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Novotel Queenstown Lakeside

4.0 star property
Family-friendly 4-star hotel with free WiFi

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

Exterior
Skiing
Private spa tub
Bar (on property)
Breakfast and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(24 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • Mountain view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(26 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(63 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • Partial lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior

Holiday Inn Express & Suites Queenstown by IHG

Queenstown City Centre
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,004 reviews
The price is CA $338
CA $389 total
includes taxes & fees
Mar 16 - Mar 17
Holiday Inn Express & Suites Queenstown by IHG

About the area

Queenstown

Central Queenstown getaway .With a stay at this Queenstown City Centre hotel, you'll be steps from Williams Cottage and Queenstown Beach. Lake Wakatipu and Queenstown Gardens are also within half a mile (1 km).

What's nearby

  • Queenstown Mall - 2 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • Queenstown Gardens - 2 min walk - 0.2 km
  • TSS Earnslaw Steamship - 5 min walk - 0.5 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Odd Saint - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Botswana Butchery - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly 4-star hotel with free WiFi
Novotel Queenstown Lakeside offers its guests a hot tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Exterior
Holiday Inn Express & Suites Queenstown by IHG
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,004 reviews
The price is CA $338
CA $389 total
includes taxes & fees
Mar 16 - Mar 17
Holiday Inn Express & Suites Queenstown by IHG

Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 20 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 37 for adults and NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 116 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Maree

Liked: Cleanliness, amenities
Very clean and friendly staff
Stayed 2 nights in Oct 2025

8/10 Good

Jeremy

Liked: Staff & service
Nice breakfast
Stayed 2 nights in Nov 2025

8/10 Good

Ho Kyung

Travelled with partner
Liked: Cleanliness, amenities
Clean but showing its age. Friendly staffs
Stayed 3 nights in Nov 2025

10/10 Excellent

FARIBORZ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and a very clean place to stay at
Stayed 2 nights in Nov 2025

6/10 Okay

Sadie

Stayed 3 nights in Oct 2025

8/10 Good

Anne-Maree

Travelled with partner
Liked: Cleanliness, amenities
Friendly and helpful staff and excellent amenities. A lovely hotel to stay in. Very relaxing
Stayed 2 nights in Nov 2025

6/10 Okay

Susanne

Travelled with group
Liked: Cleanliness
Arrived late to check in & was put on the lower floor. Bathroom was narrow shower over bath & outdated.No parking available. Have stayed at this hotel before & was in a higher renovated room.
Stayed 2 nights in Oct 2025

8/10 Good

Roger

Liked: Staff & service
Disliked: Property conditions & facilities

We were expecting more

We were expecting more. The decoration was dated and starting to show it. The bath was worn, shower was good. Breakfast was excellent but again the tables and chairs were old and starting to fall apart. For the price it was not value for money. A travel lodge could have been better.
Stayed 5 nights in Oct 2025

8/10 Good

nadine

Travelled with family
- even though slightly outdated, Great spot, great views, good facilities, room serviced every day. Parking is an issue - very expensive to park at hotel or on streets close by.
Stayed 8 nights in Oct 2025

4/10 Poor

wei

Business traveller
Disliked: Staff & service, room comfort

Disturbed sleep/rest

Stayed 3 nights in Oct 2025

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Novotel had a nice charm to it. The location was perfect and all the staff we came across were very friendly and helpful.
Stayed 5 nights in Oct 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, so helpful and friendly. The property is in an excellent location.
Stayed 4 nights in Oct 2025

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff go above and beyond to help the guests, extremely impressed by the extra efforts that staff went to when an elderly couple in the restaurant needed assistance, big shout out to Nancy (hope I got her name right) with helping this couple out, and while doing so she didn't miss a beat with attending to the rest of the guests. Highly recommend the restaurant.
Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room
Stayed 1 night in Oct 2025

10/10 Excellent

Kaitlyn, Tamborine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the water at the hotel due to council works outside, meaning our check-in time was a little later and out of their control. Despite this, staff were attentive, helpful & called to inform us as soon as our room was available. Perfect spot for families with the big Queenstown playground just outside & the cherry blossom lined streets and sitting area outside were such a treat! Tidy & comfortable room for our family of 4.
Stayed 1 night in Oct 2025

8/10 Good

Elwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Property is a bit tired, carpet in the hallways need a change. Staff are excellent but no one answers their phone even though I tried many times and all the different areas. No answer from anyone. Breakfast buffet is excellent, rooms are nice, beds are very nice, bathroom bit small.
Stayed 3 nights in Oct 2025

8/10 Good

HAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first night, there was no hot water. After asking the front desk, they said the water heating system wasn’t hot enough and that they were fixing it. We waited for an hour before we could finally take a shower with hot water. Another day, there was a complete water outage, and the hotel didn’t inform guests in advance. The shower water was also unstable — sometimes hot, sometimes cold — probably because the equipment is too old. However, the hotel staff and location were both excellent.
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent.
Stayed 5 nights in Sep 2025

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel Lakeside's best feature is its location - the easy access to the many restaurants and bars is perfect. The rooms are small and dated but clean. Parking is a nightmare - I'd suggest paying for valet but book in advance. The area around the hotel is as safe as anywhere in the world.
Stayed 3 nights in Sep 2025

10/10 Excellent

Owen

Stayed 8 nights in Sep 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is exceptional, right next to the lake and Queenstown Gardens. A short walk to town, and our room had the most amazing view. Cannot wait to return.
Stayed 7 nights in Sep 2025

10/10 Excellent

Siu Wang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything nice and the room a bit small
Stayed 3 nights in Aug 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Joanna

Stayed 3 nights in Sep 2025

6/10 Okay

Ankush

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Staff need to be more co operative as you are travelling as a tourist so you may not aware all the processes
Stayed 5 nights in Sep 2025