Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Coralie de Lausanne
Correct pour un passage express à Puerto Princessa
Publié le 13 févr. 2016 sur HotelsNous y sommes restés une nuit, en repartant d'El Nido. C'est un hôtel correct, un peu loin des restaurants. Nous étions dans la chambre à côté de la reception qui résonne beaucoup. La route est également désagréable lorsqu'on a besoin de calme pour dormir. Le personnel était très sympathique. Le déjeuner n'était, en revanche, pas bon. Un demi oeuf brouillé, deux pains de mie avec beurre sans confiture et un jus de fruit chimique.
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par The Hotel Management, Gestion de l’hôtel
Thank you for staying in our Hotel and we appreciated your reviews.
par un voyageur
Publié le 4 janv. 2020 sur Wotif
Beautiful, clean little hotel . Bargain for $30.00.
It’s just unfortunate that phone line in the room wasn’t fixed . Owner should look into it as it’s annoying to walk up and down the stairs everytime you need something. Staff are very , very accommodating.
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Rosario, Gestion de l’hôtel
Sorry to hear this, but we appreciate your review. Very unfortunate that it was during your stay that the cable line was broken. Upon knowing we have it fixed already. We (with the staff) are very happy that you appreciate our service to you.
Thank you for staying with us! and hope to see you again!
par un voyageur
Publié le 2 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Rosario, Gestion de l’hôtel
We appreciate your review
Thank you for staying with us!
par un voyageur
Publié le 30 déc. 2019 sur Expedia
Staff are Friendly but poor service. Sink not working will we gave to carry heavy lauggage coz no elevator. No restaurant near. House keeping not good we gave to ask all the time our towel toilet paper. Not happy.
Commentaires de Gestion de l’hôtel
2 janv. 2020 par Chato, Gestion de l’hôtel
We are sorry that you feel that, upon asking our staff what had happened, they reported that you haven't told us that you were asking for a make-up-room before you left for your tour, and in case you forgot to tell, we have a door-sign card that you can put inside the door knob for us to know that you wanted a make-up-room. basic needs such as towel and toilet paper is readily available at the Front Office
Our staff is doing everything they can to make every guest's stay comfortable.
Meantime, please say regards to your father. your dad is already a friend of the staff, they even had pictures with them.
Again, we are sorry that you feel unhappy.
Best Regards,
par un voyageur
No good service
Publié le 6 nov. 2019 sur HotelsWe booked a room for four nights. However, there is no refund. Write a letter and talk to the customer service staff. No reply was given. I also want to change the evaluation. The experience is very poor. I hope the customer service can refund my room fee. I didn't use it at all
Commentaires de Gestion de l’hôtel
23 nov. 2019 par Chato, Gestion de l’hôtel
Sir, you booked for four nights and we reserved it for you....it is not our fault that you did not show up in our hotel. The room was reserved to you and i assumed that you read the policy before making your booking. if you mistakenly made your booking with us, you should have cancelled it ahead of time to avoid no show fee.
par un voyageur
Two thumbs up...
Publié le 1 sept. 2019 sur HotelsThe ambiance of the hotel was very nice. Room was very spacious and clean. Staff are very helpful and service is great. Overall our stay with Villa de Sierra Vista was superb...
Commentaires de Gestion de l’hôtel
1 sept. 2019 par Rosario, Gestion de l’hôtel
Thank you for your reviews, our pleasure to be of service to you sir, Hope to see you again.
Best Regards,
VSV Team
par un voyageur
Publié le 9 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2019 par Chato, Gestion de l’hôtel
We appreciate your reviews. We are happy to be of service to you.
See you soon.
par un voyageur
A quite and relaxing stay.
Publié le 14 févr. 2019 sur HotelsVery clean hotel and relaxing stay at Villa de Sierra Vista. Simple breakfast with coffee and juice. The only issue we had is that the WiFi did not work in the lower level where our room was. We had to go to the lobby area to use the WiFi.
Overall a good experience with friendly staff.
Commentaires de Gestion de l’hôtel
20 févr. 2019 par Chato, Gestion de l’hôtel
Thank you for your reviews, your feedback will help us improve our services to our valued guests.
and so we are glad to tell you that we have resolved the issue about the internet. We are now at 50mbps and putting our access point for the whole building.
Hope to be of service to you again.
Best Regards
par un voyageur
Publié le 8 oct. 2018 sur Hotels
