Note fondée sur 110 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2024 sur Expedia
A pig sty is cleaner! No computer working so don’t have our reservation and sent some guy to walk around and look for an empty room.
No toilet paper, no garbage cans, floors were so dirty it was pathetic. Not even sure the sheets were clean!
We left and went to another hotel that’s how bad it was.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par M, Gestion de l’hôtel
Dear John,We are gutted to learn about your experience with the property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that we hope you will overlook this instance and give us another opportunity in the future to host you better.Sincerely,Management Team
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Dogwood Inn and Suites, Gestion de l’hôtel
Dear Bruce,Thank you for taking the opportunity to share feedback about your recent stay. We appreciate your 10 out of 10 ratings and hope to welcome you back in the future.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par M, Gestion de l’hôtel
Dear James,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear Brandon,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that every bit of your concerns will be investigated diligently and we will make all necessary course corrections at the earliest to ensure no other guest ever experiences the same. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
par un voyageur
Publié le 19 janv. 2024 sur Expedia
I arrived around 9:30 p.m. to register. Front desk locked. No note, no answer on the phone. Twenty minutes until clerk arrived. Next morning at 7:30 I went to check out and tell them about a leak in the room. Again, lobby locked. No answer on phone. I just left
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear David,We sincerely apologize for the inconvenience you experienced due to the front desk. We have shared your comments with the internal team to ensure these situations are corrected promptly. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better. Sincerely,Management Team
par un voyageur
Not female or kid friendly
Publié le 15 janv. 2024 sur HotelsGross hotel tiny rooms.
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear Keri,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team
par un voyageur
Publié le 12 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear Jaki,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
par un voyageur
Publié le 6 janv. 2024 sur Expedia
par un voyageur
Publié le 5 janv. 2024 sur Hotels
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear Brendan,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team
