Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour à Pontianak
Publié le 10 sept. 2019 sur HotelsTrès bel.Hôtel conforme aux standards des hôtels Ibis!
Commentaires de Gestion de l’hôtel
18 sept. 2019 par adel, Gestion de l’hôtel
Dear Mr Jean-Francois
Warmest greeting from Ibis Pontianak City Center,
Thank you very much for rating our Ibis Pontianak City Center with a nice review. We are glad to read that everything was up to your high expectations during your entire stay with us.
We look forward to welcoming you again real soon!
Kindest Regards
Adelina
Front Office Manager
par un voyageur
Publié le 31 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Ricky, Gestion de l’hôtel
Dear Mr Tsz Yan,Warmest greeting from Ibis Pontianak City Center,Thank you for taking your time to deliver your review about our hotel even if it seemed that you did not enjoy and have fun with us. Rating us at not so good score and giving negative feedback makes us feel disappointed for not giving you the best service. Hopefully you are willing to offer us another opportunity to give much better service in the future. We ensure your next stay with us will be more memorable and enjoyable. Please do not hesitate to contact me personally at h9654@accor.comThank you and have a great day!Best Regards,Ricky Coen Arifin General Manager
par un voyageur
Publié le 16 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2022 par Albert, Gestion de l’hôtel
Dear Mr Yeojoo, Warmest greeting from Ibis Pontianak City Center,Thank you so much for your kind comments about your stay at our lovely hotel, Ibis Pontianak City Center. It is so pleased to know that you had fun with our comfort room and the lovely place. Your nice review was taken as a reward for all of our staff. We will always keep improving our service and facilities in order to satisfy every valuable guest. We are looking forward to welcome you back to our hotel in the near future. We are always ready to give you more interesting experience at our hotel.Kindest Regards,Albert BennandaHotel Manager
par un voyageur
Helpful!
Publié le 15 août 2022 sur HotelsAll went well!
Commentaires de Gestion de l’hôtel
7 sept. 2022 par Albert, Gestion de l’hôtel
Deram Mrs Lusi, Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Albert BennandaHotel Manager
par un voyageur
Publié le 7 avr. 2022 sur Hotels
Lokasi pusat kota, pusat perbelanjaan hanya berjarak 2 menit.
Commentaires de Gestion de l’hôtel
20 oct. 2022 par Albert, Gestion de l’hôtel
Anonymous yang terhormat, Salam hangat dari Ibis Pontianak City Center, Terima kasih telah memberikan penilaian untuk hotel kami, Ibis Pontianak City Center. Senang sekali mendapatkan ulasan positif dari Anda mengenai hotel kami. Semoga kami tetap berupaya maksimal dalam pelayanan. Kami sangat terbuka untuk setiap saran dan kritik yang membangun untuk kemajuan hotel kami. Terima kasih dan Sukses selalu untuk Anda.SalamAlbert BennandaHotel Manager
par un voyageur
Publié le 5 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2022 par Albert, Gestion de l’hôtel
Dear Mr Effendi Halim Warmest greeting from Ibis Pontianak City Center,Thank you for choosing us as your preferred destination in Pontianak. We are very happy to learn that you enjoy your stay with us.Your kind comment will be shared to our team for their effort in delivering exceptional customer service. Thank you for sharing your feedback and we hope to be able to welcome you soon again to Ibis Pontianak City Center.Sincerely,Albert BennandaHotel Manager
par un voyageur
A good deal in Pontianak
Publié le 14 août 2021 sur HotelsThe stay was excellent the hotel nice and new.
I would have preferred a small fridge in the room.
And with the Breakfast buffet it would seem normal to have milk available for coffee and teas. We did ask for milk and it was delivered anyway which was good. I guess some bread to toast and jam etc would be nice for the western palette as dishes with chilli for breakfast is a bit confronting day after day.
Commentaires de Gestion de l’hôtel
20 oct. 2022 par Albert, Gestion de l’hôtel
Dear Mr Matthew Warmest greeting from Ibis Pontianak City Center,Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. Thank you very much for your loyalty to Ibis Pontianak.I have taken notes of the displeasing experiences you have encountered during your last visit.I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values.At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak.With best regards,Albert BennandaHotel Manager
par un voyageur
Publié le 12 mars 2021 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2022 par Albert, Gestion de l’hôtel
Dear Mr / Mrs Joty Warmest greeting from Ibis Pontianak City Center,Thank you very much for rating our Ibis Pontianak City Center. We are glad to read that everything was up to your high expectations during your entire stay with us. We look forward to welcoming you again real soon!Best regards,Albert BennandaHotel Manager
par un voyageur de Kuching
Publié le 17 févr. 2020 sur Expedia
Good and clean room, great customer service and great experience staying here
Commentaires de Gestion de l’hôtel
12 mars 2020 par adel, Gestion de l’hôtel
Dear Mr Badrul
Warmest greeting from Ibis Pontianak City Center,
Thank you very much for rating our Ibis Pontianak City Center. We are glad to read that everything was up to your high expectations during your entire stay with us.
We look forward to welcoming you again real soon!
Best regards,
Adelina
Front Office Manager
par un voyageur
the horrible checkin process!
Publié le 12 févr. 2020 sur HotelsCheck-in process was too long because the staff received my passport and kept handling other customers before giving my room key! I received the key finally but didn’t give my passport! And I should go again! The room was also problematic because I booked twin room, but it was double bed room! The check in process was the worst in my frequent trip to Pontianak! The room itself was good as usual!
Commentaires de Gestion de l’hôtel
12 mars 2020 par samian , Gestion de l’hôtel
Dear Mr Okyob
Warmest greeting from Ibis Pontianak City Center,
Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back.
I have taken notes of the displeasing experiences you have encountered during your last visit.
I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values.
At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us.
Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak.
With best regards,
Samian Rais
Operational Manager
