Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach

Choose dates to view prices

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers

Creator video - submitted by Luxury Richland

Private beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
All-inclusive
Pet friendly

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Place, Bavaro Lagoon
‪11 min walk‬
Place, Dolphin Explorer
‪19 min walk‬
Place, Cabeza de Toro Beach
‪3 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪21 min drive‬

Room options

Free minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Very good

Garden view
50 sq m
1 bedroom
Sleeps 1
2 Double Beds
Free WiFi

Luxury Room, Garden View

Excellent

Garden view
50 sq m
1 bedroom
Sleeps 2
2 Double Beds
Free WiFi

Luxury Room, Garden View

Very good

Garden view
50 sq m
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Luxury Room, Garden View

Excellent

Garden view
50 sq m
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Luxury Room, Garden View

Excellent

Garden view
50 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free WiFi

Luxury Room, Garden View

Garden view
50 sq m
1 bedroom
Sleeps 3
2 Double Beds
Free WiFi

Luxury Room, Pool Access

Exceptional

50 sq m
1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
Free WiFi

Luxury Room, Pool Access

Excellent

50 sq m
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Very good

50 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Good

50 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Good

50 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Luxury Room, Pool Access

Very good

50 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
Free WiFi

Superior Room, Jetted Tub, Sea View

Sea view
91 sq m
1 bedroom
Sleeps 1
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Excellent

Sea view
91 sq m
1 bedroom
Sleeps 2
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Very good

Sea view
91 sq m
1 bedroom
Sleeps 3
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Excellent

Sea view
91 sq m
1 bedroom
Sleeps 3
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Wonderful

Sea view
91 sq m
1 bedroom
Sleeps 4
2 King Beds
Free WiFi

Superior Room, Jetted Tub, Sea View

Sea view
91 sq m
1 bedroom
Sleeps 3
2 King Beds
Free WiFi

Room Luxury with Garden View

Exceptional

Garden view
49 sq m
Sleeps 1
Free WiFi

Double Room Luxury with Garden View

Garden view
49 sq m
Sleeps 2
Free WiFi

Triple Room Luxury with Garden View

Garden view
49 sq m
Sleeps 3
Free WiFi

Luxury Suite

Exceptional

98 sq m
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Wonderful

98 sq m
1 bedroom
Sleeps 3
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Excellent

98 sq m
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Excellent

98 sq m
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Exceptional

98 sq m
1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed
Free WiFi

Luxury Suite

Good

98 sq m
1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

Very good

Ocean view
78 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed
Free WiFi

Premium Suite

98 sq m
1 bedroom
Sleeps 2
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

98 sq m
2 bedrooms
Sleeps 3
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

2 bedrooms
Sleeps 3
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

2 bedrooms
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 4
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 5
2 King Beds and 1 Double Sofa Bed
Free WiFi

Premium Suite

1 bedroom
Sleeps 6
2 King Beds and 1 Double Sofa Bed
Free WiFi

About the area

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Carol Downtown Mall and Downtown Punta Cana are also within 6 miles (10 km).

What's nearby

Bavaro Lagoon - 11 min walk - 0.9 km
Dolphin Explorer - 19 min walk - 1.6 km
Catalonia Caribe Golf Club - 3 min drive - 1.5 km
Cabeza de Toro Beach - 3 min drive - 1.3 km
Bavaro Beach - 22 min drive - 16.0 km

Getting around

Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

‪Windows Restaurant - ‬4 min drive
‪The Cut - ‬12 min walk
‪The Win - ‬1 min walk
‪Catalonia Bavaro Lobby Bar - ‬5 min drive
‪Brasería Steak House - ‬2 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

603 guestrooms or units

3 levels

7 buildings

7 dining venues

2 bars by the pool

2 swim-up bars

5 bars or lounges

Built in 2020

Buffet breakfast (free)

Nightclub

Karaoke

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Coffee shop

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
All-inclusive
Spa
Pet friendly

CA $441 total

includes taxes & fees

Jun 10 - Jun 11

Property amenities

Family friendly

3 outdoor pools
Arcade/game room
Beach toys
Children's games
Children's pool
Children's toys
Free children's club
Free water park access
Lifeguards on site
Playground
Pool toys
Travel crib
Waterslide

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free bus station shuttle
Shopping center shuttle (surcharge)
Theme park shuttle (surcharge)
Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
5 bars/lounges
7 restaurants
A coffee shop/cafe

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Books
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free children's club
Free water park
Full-service spa
Games
Gym
Karaoke
Nightclub
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bus station shuttle
Elevator
Hand-held showerhead
Magnifying mirror
Smooth flooring in public areas
Tile flooring in public areas
Wheelchair accessible (may have limitations)

Room amenities

Entertainment

50-inch flat-screen TV with cable channels

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Free stocked minibar
Limited room service
Meal delivery service

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: DOP 6000 per pet, per night
Only dogs are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: Google Pay and Apple Pay

Some water is reused through a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay, and Apple Pay. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

Pool access available from 8:00 AM to 6:30 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 31, 2026 start from CA $300, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property offers free self parking.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a spa?

