Note fondée sur 582 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de LEESBURG
Publié le 29 mars 2024
Commentaires de Gestion de l’hôtel
22 avr. 2024 par The Atrium, Gestion de l’hôtel
Thank You
par un voyageur
Wait for renovations to be completed
Publié le 15 mars 2024 sur HotelsHotel has been acquired by Hilton and is undergoing renovations. I have stayed here in the past and it was much nicer, but right now it doesn't cut it. The hot breakfast promised in the welcome email turned out to be bagels, bananas, apples, yogurt, milk, and cereal. They have stopped their hot breakfast during the transition. The Italian restaurant they had on site has closed. Water temp in shower was very difficult to adjust. During a rainstorm, water leaked from the window onto the window sill.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par The Atrium, Gestion de l’hôtel
I do apologize you experienced these issues. I hope once we have made a full transitions to a Hilton you do come stay again and enjoy all that comes with it.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Not 1 single amenity was operational. 3 shuttered restaurants on property. Wifi would not allow my team and I to get any work done. Very poorly represented on Expedia.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par The Atrium, Gestion de l’hôtel
I want to deeply apologize about the closed restaurant at this time we are renovating to make our hotel better for you on your next stay. I'm sorry about the Wi-Fi issues as well. If you have Wi-Fi connecting issues again please notify front desk so we can fix the issue going forward.
par un voyageur
Publié le 7 mars 2024 sur Expedia
We had stayed here in August for a family gathering and loved it. This time, they are in the process of renovations, so the big, hot breakfast was not available - only bagels and cold cereal. The exercise room was not available - but we could go across the street and use the one at another hotel. The beautiful Italian restaurant was closed. All of this would have been good to know before we booked our stay.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par The Atrium, Gestion de l’hôtel
I do apologize about the lack of communication on our renovations I hope you will give us another chance once we have finished and come back and stay with us again.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par The Atrium, Gestion de l’hôtel
Thank you!!
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Place is under construction! No restaurant, no breakfast and no gym.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par The Atrium, Gestion de l’hôtel
We do apologize about the construction. We do offer a bagel bar for breakfast. Also I do apologize our gym is under construction as well at this time we are offering gym passes to our sister property that is across the street.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Property was under construction, would have liked to have known this when booking.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par The Atrium, Gestion de l’hôtel
We do apologize we didn't communicate that we are undergoing construction. I hope you are willing to give us another chance once construction is completed.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The area around the pool was very nice.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par The Atrium, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 11 févr. 2024 sur Expedia
property under construction
Commentaires de Gestion de l’hôtel
12 févr. 2024 par The Atrium, Gestion de l’hôtel
I do apologize for you having to deal with us being under construction. I hope you give us another chance once our remodeling is done!!
par un voyageur
Don’t fall for the high ratings!
Publié le 10 févr. 2024 sur HotelsThis hotel was rated very high for being clean. WRONG! Bathroom was just disgusting hair balls in shower, urine on the toilet and floor sink had not been clean. Overall room was just mah. Very outdated, with some minimal efforts to look more up to date. Renovations were happening which was nice to see but poorly executed. Bed was just ok, room was dusty(due to renovations). Pillows are horrible, bring your own,
Commentaires de Gestion de l’hôtel
12 févr. 2024 par The Atrium, Gestion de l’hôtel
I would like to say I'm so sorry you encountered all these issues and we are taking care of this. This is not how we want you to view our hotel. I hope you give us another chance to show you the type hotel we really are.
