Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 févr. 2024 sur Expedia
There is no front desk to help you get in. All of the instructions are from the Kasa website and they are not accurate. Instructions told me to take elevator to 2nd floor to get key fob from lockbox. Problem is without fob you can’t get to 2nd floor. I called Kasa was on hold forever, they offered a text option…I texted them and as I write this it’s 12 hours later and still no response. A kind resident let me in with his fob. If it wasn’t for this I would have been standing outside all night. Nice place but terrible non functional check in process with no human support.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hello Christopher,We're truly sorry to hear about the difficulties you experienced during your check-in. Thank you for taking the time to bring this to our attention. It seems we have fallen short of our commitment to provide a seamless start to your stay. We are actively reviewing the instructions provided on our website to prevent such confusion in the future. Your feedback is crucial for us to enhance our processes and ensure our guests have a smooth and enjoyable experience from the moment they arrive. We're grateful to you for highlighting this issue, and we're committed to making improvements.Sincerely,Team Kasa
par un voyageur
great location,bit mingy on cleaning, COMPLICATION
Publié le 28 janv. 2024 sur HotelsI was sorely disappointed. The check in experience was confusing and complicated, to say the least. Check out not great either: you have to move your car from the gated area to the ungated area, go back to the flat, return fob, then re-exit.
I suppose my biggest quibble was the state of the shower. The black and green mold was atrocious.
Sent a photo of mold, but didn't save ( sorry).
For a month or more stay, I'd say go ahead: the location and check in/out complications probably balance out. Unfortunately, for an extended weekend, it isn't worth the hassle.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Richard,Thank you for sharing your feedback regarding your recent stay with us. It's wonderful to hear that you appreciated the location of our property, but we are truly sorry to hear about the aspects of your experience that did not meet expectations.We understand how crucial a smooth check-in and check-out process is to the overall guest experience, and we apologize for any confusion and inconvenience you encountered. We're actively working on simplifying these procedures to ensure a seamless and hassle-free arrival and departure for all our guests.Regarding the cleanliness, particularly the condition of the shower, we are deeply sorry. The situation you described falls far short of our high standards for cleanliness and guest satisfaction. We take matters of hygiene and cleanliness very seriously and have addressed this immediately with our housekeeping team to prevent such issues from occurring in the future.Although we're unable to change the past, we're dedicated to making things right. We would love the opportunity to host you again under better circumstances, where we can demonstrate the high standards of cleanliness and guest experience we are known for.Thank you once again for your feedback. It is invaluable to us as we strive to improve our service and ensure our guests have enjoyable stays. We hope to have the chance to welcome you back and exceed your expectations.Sincerely,Team Kasa
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Kim,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 11 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Jordan,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur
Amazingly comfortable and beautiful
Publié le 9 déc. 2023 sur HotelsStaying here made my trip that much enjoyable. It was so amazing felt like I was home I didn't want to leave. And the Kasa team as so amazing and always there to assist with questions. I loved every minute of it and will stay here again on my next trip to Scottsadale.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Carol,We are thrilled to hear that you found your stay at Kasa Scottsdale North Phoenix amazingly comfortable and beautiful. It's wonderful to know that you felt at home and didn't want to leave! Our team takes pride in providing exceptional service, and we are glad that we were always there to assist you with any questions you had. We appreciate your kind words and can't wait to welcome you back on your next trip to Scottsdale.Best regards,Team Kasa
par un voyageur
Publié le 8 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 déc. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi John,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 9 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
10 nov. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Benjamin,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 20 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Thomas,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
Publié le 18 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Jeffrey,Your rating means the world to us! It's feedback like yours that fuels our dedication at Kasa. We can't wait to be your host again during your next visit.Best regards,Team Kasa
par un voyageur de SAN FRANCISCO
Publié le 3 juin 2023 sur Expedia
Do yourself a favor and pay more to stay somewhere else. My list of issues that the property managers took no responsibility for:
-This complex is too large and hard to access as a newcomer only staying a couple days. Everyone I encountered was lost
- hallways are overly fragranced. My nose/eyes have been burning the whole time
- there were a ton of mosquitos and flies in the unit when I arrived
- housekeeping attempted to enter my unit mid stay without even a knock. Worst nightmare
- check in instructions are overly complicated and impossible to follow
- appliances did not work (coffee maker dishwasher)
Never again!
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Joeanna,We extend our apologies for the challenges you encountered during your stay. Your concerns have been promptly relayed to our property management team for resolution. We deeply empathize with the inconveniences caused by the complex's size and will work on enhancing signage and providing clearer directions.We are truly sorry for the issues related to the strong fragrance, the presence of mosquitos and flies, and the housekeeping incident. In response, we will improve our check-in instructions and conduct thorough inspections of our appliances to ensure their functionality.Your feedback is highly appreciated as it helps us enhance our guest experience. Thank you for bringing these matters to our attention. We look forward to the opportunity to provide you with an improved and more pleasant stay in the future.Sincerely,Team Kasa
