Ratings based on 955 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Esmeraldo, Hotel Management
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 3 de 5 .Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerenrte Geral
by A traveller
Posted Feb. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Esmeraldo, Hotel Management
Bom dia !!Muito obrigado pela sua avaliação e pela nota 3 de 5 !!Foi um prazer recebe-los no Windsor Marapendi.Espero ter a honra de hospeda-los novamente.Cordialmente,Alexandre EsmeraldoGerente Geral
by A traveller
Precisa de reforma urgente
Posted Feb. 6, 2024 on HotelsO hotel tem bom serviço, mas precisa de uma reforma. Os pisos e carpetes estão em péssimo estado. Os móveis estão com aparência suja e muito envelhecida. A área da piscina também já não tem uma boa aparência
Comment from Hotel Management
Feb. 6, 2024 by Esmeraldo, Hotel Management
Boa tarde!!Muito obrigado pelos seus comentarios, os quais mereceram a nossa melhor atenção. Foi um prazer recebe-los no Windsor Marapendi. Terminamos há pouco a modernização da torre de apartamentos. Cadeiras e espreguiçadeiras da piscina foram susbstituidas e/ou recuperadas recentemente. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerente Geral
by A traveller
Posted Jan. 31, 2024 on Expedia
Overall it’s a great hotel. The breakfast buffet is amazing and for the most part, staff were very helpful and professional. The location is safe but far away from shopping and very few restaurant options in walking distance. The beach was directly across the street and it was easy to get Uber or taxi quickly. We were able to take advantage of VIP status and got a room upgrade and late check out. I recommend this hotel especially if you are looking for something quite and safe.
Comment from Hotel Management
Feb. 1, 2024 by Esmeraldo, Hotel Management
Good morning,Thank you very much for your comments and for the score 5 of 5 . It was a pleasure to have you as our guest.We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
by A traveller from wantagh
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Esmeraldo, Hotel Management
Boa tarde!!Muito obrigado pela sua avaliação e pela nota 5 de 5 .Foi um prazer recebe-los no Windsor Marapendi. Espero ter a honra de hospeda-los novamente. Cordialmente,Alexandre EsmeraldoGerenrte Geral
by A traveller
Posted Jan. 25, 2024 on Expedia
Good location
Comment from Hotel Management
Jan. 25, 2024 by Esmeraldo, Hotel Management
Good morning,Thank you very much for your comments and for the score 4 of 5. It was a pleasure to have you as our guest. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
by A traveller
Another great stay at the Windsor Marapendi
Posted Jan. 21, 2024 on HotelsClean comfortable room with very little noise, just a few kids in the hallway once in a while. Great safe location with readily available transportation.
Comment from Hotel Management
Jan. 22, 2024 by Esmeraldo, Hotel Management
Good morning,Thank you very much for your comments and for the score 10 !! It was a pleasure to have you as our guest. We hope to see you again,soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
by A traveller
Posted Jan. 19, 2024 on Expedia
Great property! Nice location!!! Breakfast was fabtastic. The only down is the internet is terrible. It went from ok to poor.
Comment from Hotel Management
Jan. 20, 2024 by Esmeraldo, Hotel Management
Good morning,Thank you very much for your feedback and for the score 5 of 5 . It was a pleasure to have you as our guest. Your comments will be taken into consideration. We hope to see you again, soon. Wishing you all the best, Alexandre EsmeraldoGeneral Manager
by A traveller from Los Reyes Coyoacan
Posted Jan. 4, 2024 on Expedia
Es un hotel con excelente servicio, personal muy experimentado y con excelente actitud, el desayuno es excelente, lo recomiendo ampliamente para viajar con la familia
Comment from Hotel Management
Jan. 8, 2024 by Esmeraldo, Hotel Management
Buenasd tardes!!Muchas gracias por sus comentarios y por la evaluación 5 de 5 !! Fue un placer recibirlos en el Windsor Marapendi. Queremos que vuelvan pronto. Atentamente,Alexandre EsmeraldoGerente General
by A traveller
Small window room
Posted Dec. 31, 2023 on HotelsThe hotel is well located if you go to rio with car.Great breakfast and nice lobby , swiming pool is too small for all the hotel and little resting area arround it, the worst in my experience was the almost no window room they give me. it was about halt meter for half meter only, overrated for a no view room
The service was great but not friendly ( few smiles for the customers)
Comment from Hotel Management
Dec. 31, 2023 by Esmeraldo, Hotel Management
Good afternoon,Thank you very much for your feedback and for the score 8!! It was a pleasure to have you as our guest. Your comments will be taken into consideration. We hope to see you again, soon. Wishing you all the best,Alexandre EsmeraldoGeneral Manager
