Note fondée sur 219 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2024
Commentaires de Gestion de l’hôtel
27 mai 2024 par Manager, Gestion de l’hôtel
Hello Brittanie,We are charmed to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Great property
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Manager, Gestion de l’hôtel
Hello Luis,Thank you for your positive feedback! We're delighted to hear you enjoyed your stay with us. Your satisfaction is our top priority, and we strive to provide an exceptional experience for all our guests. We look forward to welcoming you back in the future.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Manager, Gestion de l’hôtel
Hello Deon,We are happy to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Manager, Gestion de l’hôtel
Hello Robin,We are thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional service and create memorable experiences for our guests. We hope to welcome you back soon for another outstanding stay!
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Manager, Gestion de l’hôtel
Hello M Ray,We truly appreciate your positive feedback and are delighted to hear that you had an excellent experience during your stay with us. We always strive to provide exceptional service and it's rewarding to know that we met your expectations. Thank you for choosing our hotel and we hope to welcome you back in the future for another outstanding stay.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Just a couple miles from Short Pump Town Center. Less than 20 minutes from University of Richmond, and the convention center. Close to a lot of restaurants and shopping. Super friendly and accommodating staff. Duncan and Tiffany were very welcoming and quick to answer questions and address needs. Slight road traffic noise in rooms at the back of the property may bother some who are light sleepers so let staff know at check-in. Nice complimentary breakfast.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Manager, Gestion de l’hôtel
Hello Audra,Thank you for sharing your experience with us. We're delighted to hear that our convenient location, friendly staff, and complimentary breakfast added value to your stay. We appreciate your feedback regarding the road traffic noise in some rooms and will make a note to ensure future guests are informed during check-in. We hope to have the pleasure of welcoming you back in the future.
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Manager, Gestion de l’hôtel
Hello Malisha,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it's always wonderful to know that our efforts are recognized and appreciated. We hope to have the pleasure of welcoming you back in the future.
par un voyageur
Publié le 12 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Manager, Gestion de l’hôtel
Hello Nils,Thank you for staying with us and for giving us a perfect rating! We are delighted to hear that you had a great experience during your stay. If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back again in the future.
par un voyageur
Front Desk Short Staffed
Publié le 5 janv. 2024 sur HotelsNice property, good location near food options. Clean and welcomes pets. Only issue was we waited for front desk staff to show up for nearly 15 minutes. She was helping a guest on one of the floors. Only had one staff on that evening when checking in.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Manager, Gestion de l’hôtel
Hello William,Thank you for taking the time to share your feedback. We appreciate your compliments on our property, location, and pet-friendly policy. We apologize for the inconvenience you experienced during check-in due to our limited staff at that time. We strive to provide efficient service for all our guests and will take this into consideration for future improvements. We hope to have the chance to welcome you back for a better experience in the future.
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Guests who have pets shouldn’t have other hotel guests on either side of their rooms unless the non-pet owning guest agrees to be next to a room with a pet. We experienced a barking dog when it was left alone and the owner went to dinner.
Commentaires de Gestion de l’hôtel
31 déc. 2023 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the noise disturbance. Our team always strives to ensure a comfortable and enjoyable experience for all guests. We appreciate your suggestion and will take it into consideration for future improvements.