This property has a spa, which features mani/pedis, aromatherapy, and beach massages.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

10/10 Excellent

Yazmin

Travelled with family and small children

May 24, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 4 nights in May 2026

8/10 Good

Jose

Travelled with partner

May 11, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and property was great. Enjoyed it. However the buffet restaurant the food was cold. To catch the food hot, you must arrived once it opens, if you arrive around 9am, it’s cold. Omelette are great cause it’s cooked in front of you. À la cart. Restaurants are good. Overall, the property 4 stars. For the value.

Stayed 5 nights in Apr 2026

6/10 Okay

Denis

Mar 1, 2026

Stayed 6 nights in Feb 2026

8/10 Good

Sarabeth

Travelled with family and small children, Travelled with group

Feb 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

It was my second time visiting this resort, the first time visiting with my entire family. The staff is really responsive when anything is needed for the room, we used the app to request more towels and they were delivered quickly. I made all of our a la carte reservations with the front desk, from most to least preferred we tried: sushi, teppanyaki, steak, Peruvian, and Italian. We did the buffet our first night and we all ate well. The room service menu is limited and not geared toward kids. Our kids are 8 and 6, they found preferences at restaurants and buffets: gyoza, deep fried ice cream, fries, nacho chips, chicken nuggets, hot dogs. They were very disappointed by the cheese pizza, and I heard adults were disappointed by the pizza in the Italian restaurant. One thing I would change is being able to order food pool side for kids who are far too excited about the water slides, you cannot take food out of the buffet or sports bar. We didn't try the food truck as there was always a considerable line. The pool bars and staff there are great, they have non-alcoholic piña coladas which our kids really enjoyed. The beach was awesome, it's very shallow for a ways so you can walk around with kids and admire the fish. There are many pelicans around scoping out the fish which is entertaining too. Our kids only did a couple of kids club activities. Overall we had a great time!

Stayed 6 nights in Feb 2026

10/10 Excellent

jessica

Feb 28, 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Dane A

Feb 28, 2026

Stayed 3 nights in Feb 2026

4/10 Poor

Fiorlandy

Travelled with family, Travelled with group

Feb 28, 2026

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

The hotel service was disappointing for all five of us. While not all the employees were the same, most were unfriendly and always looked angry, never smiling. The only exceptions were some of the entertainment staff who were very kind, as well as the pool bartenders. Our room wasn't cleaned for two days.

Stayed 4 nights in Feb 2026

10/10 Excellent

Claudia

Feb 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful hotel, newly renovated rooms. Had so many restaurants to choose from with pretty good food especially the Japanese restaurant on the family side. There’s an adult side and family side and I had access to both. Beautiful pools and beach. Overall amazing time and experience.

Stayed 3 nights in Feb 2026

8/10 Good

karen

Feb 27, 2026

Liked: Cleanliness, property conditions & facilities

Resort is close to the airport. It is smaller which makes getting around easy. The buffet food was subpar, just nothing great. Fruit was tasteless, not a lot of options, same thing daily. The restaurants were very good (you have to make reservations). The rooms were adequate and stocked daily with drinks (no snacks). There were not a lot of daily activities available. The evening show was very good but there is a large screen in the background that was broken and pixelated so it really threw off the vibe. The staff was nice but didn’t go out of their way to make you feel welcome. I travelled solo and felt safe. Amenities were average. I think this place is cute but they could do so much better!

