfortable, cute and quiet
Comment from Hotel Management
Jan. 31, 2024 by Doug Osborne - GM, Hotel Management
Dear Alana,Thank you for the 5-star review. We truly appreciate your comments and look forward to your return visit in the near future.Sincerely,
