Ratings based on 238 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
The staff was extraordinarily polite and professional. No major issues were experienced and all minor concerns were quickly and efficiently addressed.
Comment from Hotel Management
Feb. 15, 2024 by B. Lo, Hotel Management
Dear guest,Thank you for staying with us. We are glad to hear that you had an enjoyable stay.Your kind words about our associates will be shared with the team as it will encourage us to improve further. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Rooms
by A traveller
Good hotel
Posted Jan. 8, 2024 on HotelsVery good hotel
Comment from Hotel Management
Feb. 15, 2024 by B. Lo, Hotel Management
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms
by A traveller
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by B.Lo, Hotel Management
Dear guest,Thank you for your review.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Room
by A traveller from Covina
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by B. Lo, Hotel Management
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms
by A traveller
We will come again
Posted Dec. 24, 2023 on HotelsAmazing experience. For a resort, too short in activities offered to be done at the resort.
Comment from Hotel Management
Dec. 28, 2023 by B Lo, Hotel Management
Dear guest,Thank you for your review.We are delighted that your stay sounds so perfect! We have shared your suggestions with the relevant teams for further review and possible improvement.Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms
by A traveller
Posted Dec. 17, 2023 on Hotels
Comment from Hotel Management
Dec. 28, 2023 by B Lo, Hotel Management
Dear guest,Thank you for your positive review. We are happy to know that you generally had a good experience here. Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms
by A traveller
Posted Dec. 4, 2023 on Expedia
We stayed in the 2rooms villa facing the beach. Very spacious, new and clean, service is top-notch. Breakfast is delectable. Pool and beach access is great. Will be better if the hotel offers sea sports activities.
Comment from Hotel Management
Dec. 5, 2023 by B. Lo, Hotel Management
Dear guest,Thank you for your review. We are glad to hear that you enjoyed our hotel facilities and service.Indeed there is a travel service provider stations in our resort to provide water sports activities to our guest. Guest can join with these activities directly if they wish to.Once again, thank you for the recommendation. We all look forward to you next stay in the future.Regards,Bensum LoDirector of Rooms
by A traveller
Posted Nov. 15, 2023 on Expedia
Beautiful property, clean, quiet helpful and very welcoming staff
Comment from Hotel Management
Nov. 16, 2023 by B. Lo, Hotel Management
Dear guest,Thank you for your positive review. Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Once again, thank you for your great support. We all look forward to welcome you back and provide you with another memorable stay in the near future.Regards,Bensum LoDirector of Rooms
by A traveller
Posted Oct. 24, 2023 on Expedia
Beautiful hotel with a great beach the stafff was very nice and helpful will definetly be coming back
Comment from Hotel Management
Nov. 15, 2023 by B. Lo, Hotel Management
Dear guest,Thank you for your review.We are glad that you and your family have enjoyed the stay at Sheraton Phu Quoc Long Beach Resort.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms
by A traveller
Posted Oct. 14, 2023 on Expedia
Comment from Hotel Management
Nov. 15, 2023 by B. Lo, Hotel Management
Dear guest,Thank you for staying with us. Sounds like you had a great stay with us here at Sheraton Phu Quoc Long Beach Resort and we appreciate the time you have taken to let us hear of your delightful experience. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
