Note fondée sur 816 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec
Publié le 28 févr. 2020 sur Expedia
Prix. Chambre moyennement propre: cheveux plafond de douche et taches de peintures dans les draps. Lit excecrablement mou.Itinérant qui entrent au buffet déjeuner sans contrôle...
Commentaires de Gestion de l’hôtel
19 mars 2020 par Manager, Gestion de l’hôtel
Thank you for reviewing your stay. We strive to deliver a superior guest experience, but it seems like your time with us did not meet your expectations. We apologize for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. Your experience is important to us, and we hope to redeem ourselves with you, should you choose to stay with us again. I do hope you'll return and let us show you a far better experience.
par un voyageur
hôtel convenable
Publié le 7 mai 2018 sur HotelsUne très grande chambre avec un coin salon séparé de la chambre.
Nous sommes restés 2jours,le 2ème jour, le ménagea été fait mais les serviettes de toilette manquaient.
La salle pour le petit déjeuner est trop petite : 5 ou 6 tables. Nous avons dû retourner manger dans la chambre.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Abigail,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon.
par un voyageur
Quick trip to Moreno Valley
Publié le 9 mars 2024 sur HotelsGreat service and extremely comfy bed! Thank you comfort inn
Commentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Juan,We are pleased to hear you had a comfortable stay and received excellent service during your time with us. Your satisfaction is our top priority, and we are glad you enjoyed the comfort of our beds at Comfort Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Definitely not what was advertised. When we checked in they said power would be out and gave us glow sticks to use.
Commentaires de Gestion de l’hôtel
8 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Moreno Valley near March Air Reserve Base.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued GuestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
par un voyageur
Publié le 3 mars 2024 sur Expedia
Hello, almost everything was fine, only that at night in the early morning we could not sleep, almost the first day they knocked on our door in the early morning and since we were not expecting anyone we did not open and the second day at 2.30 am they called the room you do not answer because we have our own cell. They went to knock on our office door, what if it was our Honda car that was at the airport?? We said no because it wasn't like that, no, the truth is, I don't understand what's happening, they make us nervous and you can't sleep 😒😒😒
Commentaires de Gestion de l’hôtel
5 mars 2024 par Manager, Gestion de l’hôtel
Hello Antonio, We apologize for any inconvenience you experienced during your stay. Your feedback is important and will be shared with the team for review. We aim to provide a comfortable and peaceful environment for all our guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Shamekia,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating! Should you have any further feedback or suggestions, please feel free to reach out to us directly so that we can address any concerns. We hope to welcome you back in the future for an even better experience.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Everything went really well, and it was a comfortable stay. The employee that checked me out tried to say I didn't pay a $25 pet fee for the day, when I clearly did! I told her Rebecca, the employee who took my cash payment, would vouch that I paid it. I felt like I was given the third degree. Other than that, everything was fine
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Delis, Thank you for choosing our hotel for your stay. We're glad to hear that your overall experience was comfortable. We apologize for any inconvenience caused by the issue with the pet fee. Our team strives to ensure accuracy in all transactions and may have been following standard procedures. We appreciate your feedback and will address it with our front desk staff to avoid any similar situations in the future. Thank you once again for sharing your experience with us.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The property was well maintained. The rooms amenities, decor, and look was on point! I was impressed!
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager, Gestion de l’hôtel
Hello Delis,Thank you for taking the time to share your positive feedback regarding our well-maintained property and impressive room amenities. We strive to provide our guests with a pleasant and enjoyable stay, and it's great to hear that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
I liked the friendliness of the staff, and how well they accommodated my husband and I. I would recommend this place to everyone.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Manager, Gestion de l’hôtel
Hello Delis,Thank you so much for your kind words about our friendly staff and their great service. It's wonderful to hear that we were able to accommodate you and your husband during your stay. We truly appreciate your recommendation and hope to welcome you both back in the future.
