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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
5-star beachfront property near Quinta Avenida

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Restaurant
Restaurant
5 outdoor pools, pool umbrellas, sun loungers
Restaurant
5 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪8 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.4 out of 10
Exceptional
(41 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(25 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

On the beach.Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 7 min drive - 1.8 km
  • Quinta Avenida - 8 min drive - 2.2 km
  • Playa del Carmen Main Beach - 8 min drive - 2.2 km
  • Quinta Alegría Shopping Mall - 10 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪illy cafe - ‬3 min walk
  • ‪Kanna - ‬1 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star beachfront property near Quinta Avenida
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 492 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 492 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Similar properties

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Ocean Riviera Paradise All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 2,600 reviews
The price is CA $412
CA $412 total
includes taxes & fees
Nov 10 - Nov 11
Ocean Riviera Paradise All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 51 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Reviews

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 619 out of 1015 reviews
Rating 8 - Good. 213 out of 1015 reviews
Rating 6 - Okay. 99 out of 1015 reviews
Rating 4 - Poor. 45 out of 1015 reviews
Rating 2 - Terrible. 39 out of 1015 reviews

Reviews

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very comfortable Staff was awesome Food was great!
Stayed 5 nights in Jul 2025

10/10 Excellent

Kuan Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Sergio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in May 2025

8/10 Good

Brian D, Austin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
Stayed 5 nights in Jul 2025

10/10 Excellent

Stefka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Jul 2025

10/10 Excellent

Keith J, Bolling AFB

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice for families with kids.
Stayed 5 nights in Jul 2025

8/10 Good

Miguel L

Stayed 3 nights in Jul 2025

10/10 Excellent

Ezequiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Stayed 4 nights in Jul 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Olimpiu Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 5 nights in Jul 2025

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty clean
Stayed 6 nights in Jul 2025

8/10 Good

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
Stayed 7 nights in Jul 2025

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this resort the staff was amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for families. I would recommend to all. I was impressed with the food and hospitality. Everyone was very nice and helpful. The kids activities and events were all day and very entertaining. From foam party at kids pool to dance party to inflatable castles, my 3 kids were happy and stayed busy. We had a family concierge, who communicated with us through out the day and made our stay so special.
Stayed 4 nights in Jul 2025

10/10 Excellent

Anais Antonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es una propiedad muy buena y nos encantó. Lo Único que recomiendo es que la próxima ves nuestra consierge este más al pendiente. Porque pagamos para el servicio y al último tuvimos que cambiar por falta de servicio. Yo me e quedado en la propiedad de cabo y fue tan buena me encantó. Y aquí fue un poco menos la experiencia pero si es un buen resort
Stayed 5 nights in Jul 2025

10/10 Excellent

Paola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, perfect for a family trip with our toddler. The whole place is clean and the service all around is amazing from the entrance, to the pool area, to the spa. The Spa by the way is a must try, we tried the couples massage and we recommend 110%. The food is amazing, all the restaurants are great and the drinks are also great, by the way their coffee and their coffee stand is amazing. The only thing I didnt love are the covers on the beds, nothing wrong with them in general I usually jus tlike heavier blankets, hubby and kid didnt mind them at all and they slept great, me not so much, would deifnitely ask for newer comforter.
Stayed 4 nights in Jul 2025

10/10 Excellent

francisco

Stayed 4 nights in Jul 2025

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness
Great resort
Stayed 5 nights in Jul 2025

10/10 Excellent

Arsim

Stayed 7 nights in Jun 2025

10/10 Excellent

SARGIS

Stayed 6 nights in Jun 2025

10/10 Excellent

Amanda

Stayed 5 nights in Jul 2025

10/10 Excellent

Jesus D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, excellent resort! Our room was amazing and clean. The food was delicious and I strongly recommend making your restaurant reservations for your stay the moment you arrive. The lady at the desk who helped me with this set me up nicely for my entire stay. The only reason for the 4-stars under staff is due to some punk kid (staff member) that literally wanted my son’s DNA and his passport in order to play in the gaming room. Even if he was just following policy, I find it a ridiculous ask when every member of the party that is staying at the resort, goes through such screening when you first arrive. The gaming room was empty and we were really only planning on hanging out for a few minutes. His tone certainly didn’t help the situation. I’ve been to this resort twice, pre and post pandemic, this was a constant with a few folks in my 2nd visit … staff that looked and sounded upset about working in the the field of hospitality. Go figure, I suppose you are bound to run into one or two from time to time.
Stayed 5 nights in Jul 2025