Ratings based on 530 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 26, 2023 on Expedia
Very nice view, pleasant staff, very accommodating
Comment from Hotel Management
Jan. 25, 2024 by Pinncle Reservations, Hotel Management
We are happy that you enjoyed your stay with us and look forward to welcoming you back in the near future!
by A traveller
Posted Sep. 9, 2023 on Expedia
Always stay at Pinnacle because it is in a great location and has wonderful service
Comment from Hotel Management
Sep. 11, 2023 by General Manager, Hotel Management
Dear Keith, We would like to thank you for choosing Pinnacle Resorts on your recent visit to Puerto Vallarta. We look forward to the opportunity to enhance your experience in the near future.
by A traveller
Posted Jul. 30, 2023 on Hotels
Great property and location
Comment from Hotel Management
Jul. 31, 2023 by Pinnacle Resorts, Hotel Management
Dear John, Thank you for choosing Pinnacle 180. We appreciate your feedback. We hope to welcome you in the near future!
by A traveller
Posted Jul. 25, 2023 on Hotels
Comment from Hotel Management
Sep. 4, 2023 by General Manager, Hotel Management
Dear Daniel, We would like to thank you for choosing Pinnacle Resorts. We look forward to receiving you in the near future and improving your experience.
by A traveller
Posted May 29, 2023 on Expedia
We have been coming to the Pinnacle properties for several years and have never been disappointed. The staff, the room and the atmosphere is just right for a relaxing PV vacation
Comment from Hotel Management
May 29, 2023 by General Manager, Hotel Management
Thank you for your kind words! We are so glad to hear that you have been coming to our properties for several years and that you have always had a great experience. We strive to provide the best possible atmosphere and service for our guests, and we are glad that you have been able to enjoy it. Thank you for your continued support!
by A traveller from belfast
Posted Jan. 17, 2023 on Expedia
This property is in need of some maintenance and upkeep. Our air conditioning unit leaked our entire stay. Our sink clogged and wouldn't drain. Paint chipping off walls, etc. Many more examples that I could give.
Comment from Hotel Management
Jan. 18, 2023 by General Manager, Hotel Management
Dear Maryellen,First of all, we would like to thank you for choosing Pinnacle Resorts on your recent visit to Puerto Vallarta. We regret that your experience with us was not entirely pleasant as this does not represent the quality that represents us so much. We hope to be able to receive you again in the near future.
by A traveller from San Diego
Posted Jan. 4, 2023 on Expedia
Beautiful property, close to the beach and dining options. Everyone is very friendly and just a great place to get away for a long or short vacation!
Comment from Hotel Management
Jan. 6, 2023 by General Manager, Hotel Management
Dear Alan, It is a pleasure for us to know that we managed to meet your expectations on this occasion and that our facilities were to your complete satisfaction. We will be more than happy to receive you again in our facilities.
by A traveller
Posted Nov. 6, 2022 on Expedia
Loved the decor, the lounge, the pool needs to be heated!
Comment from Hotel Management
Nov. 8, 2022 by General Manager, Hotel Management
Dear Kristi,Thank you so much for that review. We strive every single day to be better than the day prior. We look forward to hosting you in the near future!
by A traveller
Posted Nov. 2, 2022 on Expedia
great location, well appointed condo/room, close to quite a bit in this section of town.
Staff very helpful, pool was great!
Comment from Hotel Management
Nov. 3, 2022 by General Manager, Hotel Management
Dear Glen,We would like to thank you for the praising review you shared following your recent visit. We are delighted to read that we were able to make an unforgettable experience for you.Thank you very much for your preference, we will be very happy to welcome you back!
by A traveller from Federal Way
Posted Oct. 11, 2022 on Expedia
The only think I liked about this hotel was the penthouse where we stayed And the Guys in the bar downstairs were friendly and attentive. Dont expect to be checked in early. Pool water is cold. Front Desk Staff Rude. No Breakfast nothing special. Large deposit That wasn't put back in my credit card till the 9th day.
Comment from Hotel Management
Oct. 17, 2022 by General Manager, Hotel Management
Dear Erika,First of all, we would like to thank you for choosing Pinnacle Resorts for your recent visit to Puerto Vallarta.We are sorry to hear that your experience with us was not entirely pleasant, we hope you will give us the opportunity to improve your experience in the near future.
