Ratings based on 419 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 6, 2021
by A traveller
Posted Apr. 1, 2020 on Expedia
Comment from Hotel Management
Apr. 9, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Valued Guest,
Thank you for your rating.
Be safe.
Kind Regards,
by A traveller
Posted Mar. 17, 2020 on Expedia
Comment from Hotel Management
Mar. 20, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Valued Guest,
We value your opinion of us and assure you we will use your feedback and comments to improve our product and services.
Thank you for sharing and we do hope you will consider us for another visit.
Warm Regards,
by A traveller from Brookfield, WI
Posted Mar. 11, 2020 on Expedia
This was our second stay at Melia Braco Village. We came back because we love the smaller resort, we love being able to snorkel right off the beach, and we love bring right on the beach. I bit disappointed that it seems that routine maintenance seems to be slipping. I waited 20 minutes at night for maintenance to come and fix my door lock, my daughter and I were unable to get into our room during that time. Our fridge was leaking water and formed a rather large puddle on the floor. He mopped it up with a towel and said it’s fine. Leaked a little more, but seemed ok after that. And the hot tub on the Level side wasn’t working for 3 days! We noticed many places around the resort where electrical wired were exposed, capped, but exposed.
Comment from Hotel Management
Mar. 11, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Dianne,
Thank you for your review of the Melia Braco Village resort.
We truly appreciate your comments and will take them into serious consideration. As we are continuously working on improving our product, we will use them to make the necessary changes to ensure you have a much better experience the next time you visit.
We do hope that you will consider giving us another opportunity to share with you the true Melia Braco Village Experience.
Looking forward to seeing you again!
Warm Regards,
by A traveller from Lake Forest, Illinois
Posted Mar. 8, 2020 on Expedia
The food was excellent. However, service was often quite slow. Also, wished they played music at the pool and had more activies to engage in poolside.
Comment from Hotel Management
Mar. 9, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Hello Lori.
We are delighted to learn of your satisfaction of the amenities we had to offer at the Melia Braco Village.
We look forward to sharing much more memories with you.
Kind Regards,
by A traveller
Posted Mar. 6, 2020 on Expedia
Comment from Hotel Management
Mar. 20, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Valued Guest,
Thank you for your 5* rating!
Kind Regards,
by A traveller from Miami, Florida
Posted Mar. 5, 2020
The service I received was beyond outstanding, the staff are so attentive. The feeling of the property feels like home, the rooms are clean and spacious. Toni at guest services was the icing on the cake, when I told her it was my anniversary she set up a dinner for me and my husband that evening. Btw she can sing. The only little concern I had was the landscaping which they are currently working on. I am a really picky person and based on my OCD you won’t regret your stay here. Thank you Melia Braco
Comment from Hotel Management
Mar. 6, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Valued Guest,
Thank you for your wonderful review!
Our staff work very hard at delivering service of excellence and I am happy you felt their efforts to ensuring your satisfaction.
Thank you for sharing and we hope to share many more anniversaries with you.
Kind Regards,
by A traveller from Des Moines, IA
Posted Mar. 4, 2020 on Expedia
Property was private and relatively quiet. We learned that service can be slowwww and sometimes it takes a tip to speed it up.
Comment from Hotel Management
Mar. 6, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Jim,
Thank you for making the Melia Braco Village your choice for your most recent vacation.
We hope to see you again.
Kind Regards,
by A traveller
Posted Feb. 25, 2020 on Expedia
The property is nice ,but there are thinks to be improved. Dining requires improvement, room service as well, and beach chairs are not enough.this resort is positioned as 4-5 stars luxury resort, but i would say it is 3.5 star resort
Comment from Hotel Management
Mar. 6, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Valued Guest,
Thank you for your feedback.
We will be sure to use your comments for further improvements.
We hope to see you again.
Kind Regards,
by A traveller
Posted Feb. 24, 2020 on Expedia
Comment from Hotel Management
Feb. 24, 2020 by Gloria S. Guest Relations Manager, Hotel Management
Dear Valued Guest,
Thank you for your feedback that can only help us to improve our service levels.
We hope to see you again.
