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Quality Inn and Conference Center

2.5 star property
Hotel with 1 indoor pools, connected to the convention center in Richmond

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Photo gallery for Quality Inn and Conference Center

Standard 2 Queens Non Smoking
Free daily continental breakfast
Exterior
Property amenity
Indoor pool, pool umbrellas, sun loungers

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5501 National Rd E, Richmond, IN, 47374
  • Place, Old National Road Welcome Center
    ‪2 min walk‬
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Hayes Arboretum
    ‪4 min drive‬

Room options

View all photos for Standard King Non Smoking

Standard King Non Smoking

Standard King Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Richmond

City center stay.Stay at this Richmond hotel and you'll be within half a mile (1 km) of Old National Road Welcome Center and 2 miles (3 km) of Richmond Mall. Hayes Arboretum and Glenn Miller Park are also within 3 miles (5 km).

What's nearby

  • Old National Road Welcome Center - 2 min walk - 0.2 km
  • Richmond Mall - 2 min drive - 2.1 km
  • Hayes Arboretum - 4 min drive - 2.8 km
  • Wayne County Fairgrounds - 15 min drive - 18.8 km
  • Miami University - 40 min drive - 50.0 km

Getting around

  • Dayton Intl. Airport (DAY) - 35 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Chick-Fil-A - ‬6 min walk
  • ‪Culver's - ‬4 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬4 min walk

About this property

Quality Inn and Conference Center

Hotel with 1 indoor pools, connected to the convention center in Richmond
Quality Inn and Conference Center offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and 3 meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 4740 square feet (440 square meters) and includes a conference center. A vending machine, multilingual staff, and a picnic area are also featured at the business-friendly Quality Inn and Conference Center. Free self parking is available.

This Richmond hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 4 levels
  • 4740 sq ft of conference space
  • 440 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Pool or billiards table
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Quality Inn and Conference Center offers 135 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Motel 6 Richmond, IN
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  • Parking included
  • Free WiFi
  • Air conditioning
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 3 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Quality Inn and Conference Center Reviews

Reviews

6.6
Rating 10 - Excellent. 252 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 212 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 152 out of 1000 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jacob, Kent City

Disliked: Cleanliness, staff & service, property conditions & facilities
Building needs work done to it
Stayed 1 night in Dec 2025

8/10 Good

John, Crown point

Liked: Cleanliness
The first room had stains in ed sheet.so we requested another room .the secknd room was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Shannon

Stayed 1 night in Dec 2025

8/10 Good

John

Business traveller
Liked: Staff & service, amenities
They always treat me good there!
Stayed 2 nights in Dec 2025

2/10 Terrible

Stacy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Buyer beware. There is an insane lady working front desk, and so far, noone will help. This hotel is a very dangerous place to stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Sharon

Disliked: Amenities, property conditions & facilities
room maintenance was neglected. Entire hotel maintenance was neglected Had to request different room because "non smoking hotel" room assigned recreaked of cigarette smoke. Tables in breakfast area "rocked" when you used table top. Pool maintenance was not effective. No lift to access pool. Pool table felt torn numerous places. Only 3 balls available to play. My room door lever hung as if open and had to be bolt locked to secure. No room care from day one into day day 2. Wastepaper baskets not emptied. Towels not straightened or new ones placed. luggage carts almost impossible to move. some you could pull but not push. others had to be pushed but couldn't be pulled. I absolutely will not stay at this location in Richmond, IN again. What a disgrace to your reputation. This location should be razed.
Stayed 1 night in Nov 2025

2/10 Terrible

breanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This specific hotel was the most disgusting hotel I’ve ever stepped foot in. Floor two smelled like smoke and they blamed it on someone from a year ago. Entering room, there was garbage and crumbs on the floor and the sheets had holes in it. I then politely asked for a different room and then I was put on the first floor and yes it didn’t smell like smoke but the cleanliness was still awful. Ripped sheets and dirty floors, hair in sheets. The hotel staff blamed it on the dryer. As I can understand that… I’ve been to hundreds of hotels and they simply replace the sheets. I got to this hotel at 11pm and spent Monday on it and checked out 20 mins later and stayed at the best western instead. No refund yet.
Stayed 1 night in Nov 2025

8/10 Good

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
No the room was not spotless. Could be less visiting between Staff at the front desk while Im trying to check in. Swimming? A Pool? Have you personally checked on those recently? Down stairs that are steep, Pool out of site out of mind. A lift to avoid the stairs is non functioning and the lift panel is broken and leaning inside the lift. Billiards room you walk thru to get there is dirty, unusable. You can't play pool on a table that the felt is worn nd torn in multiple places. The room needs updated and "around the edges"cleaned.
Stayed 1 night in Nov 2025

10/10 Excellent

Denise, Muncie

Stayed 1 night in Nov 2025

6/10 Okay

Jason

It’s ok
Stayed 1 night in Sep 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room nice staff did not use pool
Stayed 2 nights in Nov 2025

10/10 Excellent

Bethany

Stayed 2 nights in Nov 2025

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities
Entire hotel smelled like smoke and musty. Also had roaches in room. No clean towels or maid services on a two day stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for here. This place is absolutely filthy. The breakfast is non-existent. TV did not work everything about this place is cheaply done. I actually cannot believe they keep the Quailty Inn accreditation.
Stayed 2 nights in Nov 2025

2/10 Terrible

Barbara, Bristow

Travelled with family
Liked: Amenities
Disliked: Cleanliness
So dirty you feel unclean while there and after leaving. There’s a sign on the check-in desk declaring $150 would be charged for any indication, or smell, of smoking in the room, for any stains that couldn’t be laundered, for any missing linens, or for any damage to the room. As soon as we exited the elevator onto our floor which was non-smoking, we were knocked over by the smell of cigarette. Immediately upon walking into the room, the bedding had large unsightly stains. It was impossible to tell if it was unwashed or stained. The new bedding brought up by the front desk was the same. There were holes in the bathroom door, severely broken sink basin, and scores of damage done by pets. The only positive I can say here is that the air unit worked and the mattresses had bug covers.
Stayed 1 night in Nov 2025

2/10 Terrible

Kayela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We entered our room to find a dirty pillow (ok, there were 3 more) then we pull the covers back and the sheets were covered in stains! Called the front desk and was told there was nobody from housekeeping on staff but we could move rooms. Ended up moving rooms at 11:00 at night, with no apology.
Stayed 2 nights in Nov 2025

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No AC. Ice cold pool. Terrible front desk because he was no help
Stayed 1 night in Nov 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Facility was clean and safe. Staff were friendly and courteous.
Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Stayed 1 night in Nov 2025

4/10 Poor

Lisa, Plymouth

Disliked: Cleanliness, amenities
Neglected bathroom. No TP on the dispenser. Thread worn mini bath towels. Dirty floor and carpet. Chipped and dirty paint
Stayed 1 night in Nov 2025

10/10 Excellent

Leib

Stayed 1 night in Nov 2025

6/10 Okay

Paula

Stayed 2 nights in Oct 2025

6/10 Okay

Nelson

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Sub standard

A surprise room deposit of 125.was demanded upon arrival, house keeping is optional for a fee, hallways are dirty, room heater made a loud noise while running, room coffee was horrible,mini fridge was coated in ice, building is older and in need of repair.we expected more from the quality inn name.
Stayed 3 nights in Oct 2025

2/10 Terrible

Janelle m

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was absolutely disgusting and smelly. Mold was all over the bathroom and old dirty clothes were left in the bathroom
Stayed 2 nights in Oct 2025

6/10 Okay

Evelyn

Liked: Cleanliness
Stayed 1 night in Oct 2025