Ratings based on 151 Guest Reviews

Hear it directly from our travellers
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 6, 2024 on Expedia
5 out of 5
by A traveller

Posted Dec. 17, 2023 on Expedia
Best location
5 out of 5
by A traveller

Posted Dec. 17, 2023 on Expedia
Very cute hotel in a middle of downtown close to many interesting historic trademarks and restaurants.
Comment from Hotel Management
Apr. 1, 2024 by Belissa Salas- Hoteles Hacienda, Hotel Management
Thank you so much for your feedback!Have a nice day!
3 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 17, 2020 on Hotels
4 out of 5
by A traveller from Honduras

Posted Jan. 16, 2020 on Expedia
Clean facilities renovated and for what you pay it’s worth it . Better choice of breakfast .
Comment from Hotel Management
Jan. 16, 2020 by Belissa Salas - HHP , Hotel Management
Thank you for your kind feedback! We appreciate it! We hope you can come back again and visit us! Have a nice day!
4 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 27, 2019 on Expedia
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 4, 2019 on Hotels
4 out of 5
by A traveller

Posted Jun. 16, 2019 on Hotels
Good location, nice staff
4 out of 5
by A traveller

A real gem in Puno!

Posted May 9, 2019 on Hotels
The Hacienda Puno Hotel is a gem in Puno. The service is very friendly, the condition is very good, the location is perfect, and is a real value for the cost. The breakfast is plentiful and included but the cost of the food in the restaurant is a bit expensive.
5 out of 5
by A traveller

Friendly Staff

Posted Mar. 1, 2019 on Hotels
Extremely friendly staff. I arrived late and left early so I did not get to use all of the facilities. The staff prepared a nice boxed breakfast without me asking. Loved having an elevator and the room was larger than average. It took a while for the electric wall heater to warm the room but there were plenty of warm blankets already on the bed. My room had a bay window complete with desk. The street noise did not bother me but if you are a light sleeper ask for a room away from the street.
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