Stayed 5 nights in Feb 2026

10/10 Excellent

Freyda Edelita

Feb 27, 2026

Liked: Cleanliness, property conditions & facilities

Great

Stayed 4 nights in Feb 2026

8/10 Good

Sarah

Feb 26, 2026

Stayed 5 nights in Feb 2026

2/10 Terrible

Lili

Travelled with family and small children

Feb 26, 2026

Disliked: Amenities, property conditions & facilities

This was our second time at this resort the first time it was incredible AMAZING! That’s why we decided to come back but this time it was awful, buffet food was always the same, the burger truck in the beach had a really big line and unfortunately with kids we had to wait over 30 minutes instead of “enjoying” our stay. He looked overwhelmed and mad he should’ve had support, ice cream lady very rude, front desk very rude, they ran out of kids bracelets which didn’t allow my kids to eat until they had more ridiculous they should’ve anticipated all tourist days and be prepared. No towels for the pool and again with kids it’s a need much needed. If they know they will be almost sold out why not be prepared? Everyone was very rude at this resort this time and I do expect someone to contact me to make our family vacation up for their mess. I don’t know if they changed managements owners I don’t know but I talked to several other tourists and had the same opinion but since our vacations were already planned there was nothing to do. Communicating with the staff regarding issues they would just reply with an attitude of how they were fully booked. Well not my problem they should’ve prepared with more staff. Not going back.

Stayed 3 nights in Feb 2026

8/10 Good

Terri

Feb 26, 2026

Stayed 5 nights in Feb 2026

10/10 Excellent

Jennifer

Travelled with partner

Feb 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was wonderful. We were upgraded to a suite and had so much space. The drinks were great and the food was better than I anticipated after reading some of the other reviews. Service was good too. I felt like everyone really put in the effort. My only ick was the timeshare guys set up by the coffee shop. They did take no, but I still had to explain myself, which is exhausting first thing in the morning when I just want coffee.

Stayed 3 nights in Jan 2026

10/10 Excellent

Natalia

Feb 26, 2026

Stayed 4 nights in Feb 2026

4/10 Poor

Caravanessa

Feb 26, 2026

Disliked: Amenities

Been to many all inclusive. This one is by far the worst with hospitality.

Stayed 4 nights in Feb 2026

10/10 Excellent

Niurka

Feb 25, 2026

Stayed 4 nights in Feb 2026

6/10 Okay

Jamie

Travelled with partner

Feb 25, 2026

Liked: Cleanliness

Disliked: Property conditions & facilities

Buildings are starting to look a little run down and dilapidated. Elevators look like they are from the 80s. Bathrooms smell like sewage on both trips I took here. Food in the buffet is ok but not great. Seems like a lot of leftovers that have been sitting around for awhile.

Stayed 4 nights in Feb 2026

6/10 Okay

tatyana

Travelled with partner

Feb 25, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Check in took long time- there were several people in line but only one person was checking guests in.

Stayed 5 nights in Feb 2026

8/10 Good

EDWARD

Travelled with family

Feb 25, 2026

Liked: Cleanliness, amenities

Every thing was good except one thing that While we are in the room, we found visitors opening the door while we had inside the room by using their own electronic key ( two times )

Stayed 5 nights in Feb 2026

10/10 Excellent

Ruzdija

Feb 25, 2026

Stayed 7 nights in Jul 2025

8/10 Good

Deon

Feb 25, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The hotel was amazing, the staff was amazing, the food was pretty good and the excursions were great. The only reason i gave it 4 stars is bc the sports bar was consistently underwhelming and someone broke my lady’s perfume. Other than that it was amazing.

Stayed 3 nights in Feb 2026

2/10 Terrible

felicia

Feb 25, 2026

Stayed 7 nights in Jan 2026

2/10 Terrible

Kathleen

Travelled with group

Feb 24, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

I rarely give reviews regarding hotels during a vacation but this one was an exemption. First, we booked for four people with payment due at check-in. When we arrived, the hotel clearly knew only three guests were staying, yet still charged us with the full rate for four. Since payment was made at check-in, we expected the rate to reflect actual occupancy. No adjustment was offered. The staff at the check in said we still have to pay for the whole amount and reach out to Expedia to get a refund for that one person. Throughout the stay, i had to go back and forth with them. This feels like deliberate overcharging. Second, our room had a leak, and we couldn’t even reach guest services for assistance. And when we did, the problem wasn’t handled until the next day. The delay in response left us dealing with the issue overnight, which affected our comfort. Went out for an excursion, management said they will fix the leak, came back to the hotel, ceiling was still leaking. Thirds, food was extremely disappointing. Bland, repetitive, and far below what you expect from an all-inclusive resort. What made everything worse was the indifference from staff. There was no urgency, and no genuine effort to resolve issues. Between the billing issue, maintenance problems, poor food, and lack of service, check out other hotels for better options.

Stayed 3 nights in Feb 2026

6/10 Okay

Raidinys, ELizabeth

Feb 24, 2026

Good people working bud

Stayed 5 nights in Feb 2026

Serenade Punta Cana Beach & Spa Resort - All Inclusive

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View all photos for Luxury Suite

Luxury Suite

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Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

View all photos for Premium Suite

Premium Suite

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