Ratings based on 917 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from jacksonville
Posted Jan. 28, 2024 on Expedia
It is a little pricey, but well worth the cost. Our butler was right there at every turn, even on her day off!
Comment from Hotel Management
Jan. 29, 2024 by GuestRelationsManager, Hotel Management
Dear M. Jimmie L,Thank you very much for your recent visit. We strive to provide the highest level of service for our guests. Therefore, we are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review and we will share your feedback with the team.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by GuestRelationsManager, Hotel Management
Dear Mr. Juan Pablo Blum,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 25, 2024 on Expedia
Spectacular!
Comment from Hotel Management
Jan. 25, 2024 by GuestRelationsManager, Hotel Management
Dear M. Lena,Thank you very much for your recent visit and preference.We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by GuestRelationsManager, Hotel Management
Dear Mr. John,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by GuestRelationsManager, Hotel Management
Dear Ms. Daniel,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We hope to welcome you back soon.Warmest regards,Guest Relations Manager
by A traveller
Posted Jan. 18, 2024 on Expedia
Service throughout the resort is A as are many resorts in the area.
Overall layout of the resort is a mortal flaw that really cannot be corrected. Most rooms are at least a 15-20 minute walk to the beach and are built on a swamp (which they call canals)
With this being the case, the rooms are far removed from the real reason that guests visit....the ocean/beach!
Shame on us for not looking at a map prior to but had we realized this we would not have booked. The golf cart transit logistics really take away from a relaxing/enjoyable experience.
The overall theme for the resort is to book you in for a reasonable amount and then hit you from all angles for food, beverage, and fee costs.
Be prepared for at least $1500-2000 in additional room charges (food, beverage, fees) for a family of four over a 4 night stay. $30 average hamburgers and $18 poolside pina coladas really take away from enjoyable experience.
Overall there are many other resorts options that offer far superior experience for less costs. We have visited several other resorts in the area that we have been repeat visitors to....The Fairmont Mayakoba will not be one of them.
Sadly, knowing what we know now we regret staying here.
Comment from Hotel Management
Jan. 20, 2024 by GuestRelationsManager, Hotel Management
Dear Mr. hunter,Thank you for your recent visit. We regret to know that the stay was not as expected. We will address your experience with the departments involved. Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by GuestRelationsManager, Hotel Management
Dear M. Amy,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review.We hope to welcome you again at Fairmont Mayakoba.Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by GuestRelationsManager, Hotel Management
Dear M. Nazanin,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by GuestRelationsManager, Hotel Management
Estimado Sr. Aristoteles,Muchas gracias por su reciente visita. Muchas gracias por su preferencia, esperamos nos de nuevamente la oportunidad de recibirlo.Saludos cordiales,Gerente de Guest Relations
by A traveller from Cupertino
Posted Jan. 7, 2024 on Expedia
Beautiful property!! The setting and hotel renovations were top notch. However, the service was ver lackluster to say the least especially at the restaurants. Finally, food prices are very high and not justified by the food quality
Comment from Hotel Management
Jan. 9, 2024 by GuestRelationsManager, Hotel Management
Dear Mr. Jorge,Thank you for your recent visit. We regret to know that the stay was not good as expected. Thank you for your feedback, we will take actions to improve the experience of our guests.Sincerely,Guest Relations Manager
