Note fondée sur 108 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
5,0 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Agua Dulc
Publié le 2 mars 2024 sur Expedia
Great for workers that need an option for a longer stay with the amenities of a home.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Damon, We are thrilled to hear that our accommodations were a great fit for your extended stay, providing you with the comforts of home. Your satisfaction is our utmost priority, and we are dedicated to ensuring all our guests have a wonderful experience with us. Best regards, Team Kasa
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Jereme,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa
par un voyageur
bad experience
Publié le 11 déc. 2023 sur Hotelsthe good: clean room, except for the moldy shower curtain, appliances all worked fine, room smelled fine unlike a previous stay in april when air freshener was overpowering
the bad: internet was terrible - i couldn’t even facetime one person with no other internet in use, beds were uncomfortable but not horrible, pillows were awful, there is not enough or any sound proofing and the people above me woke me up at 6-7am several days and sounded like kids running and playing, they kept asking for my license plate in the days before i arrived even though i indicated i did not have it since i was renting a car after flying in and when i arrived and tried to add my plate it just errored and said i couldn’t enter it
the unacceptable: we received a text an hour before check in time with the building code but no room code or parking gate code so when we arrived we had one of three codes needed, we were lucky i guess that one of the lot automatic gates was open so we got into the lot but after coming and going several times we found that particular gate was always open so not secure at all, i used the virtual front desk to reach out and it took about 45 mins to hear from someone to get the room code while we waited in the hallway, they gave the two of us one roll of toilet tissue for 5 days- yikes! - and finally they accused us of smoking in the room at 12:35 am when we were not and we hate smoke and threatened to kick us out over it when their sensor malfunctioned
will not stay again!!
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Andrea,Thank you for sharing your recent experience at our property. We're glad to hear that the cleanliness of the room and the functioning appliances met your expectations and that the room's scent was pleasant this time around.However, we're genuinely sorry to hear about the various issues you encountered: the moldy shower curtain, internet service, bedding comfort, and noise levels. We're taking steps to address these promptly. We also regret the inconvenience regarding the license plate communication and access codes. We're working to streamline these processes for a smoother experience.Lastly, regarding the smoking-related notices, we apologize for any confusion they may have caused. Our policy is designed to maintain a safe and comfortable environment for all guests. We're investigating these matters to ensure that our policies are being enforced correctly.We take your feedback seriously and will use it to improve our services. We hope you'll consider giving us another chance to provide you with the comfortable and hassle-free stay you deserve.Sincerely,Team Kasa
par un voyageur
Comfortable, Great location
Publié le 10 déc. 2023 sur HotelsI have stayed here several times and plan to do so again. Comfortable, great location.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi, Thank you for your continued trust in Kasa! We're thrilled to hear that you've enjoyed your stays with us, finding comfort and a great location each time. Your repeat visits are the highest compliment we can receive. Looking forward to welcoming you back soon for yet another pleasant experience!Best regards,Team Kasa
par un voyageur
Publié le 5 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Aaron,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur
Publié le 29 nov. 2023 sur Expedia
Secure gated parking. Great directions for check-in. Clean rooms and well-kept. Generally they are accommodating for requests. Nice to have the kitchen and living room space separate from rooms. Have stayed for 2 separate bookings. Excellent both times. Must stay for 5 nights min. Wish they would consider for 4 night stays. Staff is great. And responsive to inquiries while being guest-focused. Will def stay here again for future visits to Reno.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Elizabeth,We're thrilled to hear that you enjoyed your stay at Kasa Archive Reno-Tahoe! Thank you for highlighting our secure gated parking, great check-in directions, clean rooms, and our dedication to accommodating guest requests. We understand your feedback regarding shorter stays and will take it into consideration. Our staff is committed to providing excellent service and being responsive to guest inquiries. We can't wait to welcome you back for your future visits to Reno.Best regards,Team Kasa
par un voyageur
Publié le 14 nov. 2023 sur Expedia
par un voyageur
Reno vacation
Publié le 12 nov. 2023 sur HotelsI enjoyed my stay. Nice and clean. Had a great view of the mountains and is centrally located around all the things you could want, food, Starbucks, airport and stores.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Diane,Thank you for choosing Kasa Archive Reno-Tahoe for your vacation in Reno. We are delighted to hear that you enjoyed your stay and found our accommodations nice and clean. Our central location makes it easy to access everything you want, including dining, shopping, and the airport. We strive to provide a comfortable and convenient experience for our guests, and we're thrilled that we met your expectations. We can't wait to welcome you back in the future!Best regards,Team Kasa
par un voyageur
Publié le 10 nov. 2023 sur Expedia
The amenities are fantastic!
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Francisco,Thank you for taking the time to share your feedback! We're delighted to hear that you found our amenities to be fantastic. At Kasa Archive Reno-Tahoe, we strive to create a memorable and comfortable stay for our guests, and it's wonderful to know that we succeeded in doing so for you. We appreciate your kind words and look forward to welcoming you back for another exceptional experience in the near future.Best regards,Team Kasa
par un voyageur
Nice and comfortable
Publié le 7 nov. 2023 sur HotelsVery clean and lots of room. 2 bd 2 bath - worked out perfect. Enough privacy - except location on the ground floor was not optimal with very loud street car noise. Prob why they have earplugs and sleep masks.
It would be great if the people who design the rooms looked at the privacy and comfort.
Having the curtains draw upwards on the bottom floor would allow light and sustain privacy.
Directions were clever and easy to follow with the pics.
Missing in room was a multi cleaner spray, Kleenex and enough toilet paper. 5 day stay - 4 rolls tight.
Nit-picky - check lights (spot not working in closet), rug corner curled up and they want you to fill out a maintenance form. Uhhh - no.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Elizabeth,Thank you for choosing Kasa Archive Reno-Tahoe for your stay. We are delighted to hear that you found your apartment comfortable, clean, and nice. We understand that the noise from the streetcar on the ground floor was not ideal, and we apologize for any inconvenience caused. Your feedback regarding privacy and comfort is highly appreciated, and we will certainly take it into consideration for future improvements. We will share your suggestion about the curtains drawing upwards with our design team to enhance both light and privacy in the rooms. We apologize for any missing items in the room, and we will ensure better stocking in the future to avoid any inconvenience during our guests' stays. We will also address the issues with the lights, the curled-up rug corner, and the maintenance form process. If you have any further questions or concerns, please feel free to reach out to us.Best regards,Team Kasa
