Note fondée sur 588 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2023 sur Expedia
Front desk staff are not very welcoming .
par un voyageur
Publié le 12 juill. 2023 sur Expedia
En bord de plage !
par un voyageur
Publié le 27 mars 2020 sur Hotels
par un voyageur
Bel hôtel. Service à améliorer
Publié le 18 juin 2019 sur HotelsBel hôtel, superbement situé sur la baie de Guanabara. La vue du rooftop est splendide. Le service du bar y est malheureusement lent et distrait. Les chambres sont correctes, assez grandes et propres. Le petit déjeuner est excellent, bien varié et de qualité. Le service une fois de plus est faible. Le wi-fi est lent et peu pratique. La réception est confuse: beaucoup de personnel, mais ils se marchent sur les pieds. Résultat: attente et inefficacité. Donc: bel hôtel, bien situé, mais mal servi. Peu mieux faire.
Commentaires de Gestion de l’hôtel
14 août 2019 par H Niterói Hotel, Gestion de l’hôtel
Merci beaucoup de nous avoir notés! Nous sommes surpris par votre évaluation de nos services, car notre staff reçoit toujours des critiques positives. Nous sommes impatients de pouvoir changer votre impression lors de la prochaine occasion!
par un voyageur
Nice stay but feel trapped at the end.
Publié le 5 mars 2019 sur HotelsOur stay in the hotel was nice, quiet, the breakfast is quite good and the rooftop have a great view even if the swimming pool could be bigger.
We could have remained on this opinion if we had not have the surprise during the checkout to be charged for the snacks displayed on the desk (without any fare next to them), not the ones in the fridge which are of course frequently charged in almost every hotels.
We even have an other surprise once in the taxi by reading more carefully the note and making aware that they charged us for beers that we don’t even drink!
As international travelers, we had never seen it before in a 4 stars hotel and it is not commercial at all!
Instead of leaving with a good opinion, at the end we just have the feeling to have been trapped and stolen. So bad!
Commentaires de Gestion de l’hôtel
6 mars 2019 par Isabela Arinelli, Gestion de l’hôtel
Dear Guest, Thank you for choosing the Hotel H Niterói and also for sending your comments to us at the end of your stay. It is with concern that we received your observations that our teams and facilities did not live up to your wishes and expectations. Please know that your opinion is very important to us and, because of your feedback, we can improve our services. Therefore, we thank you again for your cooperation and look forward to welcoming you again on your next visit to Rio de Janeiro. Sincerely, Isabela Arinelli
par un voyageur
Publié le 25 févr. 2019 sur Hotels
La piscine est génial & le personnel adorable
Un conseil ne pas prendre une chambre donnant sur la route très bruyant non stop .
Commentaires de Gestion de l’hôtel
27 févr. 2019 par Isabela Arinelli, Gestion de l’hôtel
Salut,
Nous remercions pour votre avaliation, et nous attendons de votre retour.
Cordialement, Isabela Arinelli
par Benoit
Publié le 27 avr. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2016
Prezado Benoit,
Agradecemos por sua avaliação sobre o H Niterói Hotel.
Muito nos alegra saber que nosso hotel lhe agradou e que excedeu suas expectativas. Isso demonstra que estamos trilhando o caminho certo para tornar a estada de nossos hóspedes algo memorável.
Esperamos poder recebê-lo novamente em breve.
Cordialmente,
Isabela Arinelli
par Luc de Lyon
Average
Publié le 28 mars 2016 sur HotelsNotting exitibg about thé hôtel , room are realy small, staff no really nice.
Would recomend the mercure hotel not so fare from it
Commentaires de Gestion de l’hôtel
12 juill. 2016 par Isabela Arinelli, Gestion de l’hôtel
Dear Mr Luc, We thank you for having chosen H Niterói Hotel and also for sending your comments to us at the end of your stay. It is with concern that we receive your remarks that our staffs and facilities were not up to your desires and expectations. Please know that your opinion is very important to us, and because of your comments we can improve our services. We also would like to inform you that we are spending a lot of our time with training, this way we hope to build a team capable of serving our guests with the kindness that they deserve. Therefore, we thank you again for your cooperation and hope to welcome you again in your next visit to Rio de Janeiro. Sincerely, Isabela Arinelli
par un voyageur
Publié le 16 mars 2016 sur Hotels
No iron available you need to
Pay for the service extra and not possible immediately if in hurry it not possible to have your shirt ironed and the hotel does not provide iron
Commentaires de Gestion de l’hôtel
12 juill. 2016 par Isabela Arinelli, Gestion de l’hôtel
Dear Guest, We thank you for having chosen H Niterói Hotel and also for sending your comments to us at the end of your stay. It is with concern that we receive your remarks that our facilities were not up to your desires and expectations. About ironing, we have laundry that makes this service extra. It will be our pleasure to welcome you back again.
Cordially,
Isabela Arinelli
par un voyageur
Good hotel
Publié le 3 déc. 2015 sur HotelsVery nice view
