Ratings based on 324 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 27, 2023 on Expedia
The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.
Comment from Hotel Management
Dec. 27, 2023 by Pedro Lara, General Manager, Hotel Management
Dear Chia-Teng, We appreciate that you sent us your opinion and above all that you had a pleasant stay at Viceroy Riviera Maya, we hope to have you back in the near future.Happy holiday, Pedro Lara, General Manager
by A traveller
Posted Dec. 11, 2023 on Hotels
Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.
Comment from Hotel Management
Dec. 11, 2023 by Pedro Lara, General Manager, Hotel Management
Dear Jackie,We appreciate that you shared your recent experience at Viceroy Riviera Maya, we are pleased to know that you enjoyed our romantic refuge in the jungle. We hope to host you again very soon. Kind regards, Pedro Lara, General Manager
by A traveller
Posted Nov. 19, 2023
We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went.
Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back.
Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone.
Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices.
Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great.
All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced.
Bottom line is we will be back and excited for another trip. You won’t be disappointed.
Could be a bit noisy on the weekends from neighbor resort. It was on Friday.
Comment from Hotel Management
Nov. 21, 2023 by Pedro Lara, General Manager, Hotel Management
Dear James,We are delighted to know that your stay with us Viceroy Riviera Maya was a memorable experience, our guests are the most important thing. We will share your valuable feedback with our entire team.We hope to have the opportunity to host you in the near future and create new experiences in our jungle refuge.Kind regards,
by A traveller
Posted Nov. 14, 2023 on Expedia
The staff wants to suck your blood , not friendly at all.
Comment from Hotel Management
Nov. 22, 2023 by Pedro Lara, General Manager, Hotel Management
Dear Mr Hussein, If something characterizes us at Viceroy Riviera Maya, is the genuine service of every one of our colleagues. We would like to know about your feedback and experience during your stay and in this way be able to offer you the service that distinguishes us. We hope to have the opportunity to host you in the future.Best regards, Pedro Lara, General Manager
by A traveller
Posted Oct. 31, 2023 on Expedia
Comment from Hotel Management
Nov. 6, 2023 by Viceroy Riviera Maya Team , Hotel Management
Dear Percy, Thank you very much for sparing your valuable time to review your experience. We look forward to welcoming you back in the near future at our jungle refuge!Warm regardsPedro Lara, General Manager
by A traveller
Posted Jul. 30, 2023 on Expedia
Very nice experience. The staff was fantastic!
Comment from Hotel Management
Jul. 31, 2023 by Viceroy Riviera Maya Team , Hotel Management
Dear Gina, It is a pleasure to read about your recent stay with us. The team and I thank you and look forward to welcoming you back.Regards Pedro Lara, General Manager
by A traveller
Posted Jun. 20, 2023 on Expedia
Beautiful, relaxing and excellent staff
Comment from Hotel Management
Jun. 26, 2023 by Viceroy Riviera Maya Team , Hotel Management
Dear Chris, Thank you for your comment, we are pleased to know that you consider Viceroy Riviera Maya a beautiful, relaxing, property with excellent staff. We hope to have the opportunity to host you again soon. regards, Pedro Lara, General Manager
by A traveller
Posted Jun. 15, 2023 on Expedia
Comment from Hotel Management
Jul. 13, 2023 by Viceroy Riviera Maya Team , Hotel Management
Dear Svitlana, Thank you for the wonderful score you bestowed upon us. We look forward to welcoming you back shortly.Warm regards,Pedro Lara, General Manager
by A traveller
Posted May 19, 2023 on Expedia
Comment from Hotel Management
Jun. 26, 2023 by Viceroy Riviera Maya Team , Hotel Management
Dear jeff, Thank you for giving us the highest score.We hope to receive you again soon.Pedro Lara, General Manager
by A traveller from Ottawa
Posted Apr. 8, 2023 on Expedia
Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles.
Main value of this place - privacy and quietness.
Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point.
There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town.
Another tip:
Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up.
Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀
We did his video! Viva Mexico 🇲🇽!
Comment from Hotel Management
Apr. 10, 2023 by VRM TEAM, Hotel Management
Dear Youri, Thank you for taking the time to review your stay with us. Your comments and feedback are of great help to know the areas where we need to improve.We appreciate the advice you mention for other travelers. We hope to welcome you again very soon to continue creating more and better experiences.Best regards, Pedro Lara, General Manager.
