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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
3.5-star beachfront property near Playacar Golf Club

Choose dates to view prices

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
Hallway
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All-inclusive
  • Bar
  • Housekeeping
  • Spa

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(14 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(32 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Also, Mamitas Beach is within 3 miles (5 km) and Xplor Theme Park is within 6 miles (10 km).

What's nearby

  • Playacar Golf Club - 11 min walk - 1.0 km
  • Playacar Beach - 14 min walk - 1.2 km
  • Quinta Avenida - 3 min drive - 2.9 km
  • Xplor Theme Park - 6 min drive - 6.4 km
  • Xcaret Eco Theme Park - 9 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬1 min walk
  • ‪La Terraza - ‬1 min walk
  • ‪Bar Arrecife - ‬14 min walk
  • ‪rosa roja - ‬6 min walk
  • ‪Turquesa - ‬8 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star beachfront property near Playacar Golf Club
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark All Inclusive Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 18977 sq ft of conference space
  • 1763 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,004 reviews
The price is CA $496
CA $604 total
includes taxes & fees
Sep 27 - Sep 28
Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Reviews

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 428 out of 1009 reviews
Rating 8 - Good. 282 out of 1009 reviews
Rating 6 - Okay. 155 out of 1009 reviews
Rating 4 - Poor. 84 out of 1009 reviews
Rating 2 - Terrible. 60 out of 1009 reviews

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Sabrina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Personnal are nice, the bedroom is always clean and the food excellent. Restaurant Mexicain is the best one on the resort.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aaron Sydnie

Travelled with family
Liked: Amenities
Loved the proximity to the beach.
Stayed 6 nights in Jun 2025

6/10 Okay

NURI

Travelled with family
The beach was dirty, with sargazo and brown color. The food had not variety. The personnel was not friendly, and even m when I asked for a drink, the worker told me it was self service, but with bad attitude. The best one, and honoring the Mayan roots was Noe. He was friendly, educated and always trying his best to serve us promptly.
Stayed 6 nights in Jun 2025

8/10 Good

Maria Guadalupe

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
En las áreas comunes los baños no tienen aire acondicionado, ni siquiera un ventilador y el calor es insoportable. Los cockteles con alcohol son solo jarabe dulce no están bien preparados. Necesitan poner una malla para el sargazo en la playa el olor a podrido por tanto sargazo en la playa fue horrible. Ni siquiera se antojaba estar tomando el sol junto a la playa.
Stayed 6 nights in Jun 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for a six day relaxing getaway. I did request a room away from the action (quiet location) room through Expedia, at time of booking, that was not accommodated- which was a bit disappointing- but certainly didn’t greatly impede much.
Stayed 6 nights in Jun 2025

8/10 Good

Ximena Katiana

Travelled with family
Liked: Cleanliness
The property was beautiful
Stayed 3 nights in Jun 2025

2/10 Terrible

Sharon Renae

Travelled with group
Disliked: Cleanliness
The rooms did not have any drinks in the mini fridge, most resorts have water, beer and soda. The buffet food was the worst I’ve ever experienced in 14 years of going to Mexico. The grounds were beautiful and well maintained but the service was terrible. No room service and I got violently ill and had to check out two days early and I was not able to get a refund for these days. The cab/taxie service was terrible, double what I should have paid. In all, I will never go back to this chain of resorts.

8/10 Good

TANJA, carmichael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Alexis Tatiana

Stayed 5 nights in May 2025

8/10 Good

Jenelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that when i first got there, they didn't show me where my room was so I got lost and it was hot and i was very tired since i had been up since 1am. Other than that, the place is very clean and the staff is amazing...... i would return there again for a future vacation
Stayed 7 nights in Jun 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was super kind
Stayed 5 nights in May 2025

8/10 Good

Michael, Cedar Creek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We have been going here and the Azteca three doors down for 20 years. We love them both. We like that it is not a high-priced bougie place. keep it up, Wyndham. We have been Club Viva members for almost 15 years and love the value.
Stayed 7 nights in Jun 2025

6/10 Okay

David, Coquitlam

Travelled with family
Liked: Cleanliness, staff & service
Facility was difficult to navigate with a wheelchair
Stayed 6 nights in May 2025

10/10 Excellent

Roman Antoni

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 6 nights in May 2025

8/10 Good

Scott

Liked: Staff & service, amenities, property conditions & facilities
I have been to this region many, many times. I've not been to Playa del Carmen in many years; I usually stay further south. One thing to keep in mind, the main buffet is upstairs and there is no elevator. That made it very difficult for people who are especially overweight and for elderly in wheelchairs. There is a ramp so that people can go upstairs that way. But it was awful for a lot of people since it was literally, an uphill battle to get food. The pools could really use some attention. Especially, the adult pool. The first day I reported it to the front desk, and very little was done. There was a scum/film across the surface of the pool. And the tile at the water line, was completely gross with gunked up body oil, suntan oil, filth. I would never put my head under water in that pool. They never really addressed the issue. I even have photos if I can post them at some point. The specialty restaurants were very nice. I enjoyed the Italian restaurant one night. The housekeepers did a very good job and took great care of the rooms. Yhe landscape throughout the entire hotel was very, very nice.
Stayed 4 nights in May 2025

8/10 Good

Pierpaolo

Stayed 8 nights in May 2025

10/10 Excellent

Janice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Viva Maya and we will be there again and again and again! We highly recommend this resort because of it's size, cleanliness and the staff. Thank you so much for another amazing week.
Stayed 7 nights in May 2025

10/10 Excellent

cinzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a wonderful stay!

Great stay at a wonderful hotel. Clean, good food , fun activities , workers always super polite!
Stayed 3 nights in May 2025

10/10 Excellent

Lesa Lenda, McMurray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is out third time staying at Viva Wyndham Maya. The beach area is excellent! There are plenty of loungers in the shade and they are on top of taking the sargassum. The pool is nice but we usually spend all of our time at the beach The staff at this hotels are very friendly. The animation team is a lot of fun and there are lots of activities planned throughout the day. We haven't had much luck with getting a reservation at the a la cart restaurants because we have only been here for 3-night trips. The buffet has a variety of tasty food and the snack bar always has hamburgers and other items available. I really like the size of this resort. It isn't too big and you can easily walk everywhere. I would definitely stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

antonio, venice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended
Stayed 6 nights in May 2025

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for room without stairs and I got one that was hard to get too. Been many times but did not like area of room. Too hard with steps
Stayed 4 nights in May 2025

6/10 Okay

Ashley, Franklin Park

Travelled with partner
Liked: Cleanliness
There were a large group of unruly students here during our stay which put a damper on our experience. I would probably not stay here again because of it. They were vomittng all over the resort and picking fights with one another and just acting like idiots in the bar. I also found that the adult pool was not properly cleaned. Lots of leaves and dead bugs floating in the pool made it a very unpleasant to be in. It was a nice quiet area away from the action of the resort if one wanted to disconnect though without dealing with annoyances on the other side of the resort. On the positive side, the beach and pool in the main area was nice. Nightly shows were very entertaining. Restaurants and the food selection was not very good in our opinion.
Stayed 5 nights in May 2025

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025