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Hilton Garden Inn Richmond Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Hilton Garden Inn Richmond Innsbrook

Lobby
Exterior
Indoor pool
Reception
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪37 min drive‬

Room options

View all photos for King

Flat-screen TV, pay movies

King

8.8 out of 10
Excellent
(81 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

8.0 out of 10
Very good
(18 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay movies

Room, 2 Queen Beds, Hearing Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

8.0 out of 10
Very good
(4 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay movies

Room, 1 King Bed, Hearing Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior King Suite With Sofabed

  • Sleeps 4
  • Free WiFi

King Room

  • Sleeps 3
  • Free WiFi

King Room With Bathtub-Mobility/Hearing Accessible

  • Sleeps 2
  • Free WiFi

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About the area

Glen Allen

Near the airport.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Bowlero West End and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 5 min drive - 3.8 km
  • Elk's Lodge - 6 min drive - 3.1 km
  • Bowlero West End - 9 min drive - 5.9 km
  • Regency Square Mall - 11 min drive - 8.9 km
  • Cobblestones Park - 11 min drive - 9.9 km

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬11 min walk
  • ‪Panera Bread - ‬10 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Capital Ale House - ‬1 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬8 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

3-star hotel near Short Pump Town Center
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square meters) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Bar (on property)
Hyatt Place Richmond/Innsbrook
Glen Allen
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 1,004 reviews
The price is CA $139
CA $162 total
includes taxes & fees
Jun 28 - Jun 29
Hyatt Place Richmond/Innsbrook

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Frequently asked questions

How close is Hilton Garden Inn Richmond Innsbrook to the airport?

Hilton Garden Inn Richmond Innsbrook is 22 mi (27-min drive) away from the Richmond Intl. Airport (RIC) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Garden Inn Richmond Innsbrook?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Richmond Innsbrook on Jun 28, 2026 start from CA $123, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Garden Inn Richmond Innsbrook have an airport shuttle?

Airport shuttle services are not available at Hilton Garden Inn Richmond Innsbrook.

Does Hilton Garden Inn Richmond Innsbrook offer free breakfast?

Free breakfast isn’t offered at Hilton Garden Inn Richmond Innsbrook, but continental breakfast is offered for a fee of between USD 9 and 20 for adults, USD 9 and 20 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Hilton Garden Inn Richmond Innsbrook?

No, there is no casino at this hotel.

What time is check-in at Hilton Garden Inn Richmond Innsbrook?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hilton Garden Inn Richmond Innsbrook?

Free parking is not available at this hotel. Self parking is available for USD 5.12 per day.

Does Hilton Garden Inn Richmond Innsbrook have a pool?

Hilton Garden Inn Richmond Innsbrook features an indoor pool. Guests can enjoy pool access from 7 AM to 11 PM.

Does Hilton Garden Inn Richmond Innsbrook have a restaurant?

Hilton Garden Inn Richmond Innsbrook is home to Great American Grill, which features American cuisine.

Does Hilton Garden Inn Richmond Innsbrook have a spa?

There are no spa services available at this hotel.

How close is Hilton Garden Inn Richmond Innsbrook to downtown Glen Allen?

Hilton Garden Inn Richmond Innsbrook is 0.4 mi away from Innsbrook.

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 489 out of 1010 reviews
Rating 8 - Good. 231 out of 1010 reviews
Rating 6 - Okay. 118 out of 1010 reviews
Rating 4 - Poor. 88 out of 1010 reviews
Rating 2 - Terrible. 84 out of 1010 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 1 night in Apr 2026

6/10 Okay

Dennis

The rooms are okay. Only one elevator was working during our stay.
Stayed 2 nights in Feb 2026

6/10 Okay

Maury

Travelled with family
Liked: Cleanliness, amenities
There were no bath towels or bedding for the pull out sofa in the room when we arrived, and had to go to the front desk to obtain these. There was a guest somewhere on the floor who was smoking weed and it stunk up the hallway. No one from the hotel addressed this issue. One elevator was "under modernization" and so the remaining elevator was used by all guests. This led to long waits both on the floor to go down and in the lobby to go back to the room. The desk said there was a $5.00 parking fee, which for a suburban hotel seems like extortion, but it didn't show up on our bill. With those negatives aside, the hotel was clean, the bed comfortable and the pool and hot tub enjoyable amenities.
Stayed 2 nights in Feb 2026

