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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
3-star hotel perfect for exploring Richmond

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Outdoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • Parking included

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • University of Richmond
    ‪8 min drive‬
  • Short Pump Town Center
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Richmond

City center stay.Your stay at this Laurel hotel places you within 3 miles (5 km) of Virginia Hospital & Health and Henrico Doctors' Hospital. Regency Square Mall and University of Richmond are also within 6 miles (10 km).

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 3.4 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.9 km
  • University of Richmond - 8 min drive - 6.4 km
  • Short Pump Town Center - 9 min drive - 11.0 km
  • Virginia Commonwealth University - 12 min drive - 15.0 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬11 min walk
  • ‪Cicis - ‬16 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Cafe & Sabor - ‬8 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

3-star hotel perfect for exploring Richmond
Holiday Inn Hotel and Suites Richmond West End by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site. Business amenities include a 24-hour business center and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Richmond hotel.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1700 sq ft of conference space
  • 158 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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  • Breakfast included
  • Pet-friendly
  • Parking included
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • Elevator
  • Hardwood flooring in room

Room amenities

Entertainment

  • LCD TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 227 reviews
Rating 8 - Good. 44 out of 227 reviews
Rating 6 - Okay. 24 out of 227 reviews
Rating 4 - Poor. 12 out of 227 reviews
Rating 2 - Terrible. 11 out of 227 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding on my bed had a very funny smell... I didn't say anything to the property because I wasn't sure 1. What they would do and 2. I wasn't sure where the smell was exactly. 3. They probably wouldn't have believed me. I got a king suite and the tv reception was so spotty that watching tv in the living room was not happening. (So what was the point for the upcharge for a room that was really not usable?) The staff is FABULOUS. Regardless of the cons, I'll be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Martisha

Liked: Cleanliness, property conditions & facilities
Excellent customer service. Room was clean and comfortable. Will definitely stay here again!
Stayed 1 night in Jun 2025

8/10 Good

Jonda Bernice Johnson

Stayed 4 nights in Jun 2025

10/10 Excellent

Amanda

Stayed 1 night in May 2025

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st priority when staying in a hotel is cleanliness, this hotel is very clean, convenient parking, close to shopping & easy to locate.
Stayed 2 nights in May 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was good.
Stayed 1 night in May 2025

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay. The hotel was clean and no carpet was big bonus!! The hotel is new. However, eating area of breakfast was unavailable due to a water issue. The pool was not open until Memorial Day and it was 80 degrees outside my kids were disappointed. Overall, my stay was good.
Stayed 2 nights in May 2025

4/10 Poor

Greta

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed in May, they put me in a room with a broken sink, and most disappointing, no continental breakfast :( they also put a hold on my card that was not released when checking out and they said to wait 24 hours but it’s been 3 days, new hotel so there room to grow but they could definitely do better
Stayed 1 night in May 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was small but clean and fully functional

Room was small but clean and fully functional for one person.
Stayed 4 nights in May 2025

8/10 Good

Janisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ⭐️⭐️⭐️⭐️ (4 out of 5 stars) Rating: 8/10 — B+ Overall My first impression of the hotel was excellent — the lobby was very clean, modern, and inviting. The front desk staff were professional, warm, and welcoming, which made check-in smooth and pleasant. However, when I got to my initial room, I noticed the shower floor was slightly dirty and there was an unpleasant odor, similar to a bowel movement. Additionally, the room phone wasn’t working. I reported this to the front desk, and the receptionist immediately resolved the issue by switching me to a new room and even gave me a complimentary breakfast voucher for the inconvenience. That level of responsiveness was truly appreciated. Later that evening, some teenagers were being loud in the hallway around 11 PM to midnight. I called the front desk, and they quickly took care of the situation, allowing me to get a good night's rest. On the day of checkout, I had difficulty using the laundry room since the washer required a mobile app to operate and the code wouldn’t link to my phone. When I briefly stepped away to grab something from my room, another guest took my clothes from the machine. Thankfully, the incident was caught on security footage, and once again, the receptionist handled it professionally. They compensated me with money to wash my clothes at an outside laundromat, which I greatly appreciated. Despite the initial hiccups, the staff truly made the difference — I give them a 10/10 for their professionalism, kin
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey

Stayed 1 night in May 2025

10/10 Excellent

Louellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a new property and its very nice. The handicap accessible room we are in would be great for someone in a whechair - no carpet, no threshold into the bathroom and a roll in shower with a seat. I was in a wheelchair until recently and this room would have been perfect.
Stayed 1 night in May 2025

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close and quiet

Clean, comfortable room. Great location, easy to get anywhere, but still quiet.
Stayed 1 night in May 2025

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
It was ok
Stayed 1 night in May 2025

10/10 Excellent

LaNita, Hampton

Stayed 1 night in May 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities
Weak shower and Foxnews blocked.
Stayed 1 night in May 2025

10/10 Excellent

Asia

Stayed 1 night in May 2025

10/10 Excellent

Ralph

Stayed 1 night in May 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm at 3:15 am, outside waiting for reentry.
Stayed 1 night in May 2025

10/10 Excellent

Gabriella

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Friendly staff
Stayed 1 night in May 2025