Suites Plaza del Rio - Family Hotel Malecon Centro Hotel Reviews

1 out of 5

by A traveller

Posted Mar. 14, 2024 on Expedia

Make sure to ask for an exterior room. It is a clean Mexican hotel with one and two bedroom suites. Kitchen with refrigerator is convenient. While there are cement couches with pillows , there was no comfortable place to sit. Our two bedroom was interior with no access to any view except an interior space.

Comment from Hotel Management

Mar. 14, 2024 by Suites Plaza del Río, Hotel Management

Thank you very much for your comments, Rita and John.Your comments are very important to us, as they help us identify our areas of opportunity so we can work on them.We hope to have your visit in the future, but now in a room with a balcony to make your experience better.We wish you an excellent day.Regards.

5 out of 5

by A traveller

Posted Feb. 19, 2024 on Expedia

Acoustics in building were challenging. The voices of guests and housecleaning travelled up courtyard all hours of the day. Also why are they moving garbage cans and dragging furniture at 2;00 am every morning?

Comment from Hotel Management

Feb. 20, 2024 by Suites Plaza del Río, Hotel Management

Good afternoon, Richard.Thank you very much for taking the time to leave us your comments.We loved having you with us.Your comments are very important as they help us know what our areas of opportunity are and work on them.We hope to have you visit on your next vacation to the city.We wish you a great day.Regards.

4 out of 5

by A traveller

Posted Jan. 31, 2024 on Hotels

Comment from Hotel Management

Feb. 2, 2024 by Suites Plaza del Río, Hotel Management

Thank you very much for your rating, Nathaniel.We would have loved for you to write to us what you liked and what you didn't like about our Hotel, so we would know what areas of opportunity we can work on.We loved having you with us We hope to see you again.Greetings.

5 out of 5

by A traveller

Posted Jan. 31, 2024 on Expedia

I wish they have breakfast available

Comment from Hotel Management

Feb. 2, 2024 by Suites Plaza del Río, Hotel Management

Thank you very much for your rating, Guljit.We loved having you with us We hope to see you again on your next vacation.Regarding your suggestion, we will take it into consideration and provide it to our management.We wish you an excellent day.Regards

2 out of 5

by A traveller

Posted Jan. 10, 2024 on Expedia

Comment from Hotel Management

Jan. 11, 2024 by suites, Hotel Management

Buenas tardes Shauvon. Muchas gracias por su comentario, nos encantaria conocer las molestias hacia nosotros para poder mejorar. Se lo agradeceriamos mucho.

4 out of 5

by A traveller

Posted Jan. 4, 2024 on Expedia

Location to everything was great. Beds are too hard.

Comment from Hotel Management

Jan. 10, 2024 by Suites Plaza del Río, Hotel Management

Thank you very much for your rating, Randy.We were very pleased to have had you with us in our Hotel.Thank you very much for telling us how we can improve.We always take your comments into consideration to give you an even better service.We hope to have you visit on your next vacation to the city.We wish you an excellent day.Regards.

5 out of 5

by A traveller

Posted Dec. 29, 2023 on Hotels

The hotel is very convenient to the Malacon and the El Centro shops and restaurants. It is quaint, with a beautiful pool and garden area on the top floor.

Comment from Hotel Management

Jan. 2, 2024 by suites, Hotel Management

Hello Rudolph we appreciate your review!! Looking foward to see back again!!

5 out of 5

by A traveller

Great spot

Posted Dec. 29, 2023 on Hotels

Love this place. This was my 8th visit since 2013. Hotel is steadily improving with better wifi. Pool area looks great! Affordable with cooking facilities. Great location. Special shout out to Marco at the front desk.