Ratings based on 870 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024
Comment from Hotel Management
Mar. 20, 2024 by Director ot Rooms- Greg Irwin, Hotel Management
WOW!!! Thank you for the Highest of scores. We hope to see you back very soon!
by A traveller
Posted Jan. 31, 2024 on Expedia
We stayed here many times in the early 2000s. The property now needs a good power wash on the walkways as they’re dirty the elevators are cracked and have had minimal floor restored. Just really dated and needs some love. The staff was friendly and lovely. As usual, the coffee bar was understaffed. For seven hours that hasn’t changed. But I understand staffing situation‘s are unavoidable sometimes.
Comment from Hotel Management
Feb. 1, 2024 by Brian N., Hotel Management
Thank you for taking the time to share your experience with us at Double Tree Paradise Valley Resort! Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.
by A traveller
Enjoyed the Stay
Posted Jan. 29, 2024 on HotelsThe stay was nice and the restaurant food was good. The only thing is the bed was uncomfortable and it was lumpy. But, other than that everything was great and the staff were a help.
Comment from Hotel Management
Jan. 30, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A traveller
Posted Jan. 24, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
by A traveller from Houston
Posted Jan. 18, 2024 on Expedia
I expected a lot more for a property that is described as a resort.
This is like a spring break hotel on the gulf coast. The rooms are old and dirty. Stains on furniture, stains on the floor, the door has cracks on the bottom you can literally see at least as inch outside.
Comment from Hotel Management
Jan. 19, 2024 by Brian N., Hotel Management
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.
by A traveller
Posted Jan. 10, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! Was there anything we could have done to made your stay a 9?
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 26, 2024 by Brian N., Hotel Management
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!
