Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
5,0 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 nov. 2023 par GuestRelationsManager, Gestion de l’hôtel
Dear Mr. Marvin,Thank you very much for your review and recent visit. We are very happy to know you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager
par un voyageur
Publié le 2 avr. 2023 sur Expedia
great place we had fantastic time
we were in 4 bedroom pent house it had everything you need for big family vacation
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear Yasmeen,Thank you very much for your visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager
par un voyageur de Chicago
Publié le 9 févr. 2023 sur Expedia
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Commentaires de Gestion de l’hôtel
9 févr. 2023 par GabyCastaneda, Gestion de l’hôtel
Dear Carrie,On behalf of Farimont Mayakoba Family, I would like to thank you for your kind review. We are very happy to read that you enjoyed the stay. We are looking forward to welcome you again.Warm regardsGabriela CastañedaGuest Relations Manager
par un voyageur
Publié le 13 août 2022 sur Expedia
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
Commentaires de Gestion de l’hôtel
15 août 2022 par Erick Viera, Residence Director. , Gestion de l’hôtel
Dear John,
Thank you sharing your experience from your last visit to the property. We are glad to hear from you about the incredible service you received from Alejandro. We are looking forward to have you back to the property soon.
Thank you for staying with us.
Sincerely,
par un voyageur
Publié le 31 mai 2022 sur Expedia
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
par un voyageur
Precios elevados para el servicio otorgado
Publié le 4 avr. 2021 sur HotelsMuy buenas instalaciones
El personal amable.
La observación es que el personal necesita más atención a cliente.
Alimentos en general bien.
Los precios son elevados para la relación calidad/servicio
