Note fondée sur 403 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2016 sur Hotels
La réservation, faite plusieurs semaines à l'avance, n'était pas enregistrée dans l'hotel. J'ai donc payé plein tarif... Je ne vois donc pas bien l'intérêt d'être passé par vous.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Manager, Gestion de l’hôtel
Hello Silvia,We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us directly if you have any feedback to share. We look forward to welcoming you back soon!
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Only negative i can say is the shower head was crappy..
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Manager, Gestion de l’hôtel
Hello Eddie,Thank you for your feedback regarding the shower head. We appreciate your input and will make sure to address this with our maintenance team.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Manager, Gestion de l’hôtel
Hello daryl,We are thrilled to hear that you had such a wonderful experience at our hotel! We strive to provide exceptional service to all of our guests, and we're glad that we exceeded your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back again soon!
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Manager, Gestion de l’hôtel
Hello Nyisha, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Was a busy place but convenient
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Terrance, Thank you for choosing our hotel during your visit! We appreciate your feedback and are glad to hear that you found our location convenient. Should you have any further comments or suggestions, please feel free to reach out to our management directly. We hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 29 janv. 2024 sur Expedia
The whole weekend was a nightmare! Ppl above us were up all night walking back and forth, and moving items. Told Mac at the front desk but he was rude and very unprofessional! A phone call was made and I went in to let him know as well and his comment to me if I didn’t like it I can leave and get reimbursed! He was checking other guests when he said this to me! Highly dissatisfied with the situation. Bro je mirror door looked like someone was trying to break in. Chipping by the lock. Bedspread had holes in it. Thin blankets as if they were 10 plus years old. I’m still waiting for manager to contact me on getting reimbursement for all the stress of the noise. I came from out of town to visit with my dad at riverside national cemetery. Had if I was lucky maybe four hours sleep this weekend. I definitely would not recommend this property. I do plan on reporting this property to health district. It needs to be cleaned up.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Anita, I'm sorry to hear about the experience you had at our hotel. We apologize for any inconvenience caused by the noise disturbances during your stay, and we'll make sure to address this issue with our staff. Regarding the condition of your room, we appreciate your feedback and will share this with our housekeeping team for improvement. We understand your frustration, however, reimbursement requests should be directed to our management team. We value your opinion and will use it to enhance our service. Thank you for bringing this to our attention.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Duty towels duty floor room not ready when front desk gave me the key phone didn't work
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Manager, Gestion de l’hôtel
Hello Maria,We apologize for the inconveniences you experienced during your stay. Please know that we truly value your feedback and will address these concerns with our team. We are committed to providing a seamless experience for our guests and appreciate your understanding.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
I love the bathroom. I got a 1 king bed for a night and the bathtub was huge and the water was hot. Very impressed.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Manager, Gestion de l’hôtel
Hello Addison,Thank you for taking the time to share your positive feedback about our hotel bathroom. We're thrilled to hear that you loved the size of the bathtub and that the water was hot during your stay. Your satisfaction is our utmost priority and we're delighted that we were able to impress you with this aspect of your stay.
par un voyageur
So noise 😑 neighbors to much noise
Publié le 22 janv. 2024 sur HotelsCommentaires de Gestion de l’hôtel
23 janv. 2024 par Manager, Gestion de l’hôtel
Hello Iris, We appreciate you taking the time to rate our hotel. If there is anything we can do to improve our services, please feel free to reach out to us directly. Your feedback is important to us and we want to ensure your next visit is even better.
