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Candlewood Suites Richmond Airport by IHG

2.5 star property
Richmond guestrooms with kitchens

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Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Interior
Suite, 1 Bedroom
Property amenity
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
5400 Audubon Drive, Richmond, VA, 23231
  • Place, White Oak Village
    ‪1 min drive‬
  • Place, Seven Pines National Cemetery
    ‪4 min drive‬
  • Place, Dabbs House Museum & Henrico County Tourist Information Center
    ‪5 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-size fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(43 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Richmond

Near the airport.Within 3 miles (5 km) of this Richmond hotel, you'll find White Oak Village and Seven Pines National Cemetery. Dabbs House Museum & Henrico County Tourist Information Center and Dorey Park are also within 6 miles (10 km).

What's nearby

  • White Oak Village - 1 min drive - 1.1 km
  • Seven Pines National Cemetery - 4 min drive - 4.5 km
  • Dabbs House Museum & Henrico County Tourist Information Center - 5 min drive - 5.9 km
  • Dorey Park - 7 min drive - 9.1 km
  • Broad Street - 8 min drive - 10.6 km

Getting around

  • Richmond Main Street Station - 15 min drive
  • Richmond Intl. Airport (RIC) - 6 min drive

Restaurants

  • ‪Wawa - ‬3 min drive
  • ‪Wawa - ‬13 min walk
  • ‪Sheetz - ‬13 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬3 min drive

About this property

Candlewood Suites Richmond Airport by IHG

Richmond guestrooms with kitchens
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 4 levels
  • Built in 2009
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Library
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

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  • Free airport shuttle
  • Pet friendly
  • Parking included
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CA $145 total
includes taxes & fees
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Property amenities

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 376 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 97 out of 1001 reviews
Rating 2 - Terrible. 82 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cindy

Stayed 1 night in Nov 2025

6/10 Okay

Jessica

Stayed 1 night in Nov 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Darnell

Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a clean environment
Stayed 2 nights in Nov 2025

4/10 Poor

Rory

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty and noisy. Many bugs, mold around bathtub and surrounding area, refrigerator extremely loud with filth behind it.
Stayed 1 night in Nov 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities
The only issue i had was that the ice maker didn't work in the fridge and thaws 2 baby roaches in the bathroom ! I think i should get some accomadation for that !
Stayed 2 nights in Nov 2025

6/10 Okay

Marcos

Disliked: Cleanliness, property conditions & facilities
Building is dated.
Stayed 1 night in Nov 2025

4/10 Poor

Russell

Business traveller
Liked: Staff & service
Disliked: Cleanliness
On arrival no staff present at desk with two guests waiting to check in ahead of me. One staff person did show up eventually and then a second who said she didn’t know people were waiting. However these two staff people were friendly and nice to work with. First room I checked into, 318, looked neglected and the heating unit not working properly. The room was in general disrepair. Changed rooms to one where the heater did work, 322, but… there was a lot of mold in the shower, bugs in and on the toilet, and a roach on the kitchen wall who disappeared behind the broken outlet cover near the sink. Room had some dents and dings but that is ok for a one night stop as I’m passing through Richmond. If my travel plans call for me to return to Richmond I will not return here. I know I don’t book The Ritz, but this place just felt dirty and kinda gross.
Stayed 1 night in Nov 2025

8/10 Good

Tanya

Staff was wonderful as usual. Room could have been cleaned better. I stay at Candlewood every time I fly out from Richmond. The rooms have always been spectacular. This time around the microwave had grease. Fingerprints all over it. The inside of the microwave was dirty. The room had a horrible smell to it, did not smell clean. The bed was clean, perfectly made. The mirror in the bathroom was cleaned with a dirty rag so it had smear marks everywhere. I stayed in room 217. Overall my stay was good housekeeping needs to be more mindful of their cleaning.
Stayed 1 night in Nov 2025

