Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Expedia
Perfekte Lage mitten im Geschehen, aber doch ruhig. Freundlicher CheckIn, trotz technischen Schwierigkeiten. Sauber und schön eingerichtet. Teilweise waren die Möbel (Couchtisch) ein bisschen kaputt, aber das hat uns nicht gestört. Einziges Manko war vielleicht, dass man vom außengelegenen Stiegenhaus direkt ins Apartment schauen konnte – aber nachdem alle Fenster mit Rollos ausgestattet waren, war das auch nicht so schlimm. Wir kommen sehr gerne wieder. Super Preis-Leistungs-Verhältnis.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Front Desk, Gestion de l’hôtel
Liebe Belinda,vielen Dank für Ihre freundliche Bewertung! Es freut uns sehr zu hören, dass Sie unsere Lage mitten im Geschehen, aber dennoch ruhig empfunden haben. Unser Ziel ist es, unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten.Es tut uns leid zu hören, dass es während des Check-Ins zu technischen Schwierigkeiten kam, aber wir freuen uns, dass unser Team dennoch freundlich und hilfsbereit war. Wir werden sicherstellen, dass solche Probleme in Zukunft vermieden werden.Wir bedauern auch, dass einige Möbel, insbesondere der Couchtisch, nicht in einwandfreiem Zustand waren. Wir werden dies umgehend überprüfen und gegebenenfalls reparieren lassen.Vielen Dank für Ihre Hinweise bezüglich des Sichtschutzes im Außenbereich des Apartments. Wir werden prüfen, wie wir dies verbessern können, um die Privatsphäre unserer Gäste zu gewährleisten.Es freut uns zu hören, dass Sie mit dem Preis-Leistungs-Verhältnis zufrieden waren und gerne wiederkommen möchten. Wir freuen uns bereits auf Ihren nächsten Besuch!Mit freundlichen Grüßen,Jerry Leal
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Front desk, Gestion de l’hôtel
Dear Mcclure,Thank you for your feedback,We hope you had a wonderful stay with us.We look forward to welcoming you back again soon.Warm Regards,Jerry Leal
par un voyageur
Publié le 8 mars 2024 sur Expedia
We could hear other guests easily through the vents. Our room was through a building and down a flight of stairs without an elevator which was annoying with all our luggage. The bed was tucked in an alcove. Otherwise it was clean and fine.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Front Desk, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room clean and acceptable overall.We apologize for any inconvenience caused by noise from other guests being audible through the vents. Ensuring a peaceful and comfortable stay is important to us, and we will look into ways to address this issue.We're also sorry to hear that the location of your room was not ideal and that navigating with luggage was cumbersome. We appreciate your feedback and will take it into consideration as we strive to improve our guests' experience.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Warm regards,Jerry Leal
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Bora-Front Desk, Gestion de l’hôtel
Dear EmilyWe're delighted to hear that! Thank you for the perfect score! We look forward to hosting you again in the future.Kind Regards
par un voyageur
Publié le 6 mars 2024 sur Expedia
We stayed in our apartment and it was a such a comfortable and cozy space. It was so relaxing to come back to our apartment at the end of long day tours. Thingholt is also walkable to many major attractions and a grocery store with reasonable prices (we bought our food and cooked at our room all 5 days to save money). Service from the staff was excellent as well. I definitely recommend a stay at Thingholt.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Front Desk, Gestion de l’hôtel
Dear Dominique Raisa,Thank you so much for your glowing review! We're thrilled to hear that you found your apartment comfortable and cozy, providing a relaxing retreat after your long day tours.We're delighted that you found our location convenient for exploring major attractions and for easy access to a grocery store. It's wonderful to hear that you were able to take advantage of the kitchen in your room to save money by cooking your meals.We're also pleased that you had a positive experience with our staff. Providing excellent service is a top priority for us, and we're glad that our team was able to enhance your stay.Thank you for recommending a stay at Thingholt by Centerhotels. We can't wait to welcome you back for another enjoyable stay in the future.Warm regards,Jerry Leal
par un voyageur
Publié le 16 févr. 2024 sur Expedia
We stayed 4 nights in February,the apartment was very warm,vary spacious equipped with all you need,but I didn't liked the smell of the water. But definitely I'll choose again.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Front Desk, Gestion de l’hôtel
Dear Gabriela,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our apartment warm, spacious, and well-equipped for your needs. We apologize for any inconvenience caused by the smell of the water; we'll certainly look into addressing this matter promptly.We're grateful for your understanding and for considering staying with us again in the future. Please don't hesitate to reach out if there's anything we can do to enhance your experience next time. We look forward to welcoming you back at for another comfortable stay!Warm Regards,Jerry L
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Great property. Location doesn’t get better, tucked away and quiet but just off the main shopping street. I wouldn’t book through Expedia again, complicated things and worried me.
