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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel near Dollywood in Pigeon Forge

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Free daily full breakfast
Reception
Exterior
Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(55 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the area

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 3 miles (5 km) of Island at Pigeon Forge and Dollywood. LeConte Center at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 0.9 km
  • LeConte Center at Pigeon Forge - 11 min walk - 1.0 km
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 1.1 km
  • Island at Pigeon Forge - 3 min drive - 1.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Reagan's House of Pancakes - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Reagan's Broken Egg Pancake House - ‬14 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel near Dollywood in Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,001 reviews
The price is CA $94
CA $105 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 570 out of 1110 reviews
Rating 8 - Good. 283 out of 1110 reviews
Rating 6 - Okay. 138 out of 1110 reviews
Rating 4 - Poor. 52 out of 1110 reviews
Rating 2 - Terrible. 67 out of 1110 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong weekend to stay the car shows are getting out of hand making it hard to enjoy vacation. No extra pillows TV very small for room not a lot to watch or selection on TV.
Stayed 3 nights in Oct 2025

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wrong weekend to stay the area is getting crazy with car shows and unruly teens .the hotel doesn’t have extra pillows very small tvs for big room not a lot of choice to watch on tv
Stayed 3 nights in Oct 2025

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Xxxxx
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Beds were a little bit too soft. Pet stay, should have bags to clean up after them, which I did but was a lot of dog poop in area.
Stayed 1 night in Sep 2025

10/10 Excellent

Herbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 1 night in Sep 2025

8/10 Good

Benjamin

Travelled with family
Close to the strip and easy access to atractions
Stayed 2 nights in Sep 2025

8/10 Good

KATHERINE

Travelled with group
Liked: Cleanliness, staff & service, room comfort

A somewhat nice place

It was quiet and off the beaten path. Ran out of ice and did not have housekeeping every day.
Stayed 3 nights in Aug 2025

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Lauren

Stayed 1 night in Sep 2025

10/10 Excellent

Jaysen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

katherine

Travelled with partner
Liked: Staff & service
A few bugs dead and alive
Stayed 4 nights in Sep 2025

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only in town for 1 night, but this hotel was great. It does look dated from the outside but the rooms are modern and very clean. The walk in shower was very spacious and the bed and pillows were very comfortable. I will definately stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place
Stayed 1 night in Sep 2025

6/10 Okay

Stephen

Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 2 nights in Aug 2025

8/10 Good

Johntel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, staff was nice, breakfast was ok. Room had a weird smell but bought some spray and all was well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating, room was extremely clean and updated with very modern amenities. Beds were comfortable. Hotel was in a very convenient location with very minimal road noise. Overall great experience
Stayed 2 nights in Aug 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Keith

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Not bad for the price, wouldn't pay more.

Our stay wasn't bad for the price. It was updated, but the updates seemed to have been done cheaply but I might see it different than others since I've been involved in remodeling and construction. Breakfast wasn't bad for being free. Of course nothing freshly made. But they had a variety and it changed each day. Most staff barely spoke English but seemed friendly. Check in and check out was smooth. Plenty of space for them to add a pool to possibly attract more business. That seemed to be the only downfall but we knew that when booking and didn't think we'd have time to use it, but we did. Overall I'd stay somewhere else, but my husband said it was fine even though he wouldn't eat the food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff good selection on breakfast
Stayed 1 night in Aug 2025

2/10 Terrible

Joshua

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There is absolutely no cell service period the employees and the owner act like you are a criminal the entire time and often try to stare into your room.When you check out they often try to hover around those that are checking out to see if they can try to get you on something to fine you for
Stayed 3 nights in Aug 2025