6/10 Okay

Alireza

Stayed 3 nights in Nov 2025

6/10 Okay

Russell

Business traveller
Disliked: Cleanliness
Room 322 has mold in the shower, ants and other bugs near and on the toilet, and a roach on the kitchen wall, who saw me and decided to go inside the broken outlet cover near the sink. The refrigerator was extremely loud when the compressor kicked on, I’d guess you’ll be replacing that one soon since it is a matter of time before it stops working. Staff was absent on my arrival but eventually showed up to find me and 3 other customers waiting to check in and one person wanting to purchase some drinks. The staff were very friendly and nice people.
Stayed 1 night in Nov 2025

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Courteous and quick check in
Stayed 1 night in Nov 2025

10/10 Excellent

Barbara

Stayed 1 night in Aug 2025

6/10 Okay

Francisco

Business traveller, Travelled with partner
Disliked: Amenities
I was driving a box truck and was easy to park in the back,
Stayed 5 nights in Nov 2025

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room and the hotel in general was disgusting. We were given a room to start with that reeked so bad it made your eyes water. They changed our room and after we spent the first night we found toe nail clippings on the floor. When we mentioned after the first day that no one cleaned the room we were informed that they don't clean everyday. On the second day we ran out of shampoo and soap and when telling the front desk, we were informed that they didn't have any. So we had to go out and buy our own. Day three there was a very large cockroach in the bathroom. We were there from Thursday to Sunday and the room was never cleaned the entire time. We had to get toilet paper from the front desk. Also the back door to the hotel the card reader did not function so they blocked the door open. I believe the security was bad. We never saw any employee other than the person behind the desk. Nobody was cleaning any part of the hotel at any time.
BIG ROACH
Toe nails. My wife had picked up several more.
Toe nails. My wife had picked up several more.
Stayed 3 nights in Nov 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great. I only have one issue. In this location you have to bring your towels down to the front desk to get clean towels daily. Otherwise its great, clean, convenient, great location, and the staff is nice as well. Thanks I'll be back.
Stayed 2 nights in Nov 2025

6/10 Okay

Ti

Decent stay inside but not walkable to other areas and the guy at the desk will tell you all the things you don’t have access to unprompted, like you’re being punished for staying there.
Stayed 3 nights in Nov 2025

6/10 Okay

Trakelle

Travelled with partner
Check-in was a breeze. We get to our room and it's a nice size room for 2 people. It was a studio apartment which I love when I'm on vacation. The kitchen had the basics. I do wish there was a big bowl to utilize. It didn't appear the room was thoroughly cleaned. Some of the dishes were spotted, the hand soap dispenser wasn't refilled and ran out the day before check out. The bathroom tub & sink didn't appear to be cleaned. The gym was small but manageable. So it was just OK for me.
Stayed 2 nights in Nov 2025

8/10 Good

Keri, Fulshear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and the product was fairly clean overall. I didn't realize (I may hand missed it in the details) that you have to make a request for housekeeping or your room doesn't get cleaned. Other than that, i enjoyed my stay and will likely book again when I'm in the area.
Stayed 3 nights in Oct 2025

8/10 Good

Latesha

Liked: Cleanliness, staff & service, amenities
I was surprised at how nice looking the room was, it matched the photos on the website. It was clean and quiet and the bed was comfy. Staff was nice and friendly at check in and check out. Only thing I can recommend is in the back parking treat the trees for the yellow jacket activity. On leaving the tree in the middle was swarming with yellow jackets and they were taking over the vehicles and one got in my car while I was driving. Other than this I will stay again and just park in the front instead of the back if possible.
Stayed 1 night in Oct 2025

2/10 Terrible

Latasha breanna

Disliked: Cleanliness, amenities, property conditions & facilities
This stay was terrible cockroach on wall when brought to front desk attention he said you want to change rooms i said no as lets be honest if its in one room its on all.Asked for extra towels as they gave us 2 and we had 3 people staying in room and a total of 5 days so needed more then just 3 towels got attidude then when i asked for soap they acted like i was asking for alot they told me to bring bottles down and they would put soap in,Like why do i need to do things to make my stay more comfortable when i was quest. .
Stayed 4 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
It was a great stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Noel

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would high recommend! Clean place! Everything is close by! Staff is nice and friendly! Great place if you have kids.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great and the customer service was amazing!
Stayed 3 nights in Oct 2025