I booked for 2 adults and a child. Just felt a bit concerned re what my son would sleep on so tried to ring hotel and numbers on Expedia didn’t work! Eventually spoke to Expedia and they told me I only had accommodations for 2, despite my booking clearly read 3; no refund deal on the hotel! I eventually got through to the hotel when they emailed re the booking approaching, with a phone number attached. Incredibly helpful and said it’s often an issue when booking through a 3rd party.
They gave me an apartment with bed area and sofa bed, it was perfect!
Boiling hot, turned off the rads. Fridge, oven, toaster, hob, dw and wash machine. Washing up liquid, dishwasher pods and shower gel, toilet rolls and soap supplied. Salt, pepper, some coffee and sweetener sachets all
Supplied plus towels, dish scrubby, bin bags and bedding.
Beds were very comfy, and even the sofa bed, for one 😄
Water is a bit smelly but that is what the water in Iceland is like and you get used to it very quickly shower was great, a bit cooler to the end of our stay but still good.
Only 4 free parking spaces at the accommodation but we often got one and parking around was reasonable, if you went P3 and not a big walk!
Supermarkets within a few minutes walk.
Restaurants are expensive and we really appreciated being able to cook 😄
Commentaires de Gestion de l’hôtel
5 mars 2024 par Front Desk , Gestion de l’hôtel
Dear Mair,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at our property and found the location convenient yet peaceful. We apologize for any inconvenience you experienced with the booking process through Expedia; it's unfortunate that it caused some initial worry.We're glad we were able to address your concerns and provide you with a comfortable apartment that suited your needs perfectly. It's wonderful to know that you appreciated the amenities provided and found everything you needed for a pleasant stay.We understand that parking can sometimes be a challenge, but we're glad you found it manageable and that you were able to take advantage of the nearby supermarkets for cooking meals.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future! If you have any further feedback or questions, please don't hesitate to reach out.Warm Regards,Jerry L
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Good space in the room.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Front Desk, Gestion de l’hôtel
Dear Robert William,Thank you for sharing your feedback with us. We're pleased to hear that you found the space in your room satisfactory during your stay.If there are any specific aspects of your experience that you would like to highlight or any areas where we could further improve, please feel free to let us know. Your insights are invaluable to us as we strive to continually enhance our guests' experience.We hope to have the opportunity to welcome you back for another pleasant stay in the future!Warm regards,Jerry Leal
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Receptionist was so helpful.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Front Desk, Gestion de l’hôtel
Dear Romyanna,Thank you for your kind words! We're delighted to hear that our receptionist was able to assist you during your stay.Providing helpful and attentive service is a top priority for us, and we're thrilled that our team member made a positive impression on you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Jerry Leal
par un voyageur
Publié le 2 févr. 2024 sur Expedia
We stayed in the 1 bed apt. Beautiful apartment with all amenities , well maintained .
Very friendly and helfpul staff.
Location cannot get better. 5 min walk to the main chruch and many bars restaurants.Also near all the bus stops and tour pick up spots
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Silvia, Gestion de l’hôtel
Halló Jasim. We can’t thank you enough for your kind words about our apartments, location and staff. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again. All the best Team Thingholt.
