Note fondée sur 472 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2023 sur Expedia
L'hôtel est magnifique, le service impeccable. Merci à tout le personnel pour votre accueil. Les restaurants sont variés. Nous avons bien manger. Les spectacles sont très bien. La seule déception :la plage. Il semble que les algues aient envahies la mer des Caraïbes. On pense à y retourner!
Commentaires de Gestion de l’hôtel
20 mars 2023 par General Manager, Gestion de l’hôtel
Cher invité;Nous nous réjouissons d'avoir le plaisir de vous accueillir à nouveau dans notre hôtel et vous assurons que vous profiterez de services et d'installations de qualité supérieure lors de votre prochaine visite.Cordialement,
par un voyageur
Publié le 16 avr. 2024
The room was comfortable and clean. We stayed in building 19, and Javier did a great job cleaning our room and providing fresh towels every Day. We loved the shower, very spacious and great water pressure.
The food was the same every day, but a good variety of options. Personally, I prefer the food to be cooked with less salt and oil. Some of the staff in the buffet area were very helpful, but some were not friendly and quite rude. For example, one particular guy making omelets was very rude and didn’t even cook the eggs well and responded very rude when we asked for what we wanted. We were not rude and said please and thank you, not sure what his problem was. We took our food and some of us just didn’t eat the omelette because it was that bad. Then the guy that was serving the area we sat at, we asked for coffee and was cold and never brought the hot milk we asked for, and we would have gotten it ourselves, but there wasn’t any place to get it from. On the other hand, some of them were just very helpful and very pleasant, just a joy to deal with. We went for a wedding and had a great time. We were a large group, so minor inconveniences didn’t get in the way of us having a great time. The hotel was nice enough for the price we paid. At check in, we were greeted by a very nice guy that gave us a tour and explained everything to us and he was very helpful. Personally, I wouldn’t go back, but only because there are so many other places to explore.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Dear oneida, Gestion de l’hôtel
Dear Oneida,Thank you for choosing us, providing feedback is very important to us hopefully you can choose us in the future we would love to make your stay memorable
par un voyageur
Publié le 20 févr. 2024
Commentaires de Gestion de l’hôtel
20 mars 2024 par Dear John Paul Roy, Gestion de l’hôtel
Dear John Paul Roy,Thank you for providing feedback on your most recent stay hopefully you can choose us in the future so we can make your stay even better, we are working daily to provide even better experiences.Kind Regards,
par un voyageur
Publié le 14 févr. 2024 sur Expedia
The staff here were amazing! We loved all the activities throughout the day in the pool and on the beach. The food was great and there were a lot of options. Clean rooms!
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Dear Erin, Gestion de l’hôtel
Dear Erin, Thank you so much for providing feedback on your most recent stay hopefully, you can choose us in the future Royalton Splash Riviera Cancun!!Kind Regards
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Property is good. Food and customer service was not good
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Dear Archita, Gestion de l’hôtel
Dear Archita, Thank you for answering our service, we are working daily to improve our standards and our service for all our guests hopefully we can see you here in the future Kind regards
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Dear Michael, Gestion de l’hôtel
Dear Michael, Thank you for providing feedback on your most recent stay, Hopefully, you can choose us again, Royalton Splash Riviera Cancun is your HOME!!!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The food was not good at all. Not even the breakfast was good. I got to the property at 1:30. My guest and myself both didn’t get inside our rooms until almost 5. Our keys weren’t working even though the front desk claimed they fixed it. We were forced to make 3 long walks to the front desk. Also they should at least have adults only at the pool swim up bar. I would definitely never come back to this resort again.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Dear Quetelie, Gestion de l’hôtel
Dear Quetelie, Thank you for answering our survey we are working daily on raising our standards and providing our guests better experiences, hopefully you can choose us in the future we promise to make your stay an unforgettable oneKind regards
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Very nice friendly staff.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Dear Breyah, Gestion de l’hôtel
Dear Breyah,Thank you for taking the time to provide feedback we hope to see you back home Royalton Splash Riviera Cancun awaits your return!!Kind Regards
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Todo muy bien, pero llevo dos días con problemas de estomago por comer algo que no estaba fresco
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Dear Bobby, Gestion de l’hôtel
Estimado Bobby, Agradecemos el que haya tomado el tiempo de contestar nuestra encuesta, Contamos con prtocolos muy estictos sobre nuestros alimentos, Esperamos que se recupere pronto y nos pueda elegir en un futuro lo esperamos Royalton Splash Riviera Cancun es su casa
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Very nice and family friendly place. Expedia gave us a very special welcome gift
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Dear Reinaldo , Gestion de l’hôtel
Dear Reinaldo,Thank you for providing feedback on your most recent stay we hope to have you back soon Royalton Splash Riviera Cancun is your home!!