10/10 Excellent

Varie

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2026

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were given the option of early check in and tha was very helpful
Stayed 1 night in Feb 2026

2/10 Terrible

Lauren

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was so old and dusty. I left a day early. The staff were nice, but the hotel in general was disgusting and they need to remodel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Angel

Stayed 1 night in Jan 2026

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Stayed 1 night in Feb 2026

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this Hilton before and have always had a great experience. Rooms are clean, there is plenty to do and see and eat nearby and the staff is friendly. If anything, hopefully they can get the elevators working a little better. One seemed to be out of commission and the other was very slow. Otherwise all was great and the staff was also very responsive and helpful when my friend left behind their cellphone. They found it, and held it at the front desk until we could return to pick it up again.
Stayed 1 night in Feb 2026

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Pleasant, accommodating staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Chintan

Liked: Cleanliness, amenities, property conditions & facilities
V clean
Stayed 2 nights in Feb 2026

10/10 Excellent

jinyook

Stayed 1 night in Feb 2026

6/10 Okay

Megan

Carpet in the hallways looked very dirty. Elevator was very slow. Pool/hot tub area seemed dirty. Was hearing doors slamming at all hours.
Stayed 1 night in Feb 2026

8/10 Good

robert

Good Service
Stayed 1 night in Feb 2026

2/10 Terrible

Cathyann

Travelled with pets
Disliked: Staff & service, amenities
Handicapped room paid extra for that. The toilet was so very hard to use because of the height. It was an old low toilet. I had to help my husband off who uses a walker. The coffee maker and phone provided by the hotel did not work. Outlets did not work. Room had cigarette hole in the chair and the drapes are stained. the pillows did not fit the bed and the pillow cases did not cover the pillow. We had a terrible night. It was not up to a minimum standard of any hotel.
Stayed 1 night in Feb 2026

2/10 Terrible

Yulanda

Disliked: Cleanliness, amenities, property conditions & facilities
The room was shabby. The elevator wasn't working. The tub had rust stain or hard water stains in it. There was a broken table in there. It wasn't what I expected for a 5 star hotel. I was disappointed.
Stayed 1 night in Feb 2026

6/10 Okay

Virgil

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was not in good condition. It was not stocked with towels properly. Handicap people need more than a towel to take a shower. There were no wash cloths in the room and only two towels for two people. The shower rod was nearly falling off the wall and the shower drain left something to be desired since the entire room floor was covered with water. It was fortunate it didn't get on the room carpet. Otherwise, the staff was courteous. The heated pool was not heated and cold as could be, but the hot tub was very warm and wonderful. Had to repeatedly ask for pool towels. Apparently, the property is short handed and needs more help to keep up with the laundry. Overall, it was not an experience I would expect from a Hilton property.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gelena

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2026

6/10 Okay

Allyson

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Walls were super thin, I could hear loud TV’s, and all conversations from the neighboring rooms, including fights and slamming doors at 3am.
Stayed 3 nights in Feb 2026

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities
Absolutely the best! Everyone is so nice and welcoming. Extremely family friendly!
Stayed 1 night in Feb 2026

6/10 Okay

Harold

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was clean but both elevators where down and I had to take my luggage up and down the steps from 5th floor.
Stayed 1 night in Feb 2026

6/10 Okay

William

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When we visited one elevator was being upgraded and the other one broke during our stay. Only way in was walking around the outside to the stairs. Bed was comfy. Staff were great and apologetic. Breakfast was decent. 7/10 great price for value
Stayed 1 night in Feb 2026

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was great
Stayed 1 night in Feb 2026

2/10 Terrible

Anesha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty. There were chips all in the carpet, hair ties were left on the floor, our duvet had hair all in it, and nothing was stocked. We had a coffee maker but no cups, our toilet paper rolls were all down to the bottom, and there were bugs on the vent by the window. This is definitely my first and last time staying here.
Stayed 1 night in Feb 2026

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