Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mai 2024
I like this property. The first time I stayed here I could plug in my hybrid car to charge for a couple of hours. Now the charger is broken and has not been repaired. Only Teslas are able to charge. 😕
Commentaires de Gestion de l’hôtel
16 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mary,Thank you for your positive feedback and rating on Travelocity. We're glad to hear that you like our property. We apologize for the inconvenience caused by the broken charger for hybrid cars. Rest assured, we are actively working on repairing it to accommodate all vehicles, not just Teslas, for charging. Your satisfaction is important to us, and we appreciate your understanding. Please let us know if there's anything else we can do to improve your experience during your next stay.Sincerely,Hotel Manager
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lisa,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 20 févr. 2024 sur Expedia
We just love how private it feels during the winter. We have come several times and will most likely be back again.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear ANDREW,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you love the private and cozy atmosphere of our hotel during the winter months. Providing a tranquil and secluded environment for our guests to enjoy is important to us, and we're pleased that you've had enjoyable stays with us multiple times. Your loyalty is greatly appreciated, and we look forward to welcoming you back again for many more memorable visits in the future! Sincerely, Hotel Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
The staff is wonderful. Room was clean. The bed wasn’t the most comfortable but sufficed. Fridge freezer’s desperately need to be defrosted. No coffee maker in the room (suite). Having a bar and restaurant on the premises is always nice. Food was okay, drinks were great. The place needs some love. Paint is flaking and peeling on the outside and room could use some paint among other things. We love staying here because it’s peaceful, w/beautiful views and in a convenient location.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Roxanne,Thank you for your detailed feedback and for choosing to stay with us. We're glad to hear that you found our staff wonderful and the room clean, but we apologize for any discomfort caused by the bed and the condition of the fridge. Your comments about the paint and overall maintenance are noted, and we'll work to address these issues to improve the quality of your stay. We're pleased that you enjoy the peaceful atmosphere, beautiful views, and convenient location. We appreciate your loyalty and hope to welcome you back soon with an even better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Nature everywhere! Beautiful property! Loved the view of the River.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Gerald,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the natural beauty of our property and the view of the river. Providing a serene and picturesque environment for our guests is important to us, and we're delighted that you appreciated it. We hope to welcome you back for another peaceful getaway surrounded by nature soon!Sincerely, Hotel Manager
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Arne,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Alicia,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
We had a spa room in building b and the hot water was pretty much non existing,luke warm at best,and they dont tell you wfi is not available in building b also,needed a separate key just to access pool.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Barbara,Thank you for sharing your experience. We're sorry to hear about the issues you encountered with the hot water and Wi-Fi access in Building B. Your feedback helps us identify areas for improvement, and we'll work to rectify these issues to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brenda,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager
par un voyageur
Overpriced hotel
Publié le 18 janv. 2024 sur HotelsCheck-in people were great. Carpet in room wasn't vacuumed. No coffee maker. No continental breakfast. Coffee in lobby was luke warm. No towels by pool. Room could use some updating. Overpriced for what you get.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Debbie,We appreciate your positive feedback about our check-in staff but regret the shortcomings you experienced during your stay. We apologize for the lapses in room cleanliness, the absence of certain amenities, and the temperature of the lobby coffee. Your comments regarding the pool towels and room updating are duly noted, and we will address these areas for improvement. We value your input and apologize for not meeting your expectations. Thank you for bringing these issues to our attention, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager
