2/10 Terrible
Adam
Nov 23, 2025
Liked: Cleanliness, amenities
**The worst hotel experience we’ve ever had.**
After falling asleep with the TV on—apparently a little louder than it should’ve been—we were **woken up at 3 AM by aggressive banging on the door** and told we were being kicked out. **No phone call. No warning. Just threats that they would call the cops.**
We’ve been using Hotels.com for over 14 years and have *never* had an issue anywhere. The cops showed up and literally put us out on the street in Portland at 3 AM with **no explanation** and **no refund** for the second night we didn’t stay.
The staff was extremely unpleasant and honestly looked like tweakers. Thankfully Hotels.com refunded us because we’re loyal customers, but the hotel itself refused to do anything.
If you’re planning a night out, **stay far away from this place.** The walls are paper thin and the staff is hostile and unprofessional. A simple phone call to tell us the TV was loud would have solved the whole situation.
It’s sad because the property *is* nice—we’ve stayed here multiple times for the same reason. But this experience was completely different, and after how we were treated, **we will never be back. I strongly recommend others reconsider staying here as well.**
Adam
Stayed 2 nights in Nov 2025
