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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Upscale beachfront hotel with 6 restaurants

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Building design
Creator video - submitted by Sallytrubella Travel Shop
Restaurant
Lobby sitting area
Free self parking

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Free airport shuttle

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪12 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪12 min drive‬
  • Place, Paradise Beach
    ‪15 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

View all photos for Suite Superior with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Standard with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Premium with Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(89 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • Ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Swim-up Oceanfront Pool Deck Level King Suite

Smart TV

Swim-up Oceanfront Pool Deck Level King Suite

  • Sleeps 5

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 8

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

View all photos for Swim-up Oceanfront Pool Deck Level Queen Suite

Smart TV

Swim-up Oceanfront Pool Deck Level Queen Suite

  • Sleeps 4

Swim-up Oceanfront King Suite

  • Sleeps 3

View all photos for Penthouse Swim-up Oceanfront Connecting Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse Swim-up Oceanfront Connecting Suite

  • Sleeps 5

View all photos for Swim-up Oceanfront Connecting Suite

Living area

Swim-up Oceanfront Connecting Suite

  • Sleeps 5

View all photos for Swim-up Pool Deck Level Connecting Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Swim-up Pool Deck Level Connecting Suite

  • Sleeps 5

View all photos for Big Kahuna Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

  • Sleeps 5

Penthouse Swim-up Oceanfront King Suite

  • Sleeps 4

View all photos for the Lair Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

the Lair Suite

  • Sleeps 5

Penthouse Swim-up Oceanfront Queen Suite

  • Sleeps 4

Swim-up Oceanfront Queen Suite

  • Sleeps 3

View all photos for the Pineapple Suite

Frette Italian sheets, premium bedding, memory foam beds, free minibar

the Pineapple Suite

  • Sleeps 5

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Premium Room, 1 King Bed, Ocean View, Corner

Hotel Indigo Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 20 reviews
The price is CA $187
CA $231 total
includes taxes & fees
Feb 25 - Feb 26
Hotel Indigo Playa Del Carmen by IHG

About the area

Playa del Carmen

On the beach.Within 6 miles (10 km) of this hotel, you'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. Nicklaus Design Golf Course and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 12 min drive - 6.7 km
  • Playa Paraiso Golf Course - 12 min drive - 7.1 km
  • Nicklaus Design Golf Course - 14 min drive - 6.4 km
  • Paradise Beach - 15 min drive - 7.1 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 16 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Don Miquel - ‬13 min drive
  • ‪El Mar Y Tierra - ‬9 min drive
  • ‪La Hacienda - ‬11 min drive
  • ‪El Cocotal - ‬6 min drive
  • ‪Guacamaya Bar - ‬9 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Upscale beachfront hotel with 6 restaurants
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Property amenities

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Smart TV with cable/satellite channels

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 690 out of 1190 reviews
Rating 8 - Good. 208 out of 1190 reviews
Rating 6 - Okay. 125 out of 1190 reviews
Rating 4 - Poor. 70 out of 1190 reviews
Rating 2 - Terrible. 97 out of 1190 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Andres Fernando

Stayed 4 nights in Nov 2025

10/10 Excellent

Tomas Federico

Stayed 3 nights in Oct 2025

10/10 Excellent

Reuben

Stayed 3 nights in Aug 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room everyday nice staff! Also the view is amazing!
Stayed 3 nights in Oct 2025

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Te ofrecen servicios extras para que asistar a las pláticas para ventas de membresías y si no compras no cumplen con lo ofrecido. Con respecto al parque temático esperaba más.
Stayed 2 nights in Oct 2025

10/10 Excellent

YUSMANY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 3 nights in Oct 2025

8/10 Good

Elyas

Travelled with family
Liked: Cleanliness

Too much mosquitoes and food tasted left over

Rooms was clean pool wasn’t warm
Stayed 4 nights in Oct 2025

10/10 Excellent

Estephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be returning! Clean everything, amazing staff!
Stayed 3 nights in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Demetree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Chatera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it self is beautif its very EXPENSIVE. They upcharge for simple things lobster and cabanas and kids face painting. all inclusive should be all things paid for the amount of money people are spending i shouldnt be paying 11$ for a bag of chips for the kids. The gift shop is ridiculous i couldnt even bring home anything really 80$ for a plush spongebob tiny at that is crazy. FOOD especially room service was a miss i would reccomend to enjoy at least once but would I go back PROBALLY NOT!
Stayed 3 nights in Oct 2025

4/10 Poor

Andrea

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel room included 2 bathrooms. 1 was locked the entire first night. The pool was not heated. They charge a room fee for late check out. Staff knocked on our door at 10:20am and asked if we’d be checking out. Check out is at 11:00am.
Stayed 2 nights in Oct 2025

2/10 Terrible

stacy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We left early, there was nothing to do other than the waterpark, no food options and horrible communication.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tania

Stayed 2 nights in Oct 2025

10/10 Excellent

Israel

Stayed 2 nights in Oct 2025

10/10 Excellent

Sakira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful experience
Stayed 3 nights in Oct 2025

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's amenities and staff were nice, but the lack of a beach was a major letdown. If you are looking for a beach vacation, you might want to consider other options.
Stayed 3 nights in Oct 2025

10/10 Excellent

ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion para los niños
Stayed 2 nights in Sep 2025

10/10 Excellent

Joel Fillion

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 4th visit to Nickelodeon Riviera Maya. Our kids now 3 and 7 love it. This time we brought another family (friends) and they also enjoyed their stay with their kids. Park is awesome, rooms are very nice and comfortable, staff is very helpful and the general ambiance is perfect for families with children. Of course everything that is not included is overpriced but we just accept it. I recommend Nickelodeon Riviera Maya to anyone with kids and who can afford it. It’s unique and magical if you are a fan.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dunia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family time
Stayed 5 nights in Sep 2025

10/10 Excellent

Marlen Del Carmen Angelbello

Stayed 3 nights in Jul 2025

8/10 Good

DIANA, Chula vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Joann, San Antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosie C

Stayed 5 nights in Sep 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful and lots of fun for kids. Room was beautiful. Food and drinks were ok. My issue was the lack of information shared with me about the hotel amenities and days events. We got there early and waited until 4:30. They never called me to inform me the room was ready. They also didn’t explain the check out procedure. I didn’t know about the QR code for events and missed many events on day one. Just wish a detailed email with information about the resort would have been shared before we arrived.
Stayed 1 night in Aug 2025