Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,I trust this email finds you well, and I wanted to personally express our sincere gratitude for taking the time to rate us a perfect 10 out of 10 at Marriott Riverside. Your feedback means the world to us, and we are delighted to hear about your exceptional experience.We strive to provide each guest with a memorable and comfortable stay, and your positive rating reaffirms our commitment to delivering the highest level of service. Your endorsement is truly appreciated, and it serves as motivation for our team to continue exceeding expectations.Should you have any further comments or suggestions that could help enhance our services, please feel free to share them. Your insights are invaluable as we continually work towards providing outstanding hospitality.Once again, thank you for choosing Marriott Riverside, and we look forward to the opportunity of hosting you again for another outstanding stay.Best regards,
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,I trust this email finds you well, and I wanted to personally express our sincere gratitude for taking the time to rate us a perfect 10 out of 10 at Marriott Riverside. Your feedback means the world to us, and we are delighted to hear about your exceptional experience.We strive to provide each guest with a memorable and comfortable stay, and your positive rating reaffirms our commitment to delivering the highest level of service. Your endorsement is truly appreciated, and it serves as motivation for our team to continue exceeding expectations.Should you have any further comments or suggestions that could help enhance our services, please feel free to share them. Your insights are invaluable as we continually work towards providing outstanding hospitality.Once again, thank you for choosing Marriott Riverside, and we look forward to the opportunity of hosting you again for another outstanding stay.Best regards,
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,I trust this email finds you well, and I wanted to personally express our sincere gratitude for taking the time to rate us a perfect 10 out of 10 at Marriott Riverside. Your feedback means the world to us, and we are delighted to hear about your exceptional experience.We strive to provide each guest with a memorable and comfortable stay, and your positive rating reaffirms our commitment to delivering the highest level of service. Your endorsement is truly appreciated, and it serves as motivation for our team to continue exceeding expectations.Should you have any further comments or suggestions that could help enhance our services, please feel free to share them. Your insights are invaluable as we continually work towards providing outstanding hospitality.Once again, thank you for choosing Marriott Riverside, and we look forward to the opportunity of hosting you again for another outstanding stay.Best regards,
par un voyageur
Publié le 25 févr. 2024 sur Expedia
I wish during the check in process the person in the front desk a (younger male) I wish he would’ve been more attentive to detail … and maybe suggestive … in regards to letting us know about the amenities the facility had to offer … he was very short with check in and rude… I had to ask questions myself …. Not helpful and it’s disappointing because I called the front desk prior to arrival and the young lady was super helpful. Other than that … great stay!
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,I hope this email finds you well, and I want to express our sincere appreciation for choosing Marriott Riverside for your recent stay. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience.I am truly sorry to hear about the less-than-ideal check-in experience you encountered with our younger male front desk associate. Please accept our sincerest apologies for any inconvenience caused, and rest assured that we take your comments seriously. We understand the importance of a warm and informative welcome, and we will address this matter with our team to ensure that our guests receive the attentive service they deserve.On a positive note, we are pleased to hear that despite the initial check-in experience, you enjoyed a great stay overall. Your kind words regarding the helpful assistance received from our team prior to arrival are encouraging, and we will share your compliments with our staff.We are committed to continuously improving our services, and your feedback is instrumental in guiding us toward that goal. If there are specific details or suggestions you would like to share to enhance future stays, please feel free to let us know.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Genuinely a great hotel. Rarely do I say that. But we were at a conference at the riverside center and the hotel was literally next door. Perfect location. Staff was accommodating. Rooms were quiet.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,I hope this message finds you well, and I want to express our heartfelt appreciation for your recent stay at our hotel and for taking the time to share your positive experience.We are thrilled to hear that you found our hotel genuinely great, and we sincerely appreciate your kind words. It's wonderful to know that the proximity to the Riverside Center made your conference experience even more convenient, and that our staff's accommodation and the quiet rooms added to your overall satisfaction.Your feedback is truly motivating for our team, and we are delighted to have exceeded your expectations. If there is anything specific that stood out during your stay or if you have any additional comments, we would love to hear them.Thank you once again for choosing our hotel. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Regards,
par un voyageur de Los Angeles
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,I hope this message finds you well. We want to extend our sincere gratitude for choosing Marriott Riverside and taking the time to provide us with a 5-star rating. Your positive feedback means the world to us!We are thrilled to know that your experience at our hotel met or exceeded your expectations. Our team works hard to ensure every guest has a memorable stay, and your feedback is a wonderful acknowledgment of their efforts.If there's anything more you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and are committed to delivering exceptional experiences.Thank you once again for choosing Marriott Riverside. We look forward to the pleasure of hosting you again in the future.Best regards,
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Best regards,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Noisy on the second floor room 203
Commentaires de Gestion de l’hôtel
21 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Sandra,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're sorry to hear we fell short of meeting all of your expectations, and we appreciate your constructive feedback. We hope to have the opportunity to impress you the next time you're in the area.Sincerely,Karla AzaharGeneral Manager
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Team Marriott Riverside, Gestion de l’hôtel
Dear valued guest,I trust this message finds you well, and I wanted to take a moment to express our sincere gratitude for choosing the Marriott Riverside for your recent stay.We are truly thrilled to see that you rated us a perfect 10 out of 10. Your high rating is a source of pride for our team, and it motivates us to continually strive for excellence in providing exceptional service to our valued guests.Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, and we appreciate your support. If there are specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about them.We are committed to making every guest's stay memorable, and we look forward to the opportunity of welcoming you back for another outstanding experience in the future.Once again, thank you for choosing Marriott Riverside. Your satisfaction is our priority, and we genuinely appreciate your feedback.Best regards,
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Team Marriott , Gestion de l’hôtel
Dear valued guest,I trust this message finds you well, and I wanted to take a moment to express our sincere gratitude for choosing the Marriott Riverside for your recent stay.We are truly thrilled to see that you rated us a perfect 10 out of 10. Your high rating is a source of pride for our team, and it motivates us to continually strive for excellence in providing exceptional service to our valued guests.Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, and we appreciate your support. If there are specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about them.We are committed to making every guest's stay memorable, and we look forward to the opportunity of welcoming you back for another outstanding experience in the future.Once again, thank you for choosing Marriott Riverside. Your satisfaction is our priority, and we genuinely appreciate your feedback.Best regards,
