Ratings based on 1,219 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Feb. 22, 2024 on Expedia
Nice weekend getaway! Loved the clean rooms. However the shower need a bit more TLC and the breakfast was not good
Comment from Hotel Management
Feb. 22, 2024 by GM, Hotel Management
Dear Shanta, We are thrilled to hear that we provided you with a great stay overall. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Ganzzermiller, GM
by A traveller
Posted Feb. 18, 2024 on Hotels
From check in to check out everything was great! Everyone was very friendly and accomodating. Anthony came on after I checked in and assisted me so much! I was celebrating my birthday and needed his help with some things as friends were coming to visit me. I was relieved and the night was successful! I will definitely stay there again.
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Dear Mya C, First and foremost, Happy Birthday! We are honored anytime guests choose our Hyatt House to celebrate a special occasion. It is lovely to hear that your visit was relaxing and made more special by our attentive staff. Best wishes to you, and we hope to welcome you back again next year. Best, Lisa Ganzzermiller, GM
by A traveller
Posted Feb. 15, 2024 on Expedia
Our favorite place to stay in Raleigh. Large, spacious rooms and dog friendly so we can bring our furry baby with us!
Comment from Hotel Management
Feb. 16, 2024 by GM, Hotel Management
Dear Jodi, Sincere thanks for being a return guest and taking the time to share this review. It's encouraging to know that your stays are pleasant thanks to our spacious, dog-friendly accommodations. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Lisa Ganzzermiller, GM
by A traveller
Posted Feb. 15, 2024 on Expedia
Great staff very friendly and easy to talk to.
Comment from Hotel Management
Feb. 15, 2024 by GM, Hotel Management
Dear Kenya, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Lisa Ganzzermiller, GM
by A traveller
Posted Feb. 12, 2024 on Expedia
by A traveller
Posted Feb. 9, 2024 on Expedia
Great shower
Comment from Hotel Management
Feb. 10, 2024 by GM, Hotel Management
Dear Jill, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Lisa Ganzzermiller, GM
by A traveller
Posted Feb. 8, 2024 on Expedia
The hotel did not honor our reservation made last October. We were bumped to a different hotel down the street
Comment from Hotel Management
Feb. 10, 2024 by GM, Hotel Management
Dear Karen, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM
by A traveller
Posted Feb. 3, 2024 on Expedia
by A traveller
Posted Feb. 3, 2024 on Expedia
Easy check in, friendly
Comment from Hotel Management
Feb. 4, 2024 by GM, Hotel Management
Dear Phillip, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Lisa Ganzzermiller GM
