Ratings based on 62 Guest Reviews
Hear it directly from our travellers
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Heaven on earth
Posted Sep. 26, 2023 on HotelsThis hotel is so good that I didn’t want to leave a review because I want to keep it secret but honestly the staff and service were so kind and helpful and I have never been to a better pool. We had to leave early because my girl wasn’t feeling well and the staff was so helpful they even called us the next day to see how she was feeling. You can’t find this type of service in Europe it’s the best. Can’t wait to go back
by A traveller
Posted Sep. 19, 2023 on Expedia
Most Amazing hotel with beautiful garden, the view is exceptional
by A traveller from Colleyville
Posted Jul. 28, 2023 on Expedia
Beautiful views and lovely pool.
by A traveller from Northridge
Posted Jun. 23, 2023 on Expedia
Everything was excellent, nice property with excellent service
by A traveller
Posted May 18, 2023 on Expedia
Absolutely loved this place, amazing views, very helpful and friendly staff. Will stay here every time!
Comment from Hotel Management
May 28, 2023 by Alfonso Pacifico,Managing Director , Hotel Management
Dear Heath,Buongiorno from Caruso.Please, allow me to thank you from the bottom of my heart for your lovely review, moreover for sharing with us your appreciation.I am delighted to learn that you enjoyed so many aspects of your stay and that the talent and care of my Team measured up with the unparalleled views we are surrounded by.We can't wait for your return and please, rest assured, that we won't spare any effort in making your next experience as remarkable as the previous one or even more. A prestoKind regardsAlfonso PacificoManaging DirectorDirector of Special Projects, Belmond
by A traveller
Posted Apr. 10, 2023 on Hotels
The driver arranged by the hotel from airport was extremely courteous and well spoken. Our room was upgraded from a junior suite to suite (or something like that) but it smelled rather dank maybe because it was raining. The walls had cracks and brown marks which stood out because they were white. We purchased a room spray from the gift shop which helped but odor was throughout hotel. The worst part was the breakfast which was a buffet, but the attendant insisted on serving fruit, etc. and did not speak English. She gave me one piece of each of the four fruits after I asked for more than one piece because I don’t eat eggs, etc. I typically just want fruit. The pieces were 1-2 inches long. What a joke.
Comment from Hotel Management
Apr. 17, 2023 by Alfonso Pacifico, Hotel Management
Dear User from the United States, Greetings from Caruso and Ravello.First and foremost, please allow me to thank you for your review and for sharing it with us although I am aggrieved to learn that your experience with us was not exactly what we aim for and what we hope for our guests.While I am delighted to read that you enjoyed the driver's attention and courtesy, I must admit I am deeply sorry for your experience with the room and with the breakfast. Therefore, I will personally oversee the reasons for this lack of service and I will address the problem in the right direction, therefore once again, thank you for your precious feedback which gives us an opportunity to reflect and improve in this aspect.We hope we will have the chance to welcome you here again and to restore your faith in Caruso and in our service: please rest assured we won’t spare any effort to turn your last stay and memories into something perfect and absolutely magical.Kind regardsAlfonso PacificoManaging DirectorDirector of Special Projects, Belmond
by A traveller from Toronto
Posted Jul. 23, 2022 on Expedia
Absolutely loved my stay at Caruso Belmond! Staff were amazing throughout the visit and were extremely attentive, friendly and happy to help. The landscape at the hotel are gorgeous. Location is perfect in Amalfi if you’re looking for a quieter vibe (compared to Positano for example). I got a free room upgrade upon check in, which was very appreciated. The room itself was great, bedding was very comfortable! Their drink, wine and food menus were all really good too. I honestly cannot think of any flaws with this property. They’ve exceeded all of my expectations and definitely worth the premium pricing!
Comment from Hotel Management
Jul. 26, 2022 by Alfonso Pacifico - General Manager, Hotel Management
Dear Lucy,
Greetings from Caruso and from Ravello.
What a pleasure starting my day with your lovely review, you just gave me an incredible injection of enthusiasm, therefore, I would like to thank you for the time you took to write your valuable feedback chronicling in detail your stay, moreover for sharing it with the Expedia community.
I am delighted to hear that you enjoyed your overall experience and that the quiet " Buen Retiro" of Ravello made you fall in love.
I believe we are very blessed to work in such a special place surrounded by an unparalleled landscape.
Regarding my staff, thank you from the bottom of my heart for your appreciation, I am so proud of them, they are really devoted to this property and to our guests and their passion and attentiveness are an added value.
I look forward to welcoming you back here soon again: we will be thrilled to share with you a brand new, amazing stay and to be worthy of your wonderful words again.
Kind regards
Alfonso Pacifico
General Manager
by A traveller
Posted Jul. 11, 2022 on Hotels
The most amazing place. The staff and their hospitality will never be beat.
Comment from Hotel Management
Jul. 26, 2022 by Alfonso Pacifico - General Manager, Hotel Management
Dear Carrie,
Thank you for taking the time to share your amazing feedback with us.
We really look forward to welcoming you back to Caruso in the near future
Kind regards
by A traveller
Posted May 20, 2022 on Expedia
Our stay here was ABSOLUTELY INCREDIBLE. The staff was extremely attentive and the property (and the amazing infinity pool) was stunning. It is hard to put our experience here into words- the only downside was that we had to leave. We cannot wait to go back someday.
Comment from Hotel Management
Jun. 17, 2022 by Alfonso Pacifico - General Manager, Hotel Management
Dear Ms Marshall
Thank you for taking the time to share your very kind feedback with us. We are very pleased to learn that all of your time with us has been memorable.
We really look forward to welcoming you back here soon,
Kind regards
by A traveller
Five Stars isnt enough ✨
Posted Nov. 7, 2021 on HotelsWonderful. We LOVE Belmond Hotels. They very kindly upgraded our rooms to Executive Jnr Suites. Food was wonderful and the service superb. The pool overlooking the Amalfi coast is exceptional. Cant speak highly enough about our stay. There is 5stars, then there's Belmond.
Comment from Hotel Management
Nov. 9, 2021 by Alfonso Pacifico General Manager, Hotel Management
Dear JM,
First of all, we would like to thank you for taking your precious time to share your feedback on your recent stay at the Caruso.
We are happy to know that your experience with us meets your expectations and that you appreciated the efficiency and professionalism of our service that undoubtedly sets us apart.
In particular, we are glad to know that you especially appreciated your room upgrade and our food proposal, we accurately selected the local products and high-quality ingredients, to guarantee the excellence of our terroir tradition together with a big variety in the selection.
We look forward to welcoming you back and we remain at your disposal should you require any further assistance.
Best Regards,
