Avis Casino & Hotel ADMIRAL Ptuj

Dear Neremin,Thank you for taking the time to share your feedback about your recent stay at Hotel Admiral Ptuj. We value all guest comments as they help us to improve our services and facilities.First and foremost, we sincerely apologise for the inconveniences you experienced during your visit. We understand that your overall experience did not meet your expectations, and for that, we are truly sorry.We took all complaints very seriously. Upon reviewing your reservation and our internal records, we would like to address some of the points you mentioned. There might have been a miscommunication regarding the tourist and promotional tax, we double checked there was written on the site where you booked and also in your reservation confirmation, that you will pay tax upon arrival, this is also very common standard all over the world. We do change this upon arrival, that you have very fast check-out, what our guests reviewed as positive way to do it. Regarding the room allocation, we regret that the initially assigned room did not meet your preferences. It's important to note that the description and images of the room type you reserved were provided by the booking platform - we double checked and the room which you were allocated to was the same as the one on the photos and description.Regarding reported issues with the facilities in your first room/bathroom. Our team immediately checked the reported problem, and despite not finding any blockages or other malfunction, we promptly given you you an upgrade to our 'Superior' room, which features separate bathroom facilities. We apologise if this change did not fully meet your expectations.Regarding the pricing of amenities, this water is free for our guests, what is also written on them. 5 is free promo ticket for casino, which guests can you complimentary in our Casino Admiral Ptuj gaming saloon. We are sorry that there was a miscommunication. As for the breakfast selection, we apologise for not meeting your expectations. We continuously work to improve our breakfast offerings, and your comments will be taken into account as we refine our choices.We truly regret that your experience with us fell short of what you anticipated. Our team is dedicated to providing excellent service, and your feedback helps us in our ongoing efforts to improve.If your travels bring you back to Ptuj in the future, we hope you will consider giving us another opportunity to provide you with an improved experience.Thank you once again for your valuable feedback.Best regards,Miha ArkoHotel Sales Manager