Ratings based on 985 Guest Reviews

Hear it directly from our travellers
3.3 out of 5
69% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Jan. 6, 2024 on Expedia
The property was clean enough, quiet and had easy parking. The room originally booked smelled of cleaning chemicals so they were able to move rooms to a bigger room. While it was discounted I do feel it would have been more appropriate to give me the room at the same price as originally booked. Staff was polite.
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 5, 2024 on Hotels
2 out of 5
by A traveller

Would not recommend! Dated and in need of repairs.

Posted Jan. 4, 2024 on Hotels
If you are looking for a place to sleep, shower and get out the door, then I would recommend this establishment but with caution! It is in need of a DEEP clean and repairs. The bed was clean, there were dispensers in the shower and the heating worked fine. Fridge was cold and clean. The room was dated, bathroom was dirty and the ceramic needs a good scrub. We were there to visit Québec, not to see the hotel. If that is you the 104$ we paid a night was fine. If you are looking for a space to relax and be pampered, this is not it!! We brought our own pillows and sheets, checked the bed for bed bugs. Not a place I would stay a second time.
2 out of 5
by A traveller

Posted Jan. 2, 2024 on Hotels
Old facility. Low supply of hot water. Noisy heating system. Walls are thin like aluminum paper. Can hear easily neighbours. I don’t recommend this except if you have low exceptions and like low prices.
Comment from Hotel Management
Jan. 7, 2024 by Auberge Québec, Hotel Management
Hello,Thank you for staying with us and for taking a moment to rate your experience.Please know that we take our guest’s feedback very seriously and are committed to constantly improve the experience we offer them. We followed up with the housekeeping and maintenance teams to remind them of the importance of the cleanliness and functionality of the equipment in our rooms.At all times, I invite you to contact reception immediately when you notice any anomalies in your room. In this way, our team will remedy the situation as quickly as possible.We hope to host you again during your next visit to Quebec City. We will watch over the quality of your stay. Sincerely,Auberge Québec
5 out of 5
by A traveller

Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Yeasmin, Hotel Management
Dear Mr. Sayed,Thank you for staying at Auberge Québec and for taking a moment to rate your stay.We are looking forward to welcoming you again.Have a wonderful day.
5 out of 5
by A traveller

Posted Dec. 31, 2023 on Expedia
propreté excellente accueil chaleureux près de tout lit confortable prix raisonnable
Comment from Hotel Management
Jan. 3, 2024 by Yeasmin, Hotel Management
Bonsoir Serge,Merci d’avoir séjourné à l'Auberge Québec et d’avoir pris un moment pour évaluer votre séjour.Nous sommes ravis de constater que votre séjour dans notre établissement a été agréable et à la hauteur de vos attentes.Merci pour vos bons commentaires; ils sont très appréciés et seront partagés avec la direction de l'hôtel.Nous vous souhaitons une excellente journée et espérons vous recevoir à nouveau prochainement.
5 out of 5
by A traveller

Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by Yeasmin, Hotel Management
Bonsoir,Nous avons été honorés de vous compter parmi nous lors de votre dernier séjour à l’Auberge Québec et apprécions que vous ayez pris le temps d’évaluer notre établissement.Au plaisir de vous accueillir à nouveau à lors de votre prochain séjour dans la magnifique ville de Québec!
3 out of 5
by A traveller

Posted Dec. 29, 2023 on Expedia
Rooms are old but still clean.
Comment from Hotel Management
Jan. 31, 2024 by Auberge Québec, Hotel Management
Dear Mr. Richard,Thank you for staying at Auberge Québec and for taking a moment to rate your stay.We are looking forward to welcoming you again.Have a wonderful day.Auberge Québec
2 out of 5
by A traveller

Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Auberge Québec, Hotel Management
Bonjour Isidro,Merci d’avoir séjourné avec nous et d’avoir pris un moment pour évaluer votre expérience.Nous sommes désolés de constater que votre passage à l’Auberge Québec n'a pas été à la hauteur de vos attentes, bien que nous ne connaissions pas les raisons qui ont provoqué votre mécontentement.N'hésitez pas à préciser ce qui pourrait être amélioré.Merci et bonne journée!Auberge Québec
5 out of 5
by A traveller

Parfait rapport qualité-prix.

Posted Dec. 28, 2023 on Hotels
Perfect stay: quietness, cleanliness and location with parking without hassle. Séjour parfait: tranquilité, propreté et localisation. Les installations étaient à la hauteur du prix-qualité. Seul manquement: petit micro-ondes pour réchauffer le café/thé. Couple québécois
Comment from Hotel Management
Jan. 4, 2024 by Auberge Québec, Hotel Management
Bonjour Patrick,Nous sommes ravis de voir que vous avez apprécié votre séjour. Merci pour vos commentaires. Pour ce qui est du micro-onde, il y en a un à portée de tous dans la salle à manger devant la réception.Merci et à la prochaine!Auberge Québec
Back to Hotel Details Showing Reviews 1 - 10 of 985 Next