Ratings based on 155 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
What a beautiful place! I wish we had had more time to take advantage of the whole resort. The Bar had some great food options. My one complaint is that the villas are old and the ac unit was so loud. Other than that, we'd stay again.
Comment from Hotel Management
Mar. 4, 2024 by Joelene Giarrizzo, Hotel manager Director Rooms, Hotel Management
Hello, thank you so much for taking the time and leaving a review. We appreciate your feedback and are in the process of updating rooms. We hope to see you again soon!
by A traveller
Posted Feb. 12, 2024 on Expedia
Average at best... bare bones not for anyone who has trouble getting around. Parking horrible.
Comment from Hotel Management
Feb. 20, 2024 by Joelene Giarrizzo, Hotel Manager Director of Rooms, Hotel Management
James thank you for taking the time to leave a review our guest feedback is important to us
by A traveller
Posted Feb. 1, 2024 on Expedia
Been visiting for several years. Very quiet.
Comment from Hotel Management
Feb. 2, 2024 by Joelene Giarrizzo, Hotel Manager Director Rooms , Hotel Management
Jenny thank you for taking the time to leave a review. We appreciate you and hope to see you again soon.
by A traveller from Tucson
Posted Jan. 29, 2024 on Expedia
Finding the casita was a bit of a challenge. There should be more signs around the property detailing where the casitas are with maps.
Comment from Hotel Management
Jan. 30, 2024 by Joelene Giarrizzo, Hotel Manager Director Rooms , Hotel Management
Aleyda thank you for taking the time to leave a review. We appreciate your feedback so we can focus on areas we can make improvements. We hope to see you again soon.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Joelene Giarrizzo, Hotel Manager Director Rooms, Hotel Management
Jenifer, thank you for taking the time to leave a review we appreciate you and hope to see you again soon.
by A traveller
Posted Jan. 28, 2024 on Expedia
The room was "surface clean" but needed a deep cleaning. The baseboards were dirty and so was the bathtub mat. I needed a plug behind the bed stand, there was dirt and trash that had been there a long time. The ac/heating unit had a note aped to the thermostat to not lower it below 70 because it would freeze. It would kick on about every 30 mins and it sounded like a plane taking off over the bed. Kept waking me up. The staff was nice. The main bldg and golf course looked nice.
Comment from Hotel Management
Jan. 29, 2024 by Joelene Giarrizzo, Hotel Manager Director Rooms, Hotel Management
Annie, thank you for taking the time to leave a review. We appreciate our guest feedback so we can work on the areas that need improvement. We hope to see you again soon.
by A traveller
Posted Jan. 23, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Joelene Giarrizzo, Hotel Manager Director of Rooms, Hotel Management
Joe, thank you for taking the time to leave a review we appreciate the feedback and hope to see you again soon.
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Joelene Giarrizzo Hotel Manager, Director Rooms, Hotel Management
Thank you Lucas for taking the time to leave a review we appreciate it and hope to see you again soon.
by A traveller from Tucson
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Joelene Giarrizzo Hotel Manager, Director Rooms, Hotel Management
Corrie, I see this is your second review I did respond to the first one on January 20th Please contact me at 480 671 5523
by A traveller from Tucson
Posted Jan. 21, 2024 on Expedia
We had to move rooms twice because we needed two queen beds and they kept giving us a room with one king bed. The rooms are outdated and smell funky. The blanket at the end of our bed was visibly dirty. Yuck! We travel this way often and will never stay here again.
Comment from Hotel Management
Jan. 23, 2024 by Joelene Giarrizzo, Hotel Manager Director of Rooms, Hotel Management
Hello Corrie, I sincerely apologize for the confusion during your stay. I do have a gentleman training, when he had called me at home and said you needed a King room I told him to upgrade you to the king studio I was not aware you were already in a King and had requested a Queen because I was off property at the time. I am sorry for the inconvenience of switching rooms twice our intentions were trying to upgrade you not make things more complicated for you. If you want to call me direct at 480 671 5523 we can discuss it further.
