Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 déc. 2022 par Greg, Gestion de l’hôtel
Thank you for the review.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Our family stayed for six days and every day spent there was wonderful. The breakfast in the morning was delicious and the view from the property was beautiful. Noel was very helpful along with the ladies that worked there. The staff was very friendly and accommodating. The property was very close to the Blue Lagoon, and Frenchman’s cove beach is a must see. Will definitely be staying here again, we miss it already.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Moon San, Gestion de l’hôtel
Thank you for your review and we are happy you had a wonderful stay!!
par un voyageur
Publié le 1 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Moon San, Gestion de l’hôtel
Thank you.
par un voyageur
Melhor hospedagem em Port Antônio!
Publié le 1 févr. 2024 sur HotelsTivemos uma ótima estadia no Moon San Villas! Fomos muito bem recebidas pelo Noel, gerente do hotel, que fez nos sentir em casa. A vista do hotel é mágica, a poucos passos da entrada da Blue Lagoon. 5 minutos de carro da Praia Frenchman’s Cove. Excelente localização. Café da manhã delicioso, tem a opção americana e a opção jamaicana (provem a jamaicana, é muito boa!). Fomos de carro e não tinha estacionamento no hotel (embora na descrição da reserva dissesse que tinha), mas o Noel arranjou uma vaga para nós uma rua abaixo do hotel. Super recomendo!
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Moon San, Gestion de l’hôtel
Thanks for your recommendation and we are happy you enjoyed your stay.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through Expedia, but have not heard back. Worse, I couldn’t find any place on the Expedia website where I could present my case, nor could I get through to a real human on the Expedia help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of Expedia, but I don’t see any way to move this situation forward to get my promised refund.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Moon San, Gestion de l’hôtel
We are deeply sorry for the inconvenience you faced as we expressed several times. It's really unfortunate and reflects negatively but even secure properties thieves break into at times.It's really sad how you can really post all this here knowing that you did receive you refund for the nights you did not stay at the property[I really wish I could post a screen shot here].The property did issue your refund the following day, You should have at least contact your bank if it did not reflect in your account before negatively complaining here. However, as mentioned several times, we are deeply sorry for the inconvenience you faced and that your stay was cut short .
par un voyageur
Publié le 29 déc. 2023 sur Expedia
par un voyageur
Publié le 3 nov. 2023 sur Expedia
No refrigerator no microwave bathrooms are too small
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Moon San, Gestion de l’hôtel
Thank you!!
par un voyageur
Publié le 28 août 2023 sur Expedia
I booked this trip weeks before going to Jamaica. I booked for three nights and only stayed one of the three nights.We arrived on August 25th in the night. The only reason why we spend one night there was that we arrived very late at 10.30PM. I immediately went to the guy which owns the property and let him know we are leaving in the morning. I also told him why, that it is filthy, smelly, dirty, the AC doesnt work, the floors are dirty, no clean towels, the linens were dirty, a refrigerator in the room thats not working. They changed the room for the night but it didnt make it any better. It was also extremely dirty. The fan in the room looks like it havent been cleaned in two decades. The paint is cracked and chipped all over. A complete run down, which the lady who works there admits its run down but the little old guy who owns the property she mentioned he doesnt want to fix it. In all my years of traveling I must admit, this is the worst. We immediately booked for another hotel in the town to spend the other two nights, which was super great. I also reached out to expedia before leaving the property since I had booked for three nights for them to process my refund, which after they called moon san villa and confirmed I was leaving, my refund was immediately issued. The only thing good about this property was the breakfast and the view, but I promise you, you would be miserable if you ever booked to stay there. Stay away!!! You're welcome.
Commentaires de Gestion de l’hôtel
31 août 2023 par Moon San, Gestion de l’hôtel
We dispute everything about this review . If you are unhappy with your choice because you are used to booking all inclusive we do understand because we are a small rustic villa. Firstly you mentioned that place is filthy, smelly and dirty, AC does not work no clean towels...…That is very ridiculous of you to say. You booked the ground floor room for U155 per night and when you complained about the AC you were upgraded to a room that cost US206 per night at no additional charge, in the morning someone came to your room to alert you that breakfast was ready and as soon as your door was opened the air conditioned breeze could be felt all the way to the passage.Secondly you said you talked with the owner of the property but unfortunately the owner is currently abroad so we have no idea who you spoke to . We are checked and certified by the Tourism Product Development Company [TPDICO] so if all this was true then how are we still in operation further more you were not the only guest at the villa for the weekend and we hadn't had a single complain about all the dirt and filthiness and bad order you encountered.
par un voyageur
Publié le 21 août 2023 sur Expedia
Next to the Blue Lagoon spring and lake..we rurned upnat 4.30..after check in..dumped the bags and ran into swim in the lagoon..awesome.. gatws shot at 5pm..but the security chap let us stay until 5.45..then back for a showr anddelicius folter coffee.Blue Mountain coffee..the best..thanks so far
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Moon San, Gestion de l’hôtel
Glad you had a great time!!
