Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
Tres bien. Bonnes installations.
Publié le 14 avr. 2017 sur Expedia
Pour : Le cadre. Le choix de restauration.
Contre : Pas assez de chaises pour tout le monde autour de piscine et peu de chaises a l ombre. Dommage que des gens "kidnappe" les chaises tte la journee
Tres bon sejour. Tres adaptés aux familles. Animations suffisament calmes pour ne pas embêter ceux qui ne souhaitent pas y participer.
Commentaires de Gestion de l’hôtel
19 avr. 2017 par Guest Service, Gestion de l’hôtel
Nous vous remercions d'avoir choisi Velas Vallarta au cours de sa récente visite à Puerto Vallarta et partagez votre opinion.
Nous regrettons la section de la situation et le manque de chaises dans la piscine pendant votre séjour, s'il vous plaît soyez assurés que nous allons prendre soin d'éviter les situations.
Nous serons heureux de revenir à l'hébergement de votre prochain voyage aux belles plages du Mexique. Chaleureuses salutations.
Recommandé
pour Tout le mondepar un voyageur de ste agathe des monts
Tout était parfait piscine plage décor
Publié le 18 mars 2017 sur Expedia
Pour : Tout
Contre : Aucune
Super séjour,j'y retournerai c'est certain tout était au délà de mes esperances.
Commentaires de Gestion de l’hôtel
22 mars 2017 par Guest Service, Gestion de l’hôtel
Lyse, je vous remercie de votre visite à Velas Vallarta. Ce fut un honneur de l'accueillir et de fournir un séjour au-delà de vos attentes.
Nous espérons aborder dans votre prochain voyage aux belles plages du Mexique, à bientôt! Un gros merci.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The pool was great, but very hard to find open seating for 2. The room was average, housekeeping was amazing. Limited dining options was difficult due to the large number of guests. The towels had to be exchanged but several times there weren’t fresh towels.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations in certain areas. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
I’ve stay here several times and love how safe I feel. Every one is so nice and helpful. The area is landscaped so beautifully. I know I’ll be back
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Service , Gestion de l’hôtel
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Velas Vallarta when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Great service. Good food. Pool chairs the usual issue but overall would stay again.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for sharing your comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and you can be sure that we will do what is necessary to ensure a memorable time at our pools. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Hard-working, friendly staff especially in restaurants. Food varied from fair to excellent, best in "gourmet" Andrea restaurant. Pools were nice. Despite notices to the contrary, people persisted in reserving chairs early in the morning. Although threatened with their belongings being removed and stored, it was not enforced. Pickleball courts (and probably tennis) needed cleaning: dangerously slippery. Our room was nice but noisy almost every morning with staff unloading supplies and working below.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that we will evaluate all your points to improve your vacation experience and provide you with an excellent five-star experience. Thank you.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
It would be great if all of the loungers had cushions. The salads could be colder and the buffet food could be hotter. Other than that, everything was wonderful.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and you can be assured that our chefs will be looking into the temperature of our buffets. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,
par un voyageur
Publié le 10 févr. 2024 sur Expedia
It's your classic all inclusive. It was not great with a toddler. Hard to just get a drink. It was lacking fresh food like fruits and vegetables it had some but not enough. Only two restaurant options. The staff didn't speak great English. You need towel cards so you have to keep track of them. There was no fresh squeezed juices. We just had a hard time feed our daughter. Two nights drunk people knocked on our door. There were loud fireworks we couldn't see but we could hear.
It has more of a party vibe then we had wanted.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you,
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Good access to the beach. Water pressure in suite was good. The grounds are exceptionally taken care of. Place was very dirty, long black hairs on the couch found, trash behind the tv, after the cups and plates were “washed” there were still lipstick marks. Forks had caked on food. Food was horrific, purely bland. It was so bad I ordered food from Rappi and cooked my own in the suite. I guess if you are too drunk to notice you will be fine. Bland food that was sitting out for long periods of time. Ordered water from room service and after 2 hours had to call again since they weren’t bringing it apparently. Weren’t shown to our room so had to roam around until we found it ourselves. Few staff that were friendly and hours before getting drinks. Would not ever come back. I prefer a more authentic Mexican experience and nothing about this place was that. Sitting at the beach you will constantly be heckled. Bought a dusty shot glass and 3 simple brackets to bring back for my kids and they charged me $75 USD. This place is a complete rip off. Idk who is leaving rave reviews for this place. Staff acted like we should be sad to go “back to the real world” we were excited to get out of this place and back to our home! I even got my RT card while here and one staff was bothered as “I’m not MX” Yikes. The suite was severely outdated and definitely not clean. Like I said the beach is great if you can get away from all the vendors harassing you or you are too drunk to notice anything here
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,
par un voyageur de Lemont
Publié le 8 févr. 2024 sur Expedia
Too expensive for very standard services.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for sharing your evaluation of your recent stay at Velas Vallarta. We truly appreciate your feedback, and we hope to have the opportunity to host you again soon and earn your five-star rating.Thank you,
